4-Star Hotels in Ehime Prefecture, Japan

The staff at the front desk were efficient, though they came across as cold and reserved. The room was disappointing, with run-of-the-mill furniture/furnishings and a creaky chair. The lights were too dim. There was no view as the lower half of the window was blocked by a wall. On the other hand, the bathroom looked quite elegant and was kept clean. The location is great. There are plenty of dining & shopping options nearby. The hotel has a shopping mall on the lower floors and is next to Mitsukoshi Department Store and Okaido Shopping Street. The Okaido Tram Stop is down the street. The bus stop for the airport limousine is right in front of Mitsukoshi. Attractions such as Bansuiso, Saka no Ue no Kumo Museum and the cable car to Matsuyama Castle are all within walking distance.

Get off at Dogo Onsen Station and walk to the iconic Dogo Onsen Honkan. The hotel is just north of it. There is a butler at the door who will greet you warmly when you come back. The hotel has its own orange juice tap (pay attention to the time) and a massage chair in the room. If you go out to take a bath in the three famous hot springs, a basket with towels and a yukata are provided free of charge. The private hot spring is on the first floor underground, with one indoor and one outdoor pool. The quality of the hot spring is very good, and it feels unnecessary to queue at the door of the main building. A hot spring tax of 150 yen per person per day is collected when checking out.

I am generally pleased with the hotel's facilities and breakfast, as they have met my expectations in many aspects. However, I believe that a more welcoming and accommodating attitude from the staff would significantly enhance the overall guest experience. Additionally, improving their English proficiency, particularly in customer interactions, would be highly beneficial in providing more seamless and professional service to international visitors.

This hotel offers a distinctly international experience, with staff fluent in both Chinese and English. Parking is available for 1200 yen, with an automatic parking tower conveniently located next to the hotel. Friendly staff are on hand to assist with parking. Just simply drive your car into the designated slot, and they will handle the rest, automatically transporting it to an upper floor. What's more, the parking fee includes unlimited access, so there's no need to worry about being charged multiple times when going out for dinner or exploring the area. The rooms are clean, comfortable, and offer nothing to complain about. Overall, I highly recommend this hotel.

It is expensive, but it’s worth every single dollar. The hotel located right in the centre of Dogo Onsen. The room is spacious and the view of the city is excellent. The included dinner and breakfast at top notch with excellent service. The service is impeccable!

Summary: Highly recommended! The service in Japan is very good. The front desk of this hotel is very friendly, with English-speaking service staff, and the communication is very smooth. We did not report the baby when booking, and they helped us set up a tatami bed on site. The service details included asking about the baby's height (giving the corresponding size of kimono/bathrobe) and the size of the baby's feet (giving the baby's clogs and indoor slippers). The room is very large and the soundproofing is very good. I slept a full night. The hotel has a shortcut to the Dogo Onsen! It's really less than 100 meters away! Next to it is the Dogo Shopping Street, where tap water and orange juice are.

結論としては、同じ金額払うならこういうタイプのホテルではなく、通常のホテルが私的には合っていると思いました。再訪はないと思います。 【部屋】 想像していたよりも清潔感がありよかったです。ただやはり、古民家のため窓そのものが完全に閉まりきらず虫が入り放題だったのは残念。 【設備】 水回りは現代的でよかったですが、お風呂のシャワーの位置が微妙でした。 温度調整する部分が下にありすぎるのと、椅子は低すぎでした。 【スタッフ】 人によってばらつきがあり、そこがすごく残念でした。例えば、朝食会場では、説明をしてくれる日とそうでない日があり、スタッフによってサービスのレベルが異なります。 また、朝食会場は終始慌ただしくバタバタと足音を立てるので落ち着いて食事ができなかったです。

Good - location is great, 15 min walking to shopping arcade - great view, residing right next to the river and cherry blossom. - great service, they speak both English and Japanese and offer free parking while staying - room is clean and tidy, and the washroom is stainless clean Can better - insufficient parking slot, may need to look for parking if they ares full and maybe expensive

The room was spacious and clean, so I was very satisfied. The bath in the building (additional charge) was also great. It's a bit disappointing that you can't use it if you have a tattoo. The bar on the top floor was also great. The breakfast was a buffet with a wide variety and was delicious.

First of all, when I arrived at the elevator hall on the 13th floor, I could see the castle, which was more impressive than I expected. Everyone at the front desk was very efficient and polite, and the location made it easy to get to anywhere, so I'm glad I chose this hotel.