We arrived at this unbelievably agonizing hotel after a 10 hour flight from New Delhi, my name is Saudhar Singh, I am 71 and my wife is 67 and we came here for some medical check ups as we both have late stage diabetic complications. Upon arrival at 1400 the taxi driver helped us with our luggage, and once we got in the nigh**are started, I asked thru IHG app for an early check-in at 1300 and when we tried to check-in the blonde lady at the reception simply asked us to wait, without apologizing for the inconvenience, without smile and greetings, and without even checking our reservation in the system, we waited for an hour watching other guests coming in and checking in with a completely different attitude from the reception lady. We got really tired waiting so I asked her again nicely, and without even lifting her eyes from the desk asked me to wait again. Luckily, another front desk staff he was kind enough to notice how tired we were so he approached us and offered all help he could, within less than 5 minutes we got checked in, but then Surprise #1: no luggage assistance available, we were given airport type trolleys and that’s it Surprise #2: the room was not checked before we get it, toilet unflushed toilet reeking with the worst sewer stench, no towels or amenities, one sofa only in the room, no water bottles. Surprise #3 Air conditioning was heating the room to an extremely uncomfortable levels and it was summer time here, no matter how you set the AC, its still the same car exhaust type temperature and humidity Surprise #4 no mini fridge in the room, and it was important for us to keep some medicines refrigerated Surprise #5 no soundproofing in this hotel at all, street and siren noises outside combine itself with yells and footsteps inside I went down to the reception and there was the same lady, asked nicely for room change, she said no other rooms are available, asked for a mini fridge and a fan and she said its only provided to tourist groups (I should have applied to tourist group loyalty program long ago and not IHG), there was no point to convince or complain, after some research I found a hardware store 5 tram stops away. They were extremely helpful and arranged a taxi to help me with 2 fans and camping refrigerator. The Turkish taxi driver was kind enough to carry it inside for me. Surprise #6 we tried to get into the restaurant for dinner but the door was closed and the entire place was full, it was limited to tourist groups only Surprise #7 the following morning we were denied access to the breakfast and asked us to pay, I showed them that my reservation was with breakfast, and another blonde lady at the restaurant entrance asked us to wait, they left us waiting till well after breakfast time and without any nice words we were told that they cannot find our booking with breakfast Surprise #8 tried to complain personally to the hotel management but the day 3 blonde lady asked me to wait as the manager was not there yet,
79 Reviews