Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 13, 2026|Selected Smart Room (Bathroom)
Guest User
We had a wonderful time staying here. We’ve stayed in many places before, but we’ve never experienced staff as helpful as they are here! We got quick help with everything, and whatever we asked, we got an answer right away. The breakfast was absolutely delicious, and the view from our room window was beautiful! The room was clean, we have absolutely nothing to complain about!
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Price per night from:PHP 3,914
Posted on Sep 14, 2026|Garden-View King Room
LiaozcA family of three stayed for a holiday, and the experience was perfect! ✨ The environment was elegant, the room was tidy, and Benson's service was thoughtful and attentive. The stay was very comfortable and suitable for family travel. The dining quality was excellent, and the overall experience exceeded our expectations!
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Price per night from:PHP 15,054
Posted on Sep 25, 2026|Superior Queen Room
Guest UserFacilities: Since it was my first time staying alone, the front desk was very thoughtful and upgraded me to an executive king room. It's originally a quiet place amidst the hustle and bustle, so it was very peaceful. The experience was much better than the Ji Hotel I stayed at in Nanjing. The room facilities were quite complete.
Environment: Convenient for travel, close to bus stops and attractions, and many options for food delivery.
Service: The butler (both female and male staff) were very kind and thoughtful.
I will probably stay here again next time I visit Hangzhou.
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Price per night from:PHP 3,820
Posted on Oct 1, 2026|Deluxe Forest and Lake View Twin Room
Bell YYI'm so glad I chose the Intercontinental Qiandao Lake, Shilin for this stay. Our two-day hotel trip perfectly met the vacation needs of my entire family, from the youngest to the oldest.
The hotel's location and environment are superb. Although it's a bit far from the high-speed rail station, its exclusive spot on the Xianshan Peninsula allowed us to avoid the holiday crowds and enjoy a quiet vacation. We ate all our meals at the hotel for two consecutive days. The Chinese restaurant's flavors were unexpectedly delicious, and the breakfast quality at the all-day Western restaurant was also very high. Ordering noodles and coffee by scanning a QR code was a very thoughtful touch. During our meals, staff members even came to ask about our dining experience and handed out small gifts, making for a great interactive experience.
The hotel offers a rich schedule of activities throughout the day, including hiking, sound therapy, and lake tours, so there's never a dull moment. Our butler, Jolie, provided attentive and thoughtful service. She patiently answered all our questions and requests, making it the best service I've ever received at a hotel. Finally, I've included a few photos taken at the hotel to show just how wonderful the environment is.
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Price per night from:PHP 6,222
Posted on Sep 10, 2026|Lake View KIng Room
Anonymous UserWent to Qiandao Lake with a friend. The pre-sale price on Trip.com was actually better than on the app.
The hotel environment is excellent, no complaints there. Although the hotel is a bit older, the decor still looks great and isn't outdated at all, even by today's standards. The view from the selected lake-view room was also nice. The only downside is that the island across is quite close, so perhaps the depth of field isn't ideal. However, the service facilities in all other aspects were perfect. For this price, I really can't find anything to complain about. I'm not sure why there are negative reviews 😂. This trip was hosted by Anna Dai, and the overall service was superb.
Breakfast was just average; felt like there weren't many options. As a membership member, I received a complimentary preserved vegetable pastry, which was a nice touch. Overall, a very good experience.
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Price per night from:PHP 4,158
Posted on Apr 27, 2026|Elegant Queen Room
Guest UserThe environment here is fantastic! The lobby has books, a guzheng (Chinese zither), and calligraphy brushes, plus two adorable parrots 🦜.
I'm very satisfied with this hotel; the rooms are spotless, and the front desk staff are wonderful.
It's also very convenient for getting around. To go to West Lake, you just need to take the subway to Xiuxi Road Station.
I really love it and will definitely stay here again next time I'm in Hangzhou.
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Price per night from:PHP 2,290
Posted on Sep 27, 2026|Exquisite Queen Room
Maimaitijingxiang
Full marks go to the hotel's housekeeping staff! Their attention to detail was exceptional. We stayed for several nights, and the housekeepers must have noticed our clothes hanging up and the partially used toothpaste, because they thoughtfully provided laundry detergent and a new tube of toothpaste, plus extra bottles of water. While the hotel would certainly fulfill any requests we made, this kind of attention to detail and feeling of being cared for is truly wonderful. The hotel's breakfast offers a great variety and is delicious. The location is perfect, making it super convenient for shopping at Yintai or visiting West Lake. The subway station is right outside, and behind the hotel are the night market and food street. The mattress was very comfortable – not too soft – and everything was clean and hygienic. Hangzhou is such a warm and inviting city, with great food and fun things to do. We'll definitely come back next time, and we'll stay at Zhejiang Hotel again! The Tianxiang Tower downstairs is a long-standing Hangzhou cuisine restaurant. Our schedule was too packed this time to try it, but we absolutely must on our next visit.
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Price per night from:PHP 3,801
Posted on Oct 5, 2026| 1 King Standard
Guest UserI highly recommend the Crowne Plaza Hangzhou Thousand Island Lake – it was an unexpectedly wonderful vacation experience!
The hotel is nestled by the mountains and the lake, with its cruise ship-like architecture making it easily recognizable. Opening the floor-to-ceiling windows in the room, the lake and mountain scenery immediately greets you. Sitting on the balcony, watching the lake and the sunset is incredibly therapeutic. The room is spacious, the bedding is soft and comfortable, and the cleanliness is spot-on. The facilities are well-maintained, making for a very reassuring stay.
The service is the biggest highlight. Check-in at the front desk was efficient, and the staff were polite and attentive, responding quickly to any requests. Throughout my stay, I truly felt the professionalism of the IHG brand. The breakfast offered a rich variety, with both Chinese and Western options. You absolutely must try the Thousand Island Lake fish head at the Chinese restaurant – the broth is creamy white and delicious, and the authentic lake fresh taste is fantastic.
The amenities are comprehensive. The 'insta-famous' infinity pool is great for photos, and there's also an indoor heated pool, a fitness center, and a kids' club, making it suitable for both couples and families with children. It's very convenient if you're driving, as the hotel offers free parking. Here, you don't need to rush through an itinerary; simply relaxing at the hotel, enjoying the lake breeze, and escaping the city hustle provides a complete sense of relaxation.
The value for money is excellent. I'll definitely choose this place again on my next visit to Thousand Island Lake, and I highly recommend it to anyone looking for a relaxing getaway!
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Price per night from:PHP 4,599
Posted on May 15, 2026|Leisure Standard Room
Guest UserFront desk staff, Ms. Wang Xiao, kindly upgraded my mother's room for free. The room was spacious and bright, with a bathtub for a relaxing soak. The environment was quiet, ensuring a great night's rest. Breakfast was plentiful, and they even gave us a souvenir upon check-out. I'll definitely recommend this place to my friends and family when they visit Hangzhou.
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Price per night from:PHP 4,908
Posted on Sep 15, 2026|Executive Lake-View Double Bed Room (Floor-to-Ceiling Window, West Lake-View Balcony)
Guest UserShunping provided excellent service, arranging everything perfectly. My stay was very pleasant, and I'd especially like to thank the Guest Services Ambassador, who was warm and thoughtful, responded promptly to requests, and handled issues patiently and meticulously with professional and attentive service. The hotel's location is excellent, close to West Lake, making it convenient to go anywhere. Being right by West Lake means you can avoid the crowds and visit early in the morning. Wulin Night Market is also nearby, great for budget-friendly dining. Intime Department Store is within walking distance, so high-end shopping is right at your fingertips. The location is truly convenient.
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Price per night from:PHP 6,673