4-Star Hotels in Jalisco, Mexico

Close to the airport, no slippers provided, free parking, the hotel has a car to take guests to the airport for free, the front desk has no problem communicating in English, the service is good, there are more fruits for breakfast, but there is no ironing board, it would be perfect if it can be added

I don't usually post negative comments, but if this will help another traveler make an informed choice, I thought I'd let you know a couple of things. First, I booked a junior suite with an ocean view. The rooms are very nice and spacious. However, our ocean view was actually of telephone poles and wires and the thatched roof of the club across the alley. I admit, the ocean was in view, beyond these obstacles. Our original room was on the 4th floor and the first night our roof sprung a fast leak due to the downpour outside. It was mostly cleaned up and we were told to let the front desk know in the morning that we needed to move rooms. I would have thought that due to the inconvenience of having to re-pack everything, that they would have given us an upgraded room. Instead, they gave us a junior ocean view suite on the 3rd floor with a closer view of the wires and rooftop. This room also had only one patio chair so even if we wanted to sit out on the patio, we wouldn't have been able to together. The resort itself has nice amenities.

We upgraded to the Family Suite of three bedrooms, two bathrooms. Every single service person we encountered on the property greeted us with a smile. The grounds are beautifully landscaped. You are right on the ocean. The beach restaurant is excellent and has nightly entertainment with an exceptional vocalist as well as dancers and gymnasts. The on site sit down restaurant had the best gourmet food I have ever had for three meals daily. There is 24 hour room service available as well. The pools were very clean and heated well. The Kids Club had a variety of well thought out and executed activities for all age groups. The kiddie pool was very safe. There was a live Aladdin show while we were there that was so enjoyable for all, then activities after. The daily housekeeping as well as the unit being stocked daily with snacks and beverages was also exceptional.

Behind the Kuku Khan pyramid, the road is very broken, the village is very close to the attractions, but the price is low, surrounded by forests, very quiet, I only have four guests in the store when I check in!

Excellent place, very attentive staff, excellent food and very friendly reception and lobby bar, as well as views and access to the sea

I was at this location 2 years ago when it was Grand Fiesta Americana. The dinner restaurant menu and quality were excellent. As Hilton the quality of food at the restaurants has definitely gone DOWN from a 8 to 5. The night entertainment is very bad. They need to do some more fun pool activities and night shows. There is nothing to do at night after dinner. I would recommend working on better menu options, quality of food and entertainment. The Mexican restaurant has mainly American food. The Italian restaurant has very limited options and the food is not good at all. I couldn't even eat my Italian food. But the location, service and view of the hotel is excellent. I hate writing negative reviews but this is an honest review. Thank you!

The hotel has a beautiful environment and considerate service, which is suitable for family vacation. We chose the all-inclusive service. The breakfast was good, and the lunch and dinner were very average. Maybe I have high requirements for food. The beef was made of wood, and there was basically no decent food to choose from for seafood. The blended wine was a barrel of concentrated juice with wine, which was very difficult to drink. If you want to taste delicious food or have high expectations for delicious food, it is recommended to choose a package with breakfast, not all. The beach sand is not fine sand, which is the case in this area, and there is nothing wrong with it.

They were having a power disruption (only partial power) when I arrived for check in. Things happen; but the way they were dealing with it was exceptional. The desk staff did everything they could to minimize the impact to the arriving guests until full power was restored. The only problem I had was that Trip stated they have an airport shuttle. They did not.  It seems that may have been canceled recently (benefit of the doubt) and Trip has not updated their information. That may be more Trips’s failing more than the hotel. It seems the responsibility of keeping Trip’s information accurate falls on Trip, not the individual vendors.

Perfect location to walk into town! Highly recommend booking the oceanfront rooms, as the others open out onto the pool. Miguel did a sterling job serving us drinks every day on the beach! I can't rate him highly enough! Live music every night, the food was varied every meal, and we received a complimentary upgraded meal, which was delicious. Loved the all inclusive deal! The beach staff were very helpful to provide beach chairs, umbrellas and tables (thanks Emilio!). The front staff allowed us a later checkout, and the cleanliness of the resort is exemplary! I would definitely come back again! A wonderful experience!

A hotel atop of a mountain literally and metaphorically. Very nice views, pool, resturant, service, and serenity all around. I will come back to this hotel one day. And it's very worth the affordable price.