Loved the location, the restaurant and the services of the hotel: spa, swimming pool and gym.
Only negative the parking which is not free and amenities in the room’s toilet.
Overall very good hotel.
An excellent 'home from home' stay and a great location. It's a short walk to the North Yorkshire Moors Steam Railway.
A warm friendly welcome on arrival and we were shown immediately to our room.
Our room (No6) has a great view and is spacious and bright. The bed was comfortable as were the pillows. Tea & Coffee making facilities along with biscuits were appreciated.
The ensuite bathroom was spacious too and had complimentary toiletries.
The breakfast was lovely, so many choices to pick and the portions were generous.
A great place to stay!!
We loved the bed and room size. The tea bags and biscuits were replenished everyday which was a nice touch. The location is slightly away from Main Street but once orientated it’s actually very easy and convenient.
Breakfast was good, prepared in a very English way. So all in great stay.
The location is good and a walking distance to key places of interest. The room were clean and services were good. However, there is need to improve where dinner is served as it is just like in the reception area with chairs and tables not meant for dinner. The first day looked like there was less preparation for guests as other guests together with us were frustrated after making orders only to wait too long to be told that the choice was not available. Otherwise the staff are sociable and ready to help and serve.
This was a nice boutique hotel and great location - 10 minute walk to all the main sites. The breakfast was lovely with a selection of pastries, muffins and cereals as well hot food to order from a menu. The room was large with lots of space to move around and the bed was comfy. Great shower too and you get free welcome chocolate which was a nice touch.
Hotels in North Yorkshire100% of visitors choose this area
ZZhushaoyou2025.03.30
Very good, there is a pantry with free snacks, the decoration style is very unique, highly recommended, the service attitude is very good, I think you must stay in York, the breakfast is also great
Good location, short walking distance into town. Room size is comfortable for two pax. Broken shower was not informed to us when checking in. Had to shower over the bath that had no showering curtain, this made the entire toilet wet and potentially slippery. It will also be inconvenient if someone is unable to climb in and out of a bath easily.
Towels were not provided, requested via the QR code. However, after waiting awhile, we had to go down to lobby to remind the staff of our request. It was then promptly addressed.
My experience from entrance to reception was excellent, making me feel instantly at ease. It was clear that all staff members were dedicated and proud of their work, consistently going out of their way to assist guests. The breakfasts were truly wonderful and delicious! I especially want to commend Steve, the breakfast chef, whose outstanding cooking was matched only by his incredibly cheerful smile.
Beautiful location. Dog friendly. The room was very smart, nice and warm. Lovely crockery supplied with proper ground coffee with a cafetiere and a tea pot. Bottles of water. Very happy with accommodation. Delicious food, very friendly young man, Kit waiting on in the mornings and booking guests in, an asset to the business. Excellent value, would definitely go back.
I looked up York Hotel on Ctrip and accidentally stayed in this treasure hotel. From the appearance of the entire hotel, the lobby, the corridor, to the room, everything is impeccable. The breakfast is also great. You can choose from a variety of types such as full English breakfast, which is cooked to order. I really love it. I am willing to come to York again for this hotel.
Great
52 reviews
9.3/10
Price from
£108
per night
Check Availability
See All 4-Star Hotels in North Yorkshire
Travelers Reviews of North Yorkshire Hotels
See all
9.0/10
Great
ZZhushaoyouVery good, there is a pantry with free snacks, the decoration style is very unique, highly recommended, the service attitude is very good, I think you must stay in York, the breakfast is also great
CClaytonIt was an ok stay but for us we didn’t realise we booked when the football was on and the away fans had pretty much booked the hotel and to say it was noisy was an understatement.
Staff were friendly enough but didn’t ask us if we wanted Breakfast or if we had stayed there before so seemed pretty sub standard and not really that invested in what they were doing.
We had planned to use the pool but some local kids sneaked in and used it making it loud and unusable during our stay they were just causing problems and the hotel didn’t act.
This is the biggest failing the hotel fails to act we had loud guests door slamming music playing loud football fans going mad till 4am and nothing was done about it.
The beds were not that comfy as sadly neither of us had a good nights sleep on top of the noise by others the rooms offered no sound proofing.
No air conditioning which is crazy in this day and age and not even a fan in the room, when we asked for one we just got laughed at and told good luck with that by housekeeping.
This places lacks staff that care or take pride in their work.
The bathroom had no fan so when used steam went everywhere and the water pressure and temperature was terrible it wasn’t overly clean so couldn’t use the bath.
Only thing going for this hotel is it’s location but we wouldn’t use it again as the rooms need a lot of TLC and the staff need extra training more so on the communication front.
Upon check out we weren’t even asked did we enjoy our stay as we wanted to raise our concerns.
GGuest UserUnfortunately, on both check in and check out I was told by the receptionist that their system kept crashing meaning both took much longer to do than it should. This was frustrating, but these things happen. The real issue is the smell of the cosy rooms to the rear of the site. We had 3 rooms booked (51,52 & 53) for us and friends and we instantly noticed the strong odour when walking into the rooms. we quickly realised these rooms backed directly onto the rear of The Viceroy Indian restaurant. The odour from the restaurant kitchen has ingrained into the furnishings of the rooms. I recommend you avoid these rooms when staying at this hotel.
GGuest UserI had a pleasant stay at this hotel during my visit to York.
The room was clean and stylish, offering a comfortable and relaxing atmosphere. One of the biggest advantages was the hotel’s convenient location. York is a compact city, and from the hotel, it was easy to walk to the city centre. This made it incredibly convenient to return to the hotel for a short rest before heading out again.
The complimentary coffee and croissants provided were not only delicious but also very convenient, especially for a quick breakfast or snack. Additionally, the staff at the front desk were exceptionally friendly and responsive, promptly addressing any questions or requests I had.
That said, there were a couple of minor inconveniences. The laundry facilities seemed poorly maintained, which might be an issue for longer stays, though it wasn’t a significant problem for my two-night visit. Another issue was that all the power in the room was controlled by the keycard, and alternative cards couldn’t be used. This meant that every time I left the room, all power, including charging devices or heating, was turned off. It was a bit inconvenient, especially during colder weather.
Overall, despite these minor drawbacks, I enjoyed my stay and would recommend this hotel for its excellent location, clean rooms, and helpful staff.
AAnonymous UserGood location, short walking distance into town. Room size is comfortable for two pax. Broken shower was not informed to us when checking in. Had to shower over the bath that had no showering curtain, this made the entire toilet wet and potentially slippery. It will also be inconvenient if someone is unable to climb in and out of a bath easily.
Towels were not provided, requested via the QR code. However, after waiting awhile, we had to go down to lobby to remind the staff of our request. It was then promptly addressed.
PPing ShingHotel Reception has very good service. We are arrived at the hotel early but the reception also arranged hotel rooms for us, so felt that the hotel service was very good.
For other thins is the hotel room is a bit older but the room is clean. Overall has good service and hotel. Thank you
GGuest UserHotel is situated right opposite Clifton tower and is conveniently located within. The city centre - walking distance to the Shambles and other attractions. The parking situation is problematic - although aware it is first come first served, there is nowhere available to park up and ask except the three spaces in front of the hotel and if taken, you end up circling the road for an absolutely age before a space becomes available. If no parking on site end up parking over the road on public car park which is inconvenient as keep having to work out when to renew. The cleanliness is a slight issue, we thought there was dust on surfaces but more likely to be cloth fibres from the cleaners but still don't expect shedding like this. Room was fine but did think bathroom was on the smaller side for a double deluxe room. Service in general was good - couldn't really fault.
GGuest UserAbsolutely beautiful hotel in a great location, 5 minute walk from the city. Inside the hotel is amazing and quite grand. We choose a garden view room which was a bit small but the view was amazing, all the way to the minster. Breakfast can get a bit busy as the area is small but it was nice.
The spa was lovely but again small and can get busy.
Overall a beautiful hotel in an ideal location.
Cclayton crowder-oxfordSadly had three rooms due to some issues reguardless how clean they were and a smell coming from the bathroom, third room was ok and had a nice view over looking the sea and Scarborough harbour, pool and spa a nice touch and the staff were all friendly plenty of choice on the menu for food, just needs to address a few issues to make this worthy of it's 4 star rating and that to me should be considered luxury where as this felt more just above average but not luxury 3.5 / 5 location amazing staff amazing let down by the fire alarm going off which steam was to blame air vents were dirty this needs looking at, house keeping need to work more alongside maintenance to ensure issues are addressed. Safe in second room was broken but maintenance did sort this and were very friendly, reception and spa staff all excellent, can't comment on the food but had plenty of choice and had we not made plans we would of considered the curry night the hotel had on. Over all 3.5 / 5
GGuest UserJust a little bit far away from city center, it took us around 10 minutes to get there by bus. They offer a wide variety of food and beverages for breakfast, and surprisingly, most of them taste great.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.