4-Star Hotels in Grand Est, France

What a fantastic hotel! I was genuinely surprised and delighted when I saw my room upon check-in. I had requested a quiet room and ended up with a corner room, which offered an amazing view from its corner windows. The warm sunlight streaming onto the corner sofa made for a super comfortable spot to relax and soak up the rays. The room design was very well thought out, and surprisingly, the bathroom featured a three-part separation (toilet, shower, and sink are separated). There was even a full cart for making hot water and coffee. It felt quite luxurious! The breakfast was incredibly rich and varied, and the front desk staff were very welcoming and frequently checked in to see how my stay was going. It truly was a surprisingly delightful experience. The location is also excellent; just over 200 meters away, there's a tram stop, and a few stops will take you right to the city center. It's perfectly situated away from the hustle and bustle of the central area. Highly recommend!

Everything was excellent! Great location, right in the heart of everything, yet quiet. The staff were very, very friendly, and many spoke Spanish. The bed and pillow were fantastic, and the bathroom was very comfortable and clean. Thank you!

The hotel is conveniently located next to the Reims train station, but reaching it was more challenging than expected. You need to exit the station through a specific platform exit that’s not easy to find, as there is little to no signage. We took the wrong exit, which added an extra 15 minutes to our walk to the hotel. Upon arrival, we were quite surprised by the reception—or rather, the lack of a traditional one. It consists of just a small coffee table with a single computer, where one staff member manages both check-ins and check-outs while constantly running back and forth to assist guests. Initially, I thought this was just a secondary station and that a more formal reception area existed elsewhere, but that wasn't the case. I couldn’t understand how one staff member could handle all the guests with such limited resources, especially during busy periods. I suspect it could easily become chaotic during peak hours. The room itself was quite small, and breakfast was not included in the rate. However, the hotel had an interesting offer: if we opted not to have housekeeping during our stay, they provided two complimentary glasses of champagne. We were happy with this arrangement, as we usually prefer not to have anyone enter our room during a short stay. We did enjoy our two glasses of champagne at the bar after dinner, which was a nice touch. That said, with no breakfast included, there might be better value options available in the area. It's also worth noting that finding a place for breakfast near the hotel wasn’t easy, with limited options within a 5-minute walk.

The hotel is hardly to reach by car because of the weird one way streets in the city. Finally we made by driving backwards;) It's even almost impossible to unload luggage in front of the hotel, the street is narrow and blocked by bus stops. There should be some advise in the booking confirmation. (We only wanted to stop for the luggage and had no intention to use the private parking of the hotel. The water basin of the pool definitely needs more attention in refǵards of cleaning...

Had a change of plans and was not able to make this trip to Reims and therefore wanted to try cancel with Trip.com despite booking a non cancellable reservation. In the end, it was sadly not possible as the parties involved were unwilling to be accommodating so in the end I had to rearrange my schedule to avoid losing USD 200.  The gentleman at the front desk when we arrived was friendly and welcoming. He suggested we use the entrance with the ramp to bring up our luggage instead of the more conspicuous swing doors.  The room was on 6F and was ok. For the price I was hoping for more space. There is a weird shelf ledge against the wall where the TV is that was spanning across multiple walls that was annoying and dangerous since it was set at around 1.5 meters high off the ground. I bumped my shoulder a few times so it really is a hazard and should be removed if it isn’t purposeful.  The room is otherwise furnished in a modern and simple way. Wooden floors and plain wall tiles make it look clean and well kept.  The LED lighting strips in the walls and ceiling are distracting and would be better to be removed. It’s hard to watch TV with the glare and reflections off the flatscreen.  Minimal amenities and breakfast not included. Shower pressure was not strong and so I took longer than usual. All in all, I would imagine this to be 20-30% cheaper for what was on offer in terms of experience and furnishings.

Quick check in, Nice entrance, good location. Pillow, bedding are comfy! Room in good size. Quiet and modern design where I can have good rest especially I was feeling unwell! However. More improvement on staff training! 1) The hotel could inform us earlier to let us know the city centre is blocked for the Xmas market. 2) Instead of just passing me the city map, the Reception could have share more information about the city, and Christmas market info. 3) Housekeeping took more than an hour to send over amenities. Finally sent over after follow up call. 4) Housekeeping knocked my door at 10:30am despite I have my DO NOT DISTURB sign hang on my door. After I opened, the lady asked when am I leaving, ask their manager asked her to check on me. I was puzzled as I understand the check out time af 12noon, and I was right! I found this extremely ridiculous to knock the guest door with the sign hanging, for the sake of knowing when they can clean the room!!?? 5) Arrived on a Sunday, walked into the restaurant. No one serving or trying to ask for your need. After my approach, they only provide snacks/light eats. A la carte not available. Disappointing! 6) There was a person waiting near the hotel entrance at night time, yell at you for asking for money, and being rude if you don’t support. Overall, the hotel itself is nice! Need better management!

Overall, the hotel is definitely worth the price. However, there are a few things that other guests might want to know. First, only one elevator was working, so there was quite a long wait, especially during check-in and check-out hours. Perhaps this was just a temporary inconvenience during my stay, as I was only there for one night. Second, I was a bit surprised by the requirement to provide a credit card at check-in, even though all my details were already provided through the booking service. However, this was easily resolved by leaving a 115-euro cash deposit, which was returned upon check-out. On the positive side, the room was comfortable, and the climate control and beds were of a good standard. I would also like to highlight the excellent soundproofing, which ensured a good rest. For the price, it is a very decent option.

The location is good, just across the bridge is the Notre Dame Cathedral. However, if you drive by yourself, only licensed vehicles can enter the area near the hotel. It is renovated on a historical building. The exposed wooden building is very unique and the experience is good. Although there is no elevator, there are staff who take the initiative to help carry luggage upstairs. Street parking in Strasbourg is very expensive, 3.5 euros an hour; hotel parking lot 30 euros a day; the hotel introduced a nearby parking lot, parking for about 16 hours, 16 euros.

Very convenient location, but room cleanliness could use a double verification (hair under pillow, dusty). Apart from that, the view was beautiful and I’m glad I stayed there instead of the city center. For a few days, it’s a great choice. Staff is very kind, too and the hotel restaurant and breakfast is amazing.

Dit hotel is een perfecte uitvalsbasis voor een tussenstop, Bij aankomst toont het hotel van buitenaf een verwaarloosde indruk ,maar binnen is dat zeker niet het geval, wij hadden een familiekamer en we hebben in Frankrijk nog nooit zo een grote kamer gehad ,de kamer is zeer groot en mooi ,alleen spijtig dat de gordijnen een armoedige uitstraling hebben en niet erg verduisterend zijn  Restaurant is een aanrader  Voor ons zeker voor herhaling vatbaar