4-Star Hotels in Lombardy, Italy

The hotel's location is absolutely fantastic. It's right across the street from the main train station, and having a subway entrance downstairs made getting around incredibly convenient. There are also tons of dining options nearby. I stayed for three nights, and the convenience of getting around was a huge plus. I booked a balcony room, and the view was great, plus the room was spotless. The service was also very good. My only real complaint is that the in-room facilities and amenities were quite inconvenient. I could overlook not having a kettle or coffee maker (though room service could bring a kettle if needed), but there weren't even any regular drinking glasses – only two small mouthwash cups on the sink. For a triple room, there was only one stool... Overall, it's a great spot with good hygiene and a nice view; just don't expect much else from the amenities.

My first stop in mainland Europe was Milan, and I chose this hotel. For two adults and one child, we opted for a triple room. European hotels are strict about occupancy matching the actual number of guests, so finding a triple room can be a challenge. We arrived from Milan Malpensa Airport at 6:30 AM, took a 1-hour train ride, and then walked to the hotel in less than 10 minutes – the route was very easy to find. The hotel is conveniently located, with a coffee shop across the street. We initially thought about having breakfast there, but later decided to head to the Duomo area instead. The hotel allowed us to store our luggage in advance, but early check-in wasn't possible, which is understandable. We came back around 3 PM for check-in and found that while the room wasn't large, it was well-equipped with bath towels, slippers, shower caps, and shampoo. You'll need to bring your own toothbrush, toothpaste, and electric kettle. There's a safe and a mini-fridge in the room, but the mini-bar items are chargeable. Breakfast was especially plentiful and served from 7 AM to 11 AM. Overall, we were very satisfied with the hotel, though the Wi-Fi connection was a bit tricky. One minor complaint: the bathroom light is sound-activated, which is fine when showering, but it kept going dark while using the toilet, and even clapping loudly didn't always work. The small balcony was nice, but for non-smoking tourists, it's not particularly useful.

Large rooms, friendly and helpful staff. Not too expensive. The food in the restaurant is a bit overpriced for the size of plates your getting, but the quality makes up for that. Sadly I forgot to take pictures 😅

Facilities: Pretty good hotel. Cleanliness: Very good, no issues. Environment: Great, it's an old hotel but the ambiance is nice. Service: We originally booked a twin room, but there was a mistake when we arrived. The front desk immediately waived our parking fee and switched us back.

We stayed here for two nights and booked two rooms for two people each. The rooms are functionally furnished. Everything is immaculately clean and well-maintained. The bathroom, especially the shower, is very comfortable. The beds are also comfortable, the mattresses perhaps a little too hard, but just to my taste. All four of us slept very well. The young man at the reception was very nice and helped us find a good restaurant for lunch because the hotel restaurant was closed over the holidays. He even reserved a table for us by phone. The breakfast buffet has a wide selection, by Italian standards. The staff are also very attentive and nice.

The hotel was conveniently located near the airport and the shuttle was very helpful. Room was clean but located near the elevator and an alarm went off in the middle of the night. I had a simple dinner at restaurant (chef’s choice ravioli and aperol spritz), but 2 hours later was so dizzy I could barely stand or sleep. I managed to check out at 5:00am but was very ill and had to vomit in the airport. The dizziness lasted the whole day and it was quite terrifying. I cannot say it was caused by the restaurant food, but the other travelers in my party who didn’t eat there were fine. It was a traumatic experience I hope to forget.

The hotel is situated next to the railway station, offering a tranquil setting amidst the bustling city centre. Surrounded by a variety of dining and entertainment options, it provides well-appointed room that are clean , bright and comfortable. The buffet breakfast is reasonably priced. For business travellers, it is the preferred choice. I shall certainly stay here again next time. Thank you.

I booked four nights, and right after I made the reservation, Ctrip lowered the price of the same room type and conditions by nearly 550 CNY and refused to refund the difference. As a Black Diamond member, I felt deeply betrayed. Now, I would like to make some comments on the hotel itself. First of all, overall this hotel is quite good. The front desk staff are very polite and helpful, the room cleaning staff are also very courteous, and the breakfast is fairly plentiful. Next, I will truthfully record some flaws that I cannot accept: 1. My room for the first night was 31, located behind three elevators. Starting around 6 AM, the noise from the elevators kept me awake and prevented me from falling back asleep. It was a truly unbearable ordeal! Thankfully, the front desk changed my room for the second night; I'm grateful for the gentleman's assistance. 2. There was a dead fly by the window in the new room, which was disgusting. I took care of it myself. 3. There are two major problems in the bathroom: the towels are dirty and have a sour smell even when not in use. Also, the showerhead has a very low water flow due to limescale buildup. 4. The spotlight above the room door had fallen down, and because it was the weekend, no one was there to maintain it. It's really ridiculous. Unahotels is a hotel chain I really like, and pointing out these problems is simply hoping the hotel will improve its quality and ensure a basic level of quality for our guests.

The hotel itself is big and has over 500 something rooms. My room was very relaxing, tranquil, very sunny and quiet. The breakfast was above average compare to what Italians eating for breakfast. The hotel is 12 minutes walking distance from metro station and 20 minutes to Penny, and other shops. The location is good. The only downside if you having an early flight to the airport,  there is no public transportation available, taxi is expensive charged by the hotel for €140. There is a free shuttle bus provided by the hotel,  unfortunately leaves between 6:30AM-8:30 AM, and in the evening for about 2 hours. In the hotel there is a small gym only. It is value for money.

Great place for stay. Bus station and railway station are 5 minutes walk away. Easy to get from the airport Bergamo.