The location was perfect to get to local attractions, including the zoo, shopping, and hiking trails. The room and hotel was very clean, staff was friendly and helpful, and good amenities. We had breakfast elsewhere, as there is no continental breakfast, but that wasn’t a big issue for us. The only negative was that the fan in the bathroom was not functioning - or rather we couldn’t figure out how to turn it on. Otherwise, a good place to stay for a night at a reasonable price.
The room is too dark, the lighting is insufficient, the room is slightly smaller, the bathroom lighting is OK, but the boxed paper towels have to be counted, and they are placed indiscriminately, seemingly unhygienic, the shower is weak and not strong enough. The only satisfaction is the breakfast in the lobby, which is delicious, the waiter service is very good, give her extra tips, she is very happy.
This hotel is located in the center of Canton, surrounded by many meals, parking can be parked free of charge on both sides of the hotel. Breakfast has to be purchased separately, a typical American Samsung hotel breakfast, you know, the only bad thing is that every time you do not give the hotel's bill, it is said that it is a third party, find a third party. This is the only hotel to say this.
The location is good and parking is convenient. There is a parking lot opposite the hotel. It costs $8.50 to stay overnight, and extra charges apply after 9am. The room is very small and there are high stairs to the lobby.
Very good location, a lot of restaurants nearby, the staff at front desk is very nice. The room is clean and comfortable.
The room is clean and tidy, the front desk service attitude is very good, the hotel location is good, you can walk to Macy's, NORDSTORM, LV, GUCCI, Tiffany. There is a Chinese restaurant PFCHANG not far from the front door of the hotel
The room is relatively small, and there is no microwave or other facilities. The hotel is quite large, with a bridge connecting two buildings, and the Hyatt is next door. There are a lot of conference halls, so many people come to the meeting, and it is inevitable that it is very noisy~~
Free WiFi must be registered as a member, there is no other option, a bit annoying, health is OK. The location is a bit biased, but the price is good if you can live.
SsnownewsThe location is good and parking is convenient. There is a parking lot opposite the hotel. It costs $8.50 to stay overnight, and extra charges apply after 9am. The room is very small and there are high stairs to the lobby.
SSinead McdonnellEasy check in, very friendly, helpful check in staff. Lovely room, large comfy bed, good bathroom, great shower.
Somewhat disappointed by very limited on site Mexican restaurant food & it was quite poor in terms of portion and lacked any real flavour.
We had issue with getting bed made up and asked on 3 different occasions over our 3 night day. Jen on reception promised it would be done for out return to hotel in afternoon but sadly it was not and in spite of her further requests it was never done.
On check out when I told her it still hadn’t been done she agreed this was not good enough as she had been assured by housekeeping it would be done previous day.
Jen said she was sending 30,000 points to my Marriott account to compensate for our disappointment and they would show up within 48 hrs. That was 28 April , it’s now 14May and still nothing………
I really expected much better from a hotel of this standard. Westin you have let the Marriott group and us down. You really need to deliver on your promises.
So disappointed ☹️☹️☹️☹️
GGuest UserThe front desk employees were friendly and the room and facilities were clean. The Trip app said the deposit could be paid with either cash or credit card, but upon arrival, they only accepted credit cards, so be aware of this, especially travelers from mainland China who might not have a Visa/MasterCard. If you only have a Chinese UnionPay card, this hotel will not accept that. The swimming pool was small but clean, and the gym was small but clean, also. You can hear the noise from my he freeway nearby from your room, so if you're a really light sleeper, you would need earplugs. The location is good, near a major highway interchange so it's easy to get around Columbus from here. The rooms don't have amenities that are commonplace in Chinese hotels of the same category, like toothbrushes, toothpaste, shampoo, slippers, nor bathroom scandals. The bathroom only had bar soap, hair conditioner, body lotion, toilet paper, and a hair dryer.
GGuest UserClean/Dedicated Staffs/Facility:
This Hilton is our fav place to stay when in Cleveland. As soon as we get checked in, we were welcomed (thank you, Caden!). As we arrived late at night after a long road trip, his warm welcome and communication to ensure us a comfortable stay meant a lot. At midnight, a couple of staffs were very kind to search my lost bag. Overnight Manager MJ checked on us before our checkout. Great communication during our entire stay. There is a great selection of healthy food and beverages available for 24 near the front desk. Room was very clean with comfortable beds and pillows. We’ll keep coming back here! Thank you, all dedicated staffs.
GGuest UserI was traveling to Cleveland for a conference and preferred an apartment style hotel to stay out to cook meals and generally not stay at the convention center hotel. I highly recommend ROOST Cleveland - the location is incredible and there's a lot of cafes and a grocery store in walking distance. I was also able to quickly take the bus to visit some museums on my last day! The space was so big and luxurious and cozy; having the ability to do laundry and run a dishwasher made being it feel like I was right at home.
GGuest UserThey took very good care of my mother who was disabled. It was a closed off walk to the convention center which was perfect. They also helped pack the car. There is also elevators everywhere so if you cant climb steps.
GGuest UserFree WiFi must be registered as a member, there is no other option, a bit annoying, health is OK. The location is a bit biased, but the price is good if you can live.