Hilton Garden Inn Hotels in Hangzhou

Stayed 5 night 9-14 May. Hotel has modern amenities with reasonable sized twin room which is well sound proofed. The room was kept clean by a cheerful cleaner who is attentive to your needs at all times. The reception staff is more than willing to assist you when approached. There is a conveniently available transportation at the entrance that would take you for a quick half day tour around the lake at a reasonable cost. Highly recommended.

I recently stayed at the Hilton Hotel and was very satisfied with the overall experience. The hotel is in a prime location, with convenient transportation and complete surrounding facilities. The room is spacious and bright, with luxurious decoration and warm, comfortable beds, providing a good rest environment. The service staff is warm and thoughtful, and responds quickly.

Beautiful environment, fresh air, clean and tidy rooms, Xiao Xie at the front desk was warm and thoughtful, and upgraded the room. The set dinner is not recommended, the cold pre-made dishes do not match the quality of Hilton Hotel, the breakfast food is small, there are not many guests and they always finish the dishes, which lowers the rating of catering.

Great hospitality and service! Front desk went above and beyond to help me got my lost iPhone back from a taxi. As soon as I arrived at the hotel, I noticed that I left my phone in the cab. Hotel front desk tried the cab driver using the receipt information without luck, then called their own cab friends asking if they could reach the driver through different channels. Davis and Linda volunteered to personally drive me using ‘Find my’ to chase my phone that’s moving around in the city. In the end I was able to reclaim my cell phone in less than an hour after I found it’s lost. I greatly appreciate all the help received from Davis, Howard, Mia, Lucky, Max, and Lily in the recovery of my cell phone and during my entire stay in Hangzhou. I was on a business trip and would not know what to do if it were not for their help and support. I'm a Hilton gold member and have travelled globally around different Hilton hotels, but had never experienced top notch service of this kind. The entire time the services were delivered in passion and genuine care, wanting to help me find my phone. While hardware provided in similar ranking hotels don’t differ much, service is what makes a great hotel stand out. I will always remember this great experience in Nanjing Hilton Garden hotel.