4-Star Hotels in Sabah, Malaysia

Room is spacious and clean. Bathroom provides toiletries with very good hot and cold water pressure for bathing. We have a bery good view of mount kinabalu in the clear morning at room 941.Good spread of breakfast and pool is also available. Bed is comfy. Overall , i have an excellent stay at Promenade hotel and it is close to the Airport. Grab car is easily available.

Stayed here for a few nights and had a great experience. The hotel is well designed, and staff were friendly, greeting you in the hallways when passing by. Check-in and check-out were smooth and quick. Also appreciated the good coffee in the room. Would stay again.

First of all , we do have delay a bit because there’s an error with the management of the access card which, they give us the wrong suite, and the suite already have guest inside. We have to wait for few minutes, to get our room. (Maybe you can double check so u didnt do the same fault again next time )  But overall me and my family so satisfied with the stay. The suite is cozy, and clean.  The staff also very friendly, and helpful.  When i ask for iron, they provide it ASAP.  Im satisfied, keep your good works and im happy to stay here again in the future 🥰🥰

The location is pretty good, right at the northernmost end of Gaya Street, next to the Hyatt, Suria Sabah, and the Atkinson Clock Tower. There's a rooftop pool with four lounge chairs and a small bar. The room was a bit small with an inward-facing window, so it was just okay. I didn't dare drink the tap water. It's suitable for a one-night layover when you first arrive, but a resort is definitely more comfortable for a relaxing vacation.

Hotel is very clean staff are very friendly. Very convenient place near to Imago hotel n there is nice swimming pool. Have Secret Recipes down the hotel land 24 hrs dobi n 24 hrs convenient shop. Good place we lived it.

Check-in was quick and easy. The room was quite spacious and the decor felt fresh and new. The elevators were fast, so there was hardly any waiting. We stayed for three days, and one morning there was a bit of a scare: at around 5 AM, the room's speaker blared a fire alarm. It was pretty terrifying. For the next five minutes, all they said was that they were investigating the cause, without actually confirming it was clear, which made it hard to relax and sleep afterward. I promptly contacted Trip.com customer service, who helped me inquire about the cause – their service was really good. The breakfast selection was also quite varied; you could definitely get your fill. I made sure to try the Nyonya kueh every day – highly recommend it!

No towel provided for swimming pool, no toiletries provided except soap and hair shampoo. No tea pack provided. Security is good. Free Parking also available nearby. Shopping pool not so crowded. Food store not convenient, have to walk out around 5 to 10minutes.

The room was old, very small, and the soundproofing was terrible, making it hard to sleep. On top of that, the window couldn't be opened, leading to a strong, unpleasant musty smell inside. They don't provide bottled water; you have to get it yourself from the hallway. If these things bother you, think twice before booking.

The room was long and narrow, a bit smaller than I expected, and felt a bit cramped. The interior decor was new and stylish, but the location was a real downside. Opening the window revealed nothing but the airport runway and other low-rise buildings nearby – absolutely no view. We were just across the road from the airport, but the planes weren't even the loudest noise; the motorcycles passing by every night were the real problem. The separate toilet and shower were a nice touch, but for both nights of our stay, the shower drain was blocked, causing flooding halfway through our showers. The staff, however, were quite good; they responded promptly to calls even late at night to clean up, but it was still incredibly frustrating. They only offered good service with no real solutions or compensation – no offer to change rooms or any other form of redress. Overall, besides the service attitude and the decor, there's really nothing else to praise. I wouldn't recommend it to friends.

Dear Management of Grandis Hotel Kota Kinabalu, I am writing to express my sincere gratitude to the duty manager and the bellman during our stay. My son injured his foot and could not walk easily. The duty manager Tracy J kindly helped us change to a suitable room, and the bellman warmly assisted and escorted my son into the room with great care. Your team thoughtful and compassionate service relieved our stress at that difficult moment and made us feel safe and welcomed. We truly appreciate your professionalism and kindness. Thank you again!！