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"The Japanese inn model is placed in a Western hotel. The overall experience is good, and you can soak in hot springs. It is a bit strange to eat breakfast in the room, which requires service staff to frequently go in and out of the room. Secondly, it takes too long to check in, which does not meet the waiting time of this service standard."

"The location of this hotel is very convenient, close to the subway station, making travel very convenient. There are also many convenience stores and restaurants nearby. Whether you are buying daily necessities or looking for delicious food, you can easily find what you need."

"Very satisfied, the service is excellent! If you stay one less day, you will be given check-out money. It is very hygienic. It is also very cost-effective to treat friends to dinner. The transportation is convenient. I will stay in this hotel next time."

"I stayed here for a week for work and it was so convenient. The room is small but functional and the hotel is very close to the Hanzomon Station and to the Imperial Palace if you want to go for a walk by the moat. There are small restaurants nearby and a Family Mart shop for any kind of groceries. The front desk staff lent me a steamer and an adaptor plug which was very helpful. The hotel is very clean and the room was cleaned every day. I would certainly stay here again if I go to Tokyo for work."

"The historic and artistic Tokyo Station Hotel is one of my favorite hotels and has a great location with direct access from the airport and other cities. The staff is friendly and outstanding. I encountered some problems with my booking and the reception staff was very helpful and solved it quickly and efficiently, I was completely impressed by their professionalism and customer service. Breakfast was superb and the restaurant staff greet the guests with a smile and always be courteous. I stayed for 12 days and feel like home."

"Very convenient with airport limousine bus, free Disney shuttle (good neighbour hotel) and minutes’ walk from Kinshicho train station and Nippon rent-a-car. Lots of food options available at most times, and not too crowded. Great view of Tokyo Skytree from our room window. Suitable for people who want to travel around but wary of crowds, but not for those who want to live in the heart of action and/or chaos."

"It was an experience I was looking forward to. It was comfortable, conveniently located, clean, and had a first-class environment. The service was considerate. They patiently told me where to take the airport bus. I will stay here again next time."

"I am a book lover myself, and came to stay here for 2 nights in March a week before Easter, mainly for the library theme and book selection. The hotel itself, the book lounge, and the book libraries on each floor was all very very good. However, upon my checking in, it was obvious that the male receptionist on the left pay more attention to Caucasian guests rather than me (an Asian solo female traveller). I had the impression they just wanted to get rid of me asap, and then served the Caucasian guests behind me. During the whole of my check in process, no one mentioned anything about the special libraries on each floor, no one told me about the free beverages offered “at the far end corner for the reception desk”, and definitely no one mentioned anything about he QRcode library tour!!! I stayed for two nights and it was only after the first night (when I read the books inside my room that I knew of ANY of the services I mentioned above). Of course one may say I could read all those on the signage’s provided in the property. But then… Upon walking into the reception desk the next day, I did hear the same male receptionist explained in great detail (everything I mentioned above)in English to other Caucasian guests. I like the library premise of the property, the books selections were great, exhibition on the first floor was quite nice, however, I am not sure if I would stay for a second time, knowing how they treated solo female Asian guest whom they assumed was not civilised enough (that was my impression) to deserve a thorough introduction about this lovely bookish hotel from them. Quite disappointed to be frank, especially knowing how much history this hotel has included!!"

"Have stayed at this hotel several times in the past and like my previous trips we had no issues this time. Rooms are a little small but this is typical for Tokyo. Great location. Easy to get around."

"Really lovely hotel. Really conveniently located between two metro stations. If you go out on the 3rd floor you can walk to Shimbashi station on the skywalks. On the B2 floor there is a family mart. Staff were really lovely and accommodating. The lobby view is stunning and I really enjoyed sitting there with my coffee in the morning or with a class of wine at night. The hotel room was cosy, the bathroom toiletries offered were amazing. Even had a little skincare kit! Was nice to have some tea and coffee in the room too. I didn’t have a window facing the Tokyo tower but I still enjoyed my view of the train stations. You can hear the trains go by but it isn’t very loud and wasn’t an inconvenience at all. Highly recommend this hotel!"