Hotels near Bronze equestrian statue of King Albert I of Belgium in Ghent

A very disappointing stay at Novotel Centrum. Pros - Location. You can't get a better location. Close to everything including lots of eateries at your doorstep. Cons: Customer service - the customer service was the worst I've experienced in a long time. The staff were disinterested and rude. We checked in and I came down to advise that there were no baby beds in the room even though we had requested them well in advance and in all correspondence with the hotel before arriving. I was greeted with 'Hi, are you checking in' by the same person who checked me in no more than five minutes earlier. I would have accepted this but it happened again the next time I approached the reception desk. It was not a busy period for the hotel. I was rudely told off for asking again when I came downstairs to double check a second baby bed was indeed coming as only one had been delivered to the room in the time between first enquiring. I also made another enquiry during our stay and the staff member said they would provide me the answer but never got back to me. Room The room itself was dark and very old. I didn't want to spend any time in there. The rooms haven't been updated for a very long time and due to this the room felt dusty and not very clean. When the baby beds did arrive, one was in good condition and the other was in a terrible state. The material keeping the bed together was ripped in a number of places and the mattress itself was basically split in half due to being folded up so many times. I understand that baby beds are complementary, but this was not acceptable. When the rooms were cleaned, they only did a very surface level clean. Things weren't replaced and not all the rubbish was collected. Amenities We paid for breakfast and there were enough options. The bar had a good selection of Belgium beers on offer. There is a swimming pool outside that looks maintained but there is no safety fence around it so if you're outside in the bar area or in fact anywhere in the entrance area of the hotel you have to watch your children as they may accidentally walk into the pool.

Had a standard room for 1 night in the modern Marriott hotel in Ghent. Nicely decorated lobby, futuristic-looking hall where the sleeping quarters are located in a timeless, sleek and modern style, as well as the bedroom and bathroom. Mini market for a late snack in the lobby, nice addition as the location is not near a shopping street. All rooms were clean and fresh. Lovely bed (firm, slightly too soft mattress, good suspension), bedroom was warm, slightly too warm during the night (down duvet), counter top with built-in fridge, coffee maker, bar available. Darkened windows, tilting window present, excellent sound insulation. A suitable and affordable room for a short and longer stay. Minuses: Missed in the bathroom storage space at a higher position than under the sink (for placing a toiletry bag (2 people), kids / hooks to hang your clothes. Space on the side of the window a bit too narrow (walk sideways) . Staff: were friendly and attentive. Improving the communication of the female employee on arrival (check-in) and on departure a male employee may direct the communication (explanation, payment of deposit) to the person who reserved and paid for the room (woman) and not to the male guest, who stood at a distance from the counter. Impersonal and not customer friendly. Location (near highway, stadium) is reasonably accessible by car to the center of Ghent, +/- 16 minutes. Parking: plenty of parking. Too bad that it is paid (€19 for one night) in a closed parking in a rural area. I found it useful to use a code to drive in and out, which can be obtained at the desk at check-in.

The apartment layout is okay, and you can cook and eat. The disadvantage is that there is no free parking lot. There is a paid parking lot nearby, which costs more than 20 euros per night, which is a bit expensive.

The location is fantastic, right on the water and you can walk out the door to explore Ghent. The hotel itself is fine, not the most modern/ nicest Marriott I have ever stayed at and certainly not the worst. Parts definitely seem dated. There is a parking garage under the hotel- and you can park there for a nightly fee. The service was not good. When I checked in there was absolutely no recognition of my Ambassador Elite status and no benefits of that status were explained to me. I asked about a suite upgrade, and the girl that was checking me in was fine but another girl (long straight dark brown hair) yelled over from the other side of the counter in a very rude way saying she took care of it already (cutting off the other associate). Our room was not a suite- so she didn't take care of it. Then I asked about a late check out and she yelled over again saying she put it in the system. When I asked if our keys would continue to work she looked at me like I was an ***** and said she took care of it. Which she didn't- we had to get our cards re-keyed the next morning, and they had no note in the system that we previously asked for a late checkout. It felt completely unprofessional- if the other associate wanted to answer my questions or manage my check in process, she could have easily done it by walking over and having a professional and pleasant conversation with me not by yelling over and cutting off the person who was helping me. It felt like she was annoyed that I was asking about the perks that come with the my Marriott status, not welcoming of a new guest to the hotel. Neither the girl who claimed to have taken care of everything, or the girl checking us in explained anything about perks, and I felt so frustrated (about the rude interaction) when they handed me my keys that I didn't even ask. I walked up to the desk after and explained the situation to a male associate standing there who could not have been more kind, apologetic and welcoming. There is no lounge, so he gave us two drink coupons, and said a buffet breakfast at the restaurant was included instead. They also mentioned that the mini fridge was included, but it only had like 3 small bottles total in it (one water, one soda and one beer) so it was not a very big perk. Overall, Ghent was beautiful and the hotel is in a great location. I would stay here again with a very low bar set for service from the front desk.

The hotel offers spacious rooms with minimalistic design, superb services and friendly staff. The hotel is usually busy, so popular. We indulged in the foods and drinks offered by the nice restaurant and enjoyed a spacious room with all tailored amenities. Any issue can be addressed with their responsive staff!

Yes, I wanted to live in the postman hotel. I booked it early because I was a little worried when I came to NH. The result was unexpectedly good. The room was also large. The service staff was also warm. The facilities were convenient. It was really good. It felt like a bigger hotel in Ghent. No problem 👍

Very good, will come next time, the environment is good, the facilities are full, let colleagues help to book in advance, thank the colleague, let us start without worry, foreign hotels are very different from us, not many people, Very casual, that is, the work is busy, or else I want to live for a few more days. Thank you for your customer service.

What a beautiful hotel! Rooms were very nice. The restaurant was completely booked online. Even when check-in, it was still asked if it was possible to book a table for 2. This was fortunately possible! And what a nice restaurant (adviser!) Also breakfast next morning was well arranged. Friendly staff and a good location (5 min and you are heart center) We will certainly come back here again!

The hotel is in a historic building and centrally located in Ghent. It is walkable to all major sightseeing destinations. Our room has a beautiful view of St Nicholas Church, and the square in front. The room was quite stylishly decorated with high ceiling but the. Shower and wash basin are on the upper level. Maybe inconvenient for some people. At least the toilet is on the same level as the entrance. My room was a bit small, only suitable to have two cabin size luggage opened at the same time. Overall it is a lovely hotel and really added to our two days stay in Ghent.

Great hotel in a great location, the best way to travel in Belgium is by train, this hotel is a 300 meter walk from the main train station, the road down to the centre of town is lined with nice restaurants and cafes and a very pleasant walk, alternatively there is a Tram right outside the door. We had a small problem with one of our friends and the hotel went out of their way to help us out, they also have a great breakfast room on the 6th floor with views out over the city. The Hotel staff are also very good, making sure you have what you need in your room.