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5 star

Waldorf Astoria Edinburgh - The Caledonian
4.1/5133 Reviews

Waldorf Astoria Edinburgh - The Caledonian

West End Edinburgh|0.48km from Aquarius
Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.
Kimpton - Charlotte Square, an IHG Hotel
4.2/5120 Reviews

Kimpton - Charlotte Square, an IHG Hotel

New Town Edinburgh|0.64km from Aquarius
The hotel is fab the staff are great and cannot do more for you , lovely touches provided by guest relations concierge & reception staff are so lovely , catering & bar staff great , the room was lovely , great shower and local produce in rooms such as the coffee etc , social hour is a nice touch and breakfast was great , i would stay here again we had a lovely stay ... however the spa lets it down This was a special birthday suprise for my other half i booked the spa for treatments for us . We were late on arrival due to rail strikes and i missed my spa appointment which is fine i expect that if you are not on time. My partner was still able to recieve his treatment however we were provided with no towels robes or slippers , no info regarding lockers . The massuise gave my partner a robe and was suprised one was not already provided for him after he had to walk around after getting changed into swimwear .The water machine in the ladies changing room did not work the only water available was from a tap in the toilet not ideal as the next water machine was in the lobby opposite the gym , especially not ideal if u have no robe or slippers or towel to go out to it . So if you are are a lady there is no drinking water available , very undignified !! I was not shown to the relaxation room and couldnt go in even if i wanted to as i had no towel or robe . My partner told me the mens changing room stank of urine from a pipe . The staff were not very helpfull or attentive and the service at the spa does not reflect the service or same level of standard as the rest of the hotel . I have had better service at a local lesuire centre and would not use this ”spa” again . My partner and I often use spas and this was by far the worst spa expeirience dissapointing as it was his birthday. I could maybe understand if it was busy but it wasnt .

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Top rated hotels in Edinburgh

Searching for hotels near Aquarius? Compare room rates and reviews to find your ideal stay.
Leonardo Edinburgh City
4.1/5107 Reviews
The hotel is next to the University of Edinburgh and close to Elephant Cafe. The location is very good, it is convenient to go anywhere, just walk around. The service staff is also very friendly
E'holiday
4.9/513 Reviews
Edinburgh Old Town
The real thing matches the picture perfectly! The host sister was super considerate and prepared fruits and candies🍬 to welcome us! The kitchen supplies and tableware are all complete, and those who cook will be happy! There was only a double bed, and there were three of us. One boy slept on the sofa. We communicated with the landlady in advance and got permission to prepare an extra quilt! The water flow in the toilet is very strong and the hot water supply is sufficient. An additional heater in the bedroom is enough, and there is no problem with the heating in the living room! The location is really great, just around the corner from Edinburgh Castle
Wilde Aparthotels Edinburgh Grassmarket
4.7/582 Reviews
Edinburgh Old Town
Amazing stay! Went to Edinburgh as a surprise for my husband's birthday. The staff went out of their way to make it special and even came to the room to wish him Happy Birthday, along with a card and prosecco! They were friends, welcoming and informative. A beautiful, modern hotel and they really have thought of everything (milk in the fridge, tea, coffee, water etc). Would highly recommend and will definitely be back. Thank you for making our stay extra special.
DoubleTree by Hilton Edinburgh City Centre
4.2/5113 Reviews
Edinburgh Old Town
Our visit started with a tram ride from the airport and debarking at West End. Then rolling 3 pieces of luggage for the half mile walk to the Doubletree on Bread Street just below the Castle. Andres, the front desk manager, greeted us, found our reservation and welcomed the somewhat weary travelers. He offered us to wait in the restaurant where breakfast was ending and arranged for us to have some coffee and water - perfect! He was able to get us into a room early where we could take a break before heading out for the day. Yana, a relatively new front desk person completed our registration and was very nice and helpful. Today we walked up the hill to Edinburgh Castle and it was an easy 0.75 mile walk with lots of photo opportunities along the way. Lots of good restaurants and pubs in the neighborhood so dining is easy, or just grabbing a pint! Highly recommend this friendly and convenient hotel. We walked to Haymarket and up Princes Street easily. If you are a Hilton honors member it is a great value, if not, then join and find out how good your hotel experience can be.
The Knight Residence by Mansley
4.4/5103 Reviews
Edinburgh Old Town
The room is an apartment-like apartment, two bedrooms, a bathroom, a kitchen, a dining room, a living room, and a small balcony. It is very spacious and comfortable, and the interior facilities are complete, including all kinds of tableware, etc. It is also very good. The name of the guest will be posted at the door. There is a touch of fragrance in the door. Luggage can be stored. The location is good and you can walk around the city center.
Sheraton Grand Hotel & Spa
4.3/5122 Reviews
West End
Great location right in town centre. Staff always helpful and polite. Rooms a good size, nice modern and stylish. Bathrooms great size and had bath and shower. Spa is also nice if a little pricey for use of the outside hydro pool but added to our experience. Concierge great at arranging taxis and helping with luggage. Breakfast was quality and well worth the money with Al a carte and buffet both included no need to choose. Set us up for the day. Would recommend worth every penny made our Edinburgh experience very memorable.

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