Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 5, 2026
Pulla_yI wholeheartedly recommend this B&B! The service is incredibly warm and accommodating, always ready to assist with travel plans. They even patiently explained the hiking route for Nine Creeks and Misty Forest to us.
There are two adorable, friendly cats that randomly appear by your door – a delightful surprise! The breakfast and their special black tea drink were both quite good.
Our room looked exactly like the photos on Trip.com, what you see is what you get. The mattress and bedding were incredibly comfortable, and the bathtub was perfect for a relaxing soak. The smart toilet was clean and convenient.
The mountain views are stunning, and it's so peaceful at night. The evening breeze while walking around the area was lovely – it’s truly an ideal spot for a relaxing vacation.
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Price per night from:€59
Posted on Aug 29, 2026|Garden-View King Room
Anonymous UserThe breakfast was pathetic. The hot spring bath was basically a communal bathhouse. The pool was terrible, easy to get hurt and bleed. Swimsuits bought on site were ten times the price of those outside.
If you want to participate in activities, you have to follow the hotel's schedule, you can't just use a car whenever you want, which was very inconvenient.
Other than golf, there was nothing else to do nearby. The cycling scenery was just mediocre, and the mountain view from the scripture copying area was also just okay. There were no places to wander around. Besides the golf course, which you couldn't even enter freely.
Although the service at the Western restaurant for dinner was good, the ingredients were just average. The food at the Chinese restaurant for lunch and dinner wasn't very tasty, and the prices were high.
I wouldn't want to come again.
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Price per night from:€235
Posted on Sep 13, 2026|Business Double Room
Materialism Warrior
Choosing Orange Crystal Nanshan Road for our West Lake trip was beyond expectations, highly recommended! The hotel is located on the artistic Nanshan Road, an absolutely prime location. It's just a few minutes' walk to 'Orioles Singing in the Willows', and very close to Qianwang Temple, Leifeng Pagoda, and the China Academy of Art. It's incredibly convenient for strolls around West Lake in the morning and evening, saving a lot of travel time.
The lobby has a great design, with high ceilings and transparent, elegant glass spaces. The panoramic elevator is a unique feature, and there's also a self-service pour-over coffee station in the lobby, perfect for a break during your travels. The guest rooms are clean, tidy, and spacious, with soft and comfortable bedding and good quality bathroom fixtures. The soundproofing in the rooms is excellent, making it very quiet at night for a restful sleep.
The front desk staff were warm and courteous, and check-in was efficient. They also offered thoughtful advice for exploring West Lake. The housekeeping staff were meticulous, and the rooms were well-maintained. The overall decor is a simple, light luxury style with a great ambiance, suitable for both leisure vacations and short trips. We'll definitely prioritize this hotel for our next visit to West Lake!
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Price per night from:€45
Posted on Sep 23, 2026|Deluxe Forest View Twin Room
irisThe environment at Intercontinental Palace is exceptionally elegant, with lush mountains and clear waters surrounded by green grass. As soon as I entered the room, I was captivated by the stunning lake view – it was just beautiful. The hardware is truly impeccable; it exudes a discreet luxury, old-money vibe. Even though it's been operating for many years, it doesn't feel old or outdated at all. The soft bath towels, the indoor and outdoor sofas with not a single stain, and the mattress with just the right amount of support made everything incredibly comfortable. I especially appreciated that there wasn't a large carpet in the room, which is a huge plus as there were absolutely no strange odors. Bringing children here is effortless; there are so many activities, and my kids absolutely loved it. The indoor and outdoor pool water quality was excellent, the towels were warm, there were craft activities in the afternoon, and a huge kids' play area and a pet farm. Adults also had a series of wellness activities, so there was no chance of feeling bored or having nothing to do. It's a shame I missed out on the weekend pool party and other events. The service at Intercontinental Palace is even more commendable – it's incredibly thoughtful, responsive, and they're always willing to fulfill any request. Everywhere you look, there are smiling, helpful staff members. Our butler, Felix, in particular, was almost always online, extremely patient, and professional. The breakfast was also especially rich, and the freshly baked brown sugar flatbreads were delicious. A thousand praises – I definitely want to come back next time to see the sunset.
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Price per night from:€88
Posted on Sep 10, 2026|Lake View KIng Room
Anonymous UserWent to Qiandao Lake with a friend. The pre-sale price on Trip.com was actually better than on the app.
The hotel environment is excellent, no complaints there. Although the hotel is a bit older, the decor still looks great and isn't outdated at all, even by today's standards. The view from the selected lake-view room was also nice. The only downside is that the island across is quite close, so perhaps the depth of field isn't ideal. However, the service facilities in all other aspects were perfect. For this price, I really can't find anything to complain about. I'm not sure why there are negative reviews 😂. This trip was hosted by Anna Dai, and the overall service was superb.
Breakfast was just average; felt like there weren't many options. As a membership member, I received a complimentary preserved vegetable pastry, which was a nice touch. Overall, a very good experience.
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Price per night from:€59
Posted on Apr 27, 2026|Elegant Queen Room
Guest UserThe environment here is fantastic! The lobby has books, a guzheng (Chinese zither), and calligraphy brushes, plus two adorable parrots 🦜.
I'm very satisfied with this hotel; the rooms are spotless, and the front desk staff are wonderful.
It's also very convenient for getting around. To go to West Lake, you just need to take the subway to Xiuxi Road Station.
I really love it and will definitely stay here again next time I'm in Hangzhou.
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Price per night from:€30
Posted on Sep 24, 2026|Boutique 2-bed Room
WeiweitianThe hotel boasts an excellent location, with a subway entrance right outside offering access to Line 1 and Line 2. The lobby is grand, and the front desk staff are warm and attentive, providing complimentary late check-out and early check-in. The room is clean and bright, offering distant views of West Lake. The bathroom features a wet/dry separation, a spacious shower, and good water temperature. The bar area is large, and bottled water is unlimited daily. The cleaning staff are friendly and provide excellent service. The breakfast spread is rich, with both Chinese and Western options. Freshly squeezed juice and aromatic coffee are highlights.
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Price per night from:€54
Posted on Dec 4, 2025
Chongchongmingming
It was already past 10 PM when we arrived in Hangzhou from Lishui, but the owner patiently waited to check us in. The bedding was quite comfortable. The guesthouse is nestled right in the tea plantations, offering a beautiful environment. Waking up to fresh air in the morning was lovely, and the breakfast spread was plentiful. After breakfast, it was just a short walk to Jiuxi Eighteen Stream, where the autumn leaves were vibrantly red in early winter. So convenient!
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Price per night from:€48
Posted on Jun 14, 2026
XuanyangxiaokeReally good! The surroundings are incredibly peaceful, with tea plantations all around and fantastic air. The room was comfortable too; the twin beds could be pushed together to make a super-large bed, perfect for stretching out. The front desk service was also excellent, and they even gave us a souvenir when we checked out.
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Price per night from:€61
Posted on Sep 15, 2026|Executive Lake-View Double Bed Room (Floor-to-Ceiling Window, West Lake-View Balcony)
Guest UserShunping provided excellent service, arranging everything perfectly. My stay was very pleasant, and I'd especially like to thank the Guest Services Ambassador, who was warm and thoughtful, responded promptly to requests, and handled issues patiently and meticulously with professional and attentive service. The hotel's location is excellent, close to West Lake, making it convenient to go anywhere. Being right by West Lake means you can avoid the crowds and visit early in the morning. Wulin Night Market is also nearby, great for budget-friendly dining. Intime Department Store is within walking distance, so high-end shopping is right at your fingertips. The location is truly convenient.
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Price per night from:€81