Best Western Regina Elena is an average hotel with decent service. Nothing particularly bad, but nothing outstanding either. Parking was a bit pricey, and while the room was okay overall, the bathroom was quite small.
Breakfast was simple, with an okay selection — enough to get you started for the day, but nothing memorable.
It’s fine for a short stay, but don’t expect anything fancy.
Charming Stay at Hotel Firenze e Continentale!
⭐⭐⭐⭐⭐
Hotel Firenze e Continentale offers a fantastic location with stunning views of the Arno River and easy access to the heart of Florence. The rooms are elegant, clean, and well-appointed, providing a comfortable retreat after a day of sightseeing. The staff is attentive and welcoming, ensuring a pleasant experience. A perfect choice for anyone looking to explore Florence in style and comfort!
The room was a bit small. When showering, only cold water had normal pressure; the warm or hot water pressure was extremely weak, making it take ages to rinse off the soap. If shower water pressure isn't a major concern for you, the nearby Carrefour is very convenient. The property has multiple entrances. The front desk staff were very warm and welcoming, but I genuinely cannot recommend the room.
Great location just near the harbour with lots of bars and street food. Hotel is perfectly located to start the boat trip to Cinque Terre. Definitely worth to visit and stay.
Hotel: Neat
Location: **At 2 minutes walking distance
Parking: The hotel has valet parking for a fee, but pick up 15 minutes early every day
Staff: In addition to the parking receptionist at the door, the mental outlook of other employees needs to be improved, no smile, indifferent work attitude, follow the reception desk to ask him to pick up the car first, the reply received is that he must wait in place, we waited in the cold wind for 15 minutes every day
Son stato ospite 4 giorni prima di partire per Mallorca , e nonostante un piccolo disguido peraltro ( non dovuto allo staff ) devo dire mi son trovato molto bene . Il personale attento ai minimi dettagli , e alla cura del cliente , stanze moderne con aria condizionata , bollitore , smart tv e tanti altri servizi .
Terrazza panoramica fantastica , palestra e colazione degna di nota .
Che devo dire … mi son sentito proprio coccolato
Sicuramente tornerò a trovarvi !!
Grazie ancora per lo splendido soggiorno.
This hotel was supposed to be a 4-star, but when I got there, they said they upgraded me to their 5-star place because of some change in plans.
So, what I'm writing about is the 5-star hotel, and I'm totally grateful for the upgrade!
The hotel, even though it was old, was super clean and had awesome services like massages and personal stuff.
My room was pretty big, the bed was clean and comfy, and breakfast was amazing.
The only issue was they said there was private parking, but they just parked my car in the lot next door and charged me 30 euros for one night until morning. The parking fee wasn't mentioned anywhere.
Very Good
58 reviews
8.9/10
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9,1/10
Great
GGuest UserThe appearance of the hotel was very good. The reception area was very clean and quiet. Each floor had an automatic air freshener which meant that the hotel smelt very good. The hotel room had a lovely big bed which was very comfortable. There was a fridge and kettle in the room.
The hotel was a twenty minute bus ride from the center of Genoa and once we had downloaded the app it was very easy to buy tickets. The number 1 bus is a couple of minutes walk from the hotel and the bus is every 11 minutes.
We discovered a lovely area to eat on the day we left. Leave the hotel and turn right. At the traffic lights turn right . After about three minutes you will find a shopping area with restaurants. We were short of time so went to Tumbler. The staff were very friendly and we had lovely panini.
On the negative side, we were woken at 6am with a male shouting very loudly in his room. Later that day, the man was shouting again. I went outside our room and the man was shouting very loudly at a lady in his room. There was a very clear domestic abuse situation with the man hitting the woman which I tried to stop and also contacted reception. Reception asked the lady if there was any problem and she said no so the receptionist left. I said to the receptionist that the man was being violent towards the woman and she said there was nothing they could do. I asked if they could put security on the floor in case anything further happened and she said no. I felt the receptionist could have done a lot more in this situation. I imagine that these situations do occur from time to time so the hotel should give staff guidance on the steps to take to safeguard clients.
I felt that the staff at the hotel were not very welcoming. I saw at least four receptionist and not one of them smiled or looked happy to be working. Any time I approached them for information they gave the information but without smiling and were very unenthusiastic..
I would stay at the hotel again as it is convenient for the airport and quieter than staying in the centre. It is also very clean and I got a good night's sleep.
Be aware, we booked a taxi from the airport which is 1.1 km away and we're charged 18,50 euros.
VV V HThe room was a bit small. When showering, only cold water had normal pressure; the warm or hot water pressure was extremely weak, making it take ages to rinse off the soap. If shower water pressure isn't a major concern for you, the nearby Carrefour is very convenient. The property has multiple entrances. The front desk staff were very warm and welcoming, but I genuinely cannot recommend the room.
GGuest UserThe old-fashioned elevator was interesting! The triple room was quite large, but the layout was a bit odd; there was a big walk-in closet that wasn't very useful, so the actual usable space wasn't huge. The free minibar was great, and there was plenty of water! The service was also excellent. It's quite hard to get a taxi in Genoa, but the front desk staff were very patient and friendly, helping to call taxis or give directions for public transport. I would definitely consider staying here again.
DDayday tripHotel: Neat
Location: **At 2 minutes walking distance
Parking: The hotel has valet parking for a fee, but pick up 15 minutes early every day
Staff: In addition to the parking receptionist at the door, the mental outlook of other employees needs to be improved, no smile, indifferent work attitude, follow the reception desk to ask him to pick up the car first, the reply received is that he must wait in place, we waited in the cold wind for 15 minutes every day
直直線拉升The worst Novotel I've ever stayed in, bar none. The space was acceptable and the service was enthusiastic, but the stains on the towels and sheets seemed to have never been changed. Since I was driving from southern Italy to southern France as a stopover, the location was very convenient for me, close to the highway exit.
RRagazziWe stayed at this beautiful hotel for the first time with our two children. We booked two rooms, both offering a stunning view of the sea. The atmosphere is charming and naturally elegant, enhanced by the historic character of the building. The staff was friendly and supportive throughout our stay. Breakfast was excellent, with a wide selection of both international and local options. The beach is just across the street, only a two-minute walk, which was perfect for us. We also appreciated the hotel’s convenient parking, located just outside the building. The swimming pool with its bar was a highlight—an ideal spot to relax and enjoy an aperitif before dinner. Overall, it was a wonderful experience that we would be happy to repeat in the future.
GGuest UserWe were freezing in our room air come did not work properly and only received a bed sheet on our bed!! Breakfast and coffee was the worst I had in years big shame for Italy!!! Would not recommend paying for it
GGuest UserThe hotel was excellent and in a great position in the town. The staff were excellent and very nice. The breakfast is a basic continental but it is very nice and the coffee was lovely. I would go back to this hotel again, no question. The spa swimming pool was cold and overall the spa wasn’t worth €18 each to go in but overall the hotel was superb. One thing the staff did do was cater for our need for having hot drinks in our room. No kettle provided but they were more than helpful in providing a tray and tea pots when needed. Gotta have our cup of tea in the morning. Thank you Hotel Europa!
GGuest UserThe hotel is clean and close to the city center. I stayed in a triple room, but it can accommodate 4 people. The spa is 30 euros per person, so next time..