The five-star Shangri-La Dalian (Xianggelila) is conveniently located in downtown Dalian, close to major shopping centers and department stores and a short drive from the popular South Beach area.The hotel's 550 rooms all feature IDD telephones, voice mail, satellite TVs, mini-bars, in-room coffee and tea, electronic safes and internet access, as well as 24-hour room service.This Dalian hotel offers comprehensive business and conference facilities and houses a 2,000-seat ballroom and 16 function rooms, all of which are equipped with state of the art audio-visual, lighting and simultaneous translation equipment. The 24-hour business center also provides full secretarial, translation, administrative and courier services.3 on-site restaurants serve Cantonese, Japanese and international cuisines, while guests may also make use of the hotel's bar and lobby lounge.Recreational facilities include an indoor swimming pool, health club, gymnasium, aerobics room, sauna, steam bath, jacuzzi, massage room, indoor/ outdoor tennis courts and a beauty salon.The SWING BAR, A modern day speakeasy that combines the excitement of a sports bar, immersive golf simulators and artisan cocktails to create a one of a kind sport bar concept.The SWING’s sophisticated and welcoming design makes it the perfect place to relax with a cocktail at the bar, watch your favorite team on the sports viewing screens or challenge your friends to a round of golf. Location: Shangri-La Dalian Basement 1 Operation Time:Monday to Thursday 11:00-24:00 From Friday to Sunday 10:00-1:00
"I was a bit apprehensive before entering the room, mainly because of the negative reviews I'd seen before booking, which made me quite hesitant. Plus, it was the last day in Davos, and with people checking out continuously, I wondered if the hotel could clean the room in time – a real test of their service.
However, the moment I opened the door, I was pleased. It was much better than I expected, and the night view from the window was quite nice. After looking around, it met my expectations for a family room. Most importantly, the kids liked it, with a carpet flight chess game, three TVs, and two bathrooms – essential for families traveling with children. While the room facilities had an older style overall, I didn't find them as bad as the negative reviews suggested.
Of course, after putting down our luggage, I did notice some flaws, like fruit pits and bookbinding fragments that hadn't been cleaned up promptly. More issues cropped up during our stay. Although the lobby manager repeatedly apologized for the shortcomings before we checked out and even gave us a small gift, hoping we wouldn't write a review, my child expressed a wish to stay here again on our way home. That's why I'm writing all this. I hope the hotel can demonstrate the professionalism expected of a Shangri-La and make further improvements. After all, the problems we encountered shouldn't be excused by regional differences between north and south. Service has no regional boundaries; it's all about the experience.
On a positive note, the hotel's QR code room service is commendable, and the cleaning staff's attitude was excellent. The pool is great for kids to play in and adults to relax; just remember to wear slippers as the room slippers aren't waterproof. The hotel's location is also good. Strolling towards Zhongshan at night with the sea breeze is a pleasant experience. It's about a 20-minute taxi ride to city attractions like Venice Water City and Central Plaza. Perhaps it was luck, but I even got a BMW, Denza, and Tesla as taxis – quite fortunate given the fast-paced Dalian ride-hailing drivers. So, overall, my few days here were good, which is why I gave the environment a high rating."