5-Star Hotels in Dalian

The overall stay exceeded our expectations! The environment was quiet and elegant, and the garden-style hot spring area was meticulously maintained. The hot spring water was natural and genuine, warm and soothing. After a soak, I felt completely relaxed, and all the fatigue from my journey vanished. The room was clean and spacious, the bedding was soft and comfortable, and the private hot spring tub offered great privacy, which my child absolutely loved. The staff were warm, polite, and provided attentive and thoughtful service. The facilities were comprehensive. This place is perfect for both family trips and relaxing getaways. It offers great value for money, and I'll definitely choose it again for my next trip. Highly recommended!

The hotel's exterior is magnificent, like a castle. I booked a sea view room, and the ocean view from the window was beautiful. Even though it's by the sea, the room was surprisingly dry; my swimsuit dried completely within a day. I was a bit anxious after reading reviews about long queues for breakfast, but when I got there, I found that before 8 AM, there's usually no queue. Plus, staff members directly seat you and place a reserved sign, which is a nice touch. In some hotels, even if there's no queue when it's busy, not finding a seat and having to wander around with your plate is even more awkward. Now for the good parts, there are two downsides I hope the hotel can improve. First, the hotel's Chinese restaurant is really expensive, and there's a service charge, but the taste and service were truly underwhelming. I had originally planned to just eat at the hotel every day, but after one meal, I realized it didn't even meet expectations for taste or value for money – it failed on all three counts. Secondly, for a hotel at this price point, charging for a can of Coke and a bottle of juice in the mini-fridge seems unnecessary. Many five-star hotels even offer a full selection of expensive drinks for free, along with complimentary fruit and snacks, but here they charge extra, which comes across as a bit petty.

While the hotel's decor and facilities are quite old, the sea view from the floor-to-ceiling windows in the 66th-floor lobby is still breathtaking when checking in. The young man who checked us in was also very enthusiastic, proactively introducing the hotel and room amenities. The transportation is quite convenient, being very close to Donggang Metro Station, and you can feed seagulls right outside the hotel by the sea. It's also very close and convenient to popular attractions like Donggang Music Fountain, Venice Water City, and Donggang Fifth Street. You don't have to fight the crowds at tourist spots, and you can see large ships from the beach right outside the hotel in the morning. Sitting in a seaside cafe and enjoying the sea view is also very pleasant. The two-bedroom suite is very suitable for families with children, as it's spacious and has a kitchen and refrigerator, allowing you to prepare some food. Housekeeping was also timely; the room was always clean and tidy when we returned each day. Now, after the positives, let me share the annoyances we experienced during our stay: 1. On the first day, housekeeping threw away one of my contact lenses. Luckily, I had a spare pair, otherwise, I would have been ”blind” for three days in Dalian. When guest relations called to inquire about our stay, they said it was because I didn't put it in a contact lens case but rather in its original disposable packaging. However, that's not a valid reason for you to throw away a guest's belongings. 2. The two bathrooms share a single storage-type water heater. Although we were informed of this upon check-in, it's really not a good experience for a group of four, after a day of sightseeing, to have to wait in line for the water to heat up to take a shower. Also, the shower water temperature in the master bedroom fluctuated wildly between scalding hot and icy cold, making my child cry! Later, they explained that other water sources shouldn't be used simultaneously when someone is showering, which was not mentioned to us during check-in. This makes it very inconvenient, meaning even if you have two showers, you can't use them at the same time. 3. For the first two days, we didn't need to swipe our room cards to go upstairs, but suddenly on the third day, we were told that the elevator required a room card, and our room cards actually didn't work! We had to go back to the 66th-floor lobby to get new cards. We were told this was because there were too many people in the previous two days, so they canceled the card swipe for the elevator? This seems like a safety concern. After checking out, an employee from guest relations called to ask about our stay, which shows you do care about the guest experience. However, after I explained the three points above, no feedback or compensation was offered. So, was the young lady just calling to listen to my complaints? Haha.

The hotel building is very impressive. Environment: You can see the garden, and the scenery is very good. The hotel is close to the scenic area, and it's not a long walk after taking a car down the mountain. Service: The service was quite attentive, very satisfied. Shared shuttle service down the mountain: Excellent, no need to wait too long, there's usually a car available as soon as you get there.

Maybe i was highly expecting for a hotel lime others Hard Rock Hotel. But this one is just okay. My room is ocean view but its not a private beach for the hotel. Cant swim at the beach. But many activities that you can do on it. The breakfast was great. There are so many selections that i can eat for a Muslim. The room is clean with full amenities. Btw , at night i ordered Fish&Chips & also brownies with icecream.But it so bland. The fries not cooked well & the brownies is not hot & hard. Not recommended. They also have live band at night. The water pressure in the room also low.

Overall, my family and I had a very satisfying stay. Lynne was incredibly thoughtful; seeing that we had a child, she proactively offered complimentary children's toiletries, which was a lovely gesture. The room was clean, dust-free, and the air conditioning worked perfectly. The breakfast offered a good variety suitable for all ages, and the hotel's quiet environment ensured a very peaceful night's rest. I genuinely recommend this hotel.

The experience at this hotel was good my daughter was so happy with the Balala fairy room she enjoyed herself so much, and many thanks to **** for checking up on us as we left the hotel, we loved the atmosphere the breakfast was absolutely amazing and the F&B manager went out of his way to make sure that we sat comfortably and we were served exceptionally well, whenever we come back to Dalian for our next vacation this hotel will be definitely be one of our choice among the many hotels that we will book 😀 I enjoyed my stay, and the reception stuff was very warm and friendly, the bed was absolutely comfortable considering the we traveled for well over 16 hours from our city. I definitely had a relaxed night. My husband rested well, and he was at ease.

If I had to describe the service in the hotel lobby in one word, it would be 'provincial'. When we checked in that day, there were two ladies at the front desk, Ms. Sun and Ms. Zhou. We had booked a three-night stay with three breakfasts, but these two 'provincial' women insisted that only two breakfasts were included, and their attitude was extremely dismissive. I asked them how many bottles of water were in the room – four. I then asked if they could send more if that wasn't enough, and the 'provincial' front desk staff looked at me with wide eyes and said they could only provide two more bottles. When they gave us our room cards, the numbers were scrawled like they were written by an illiterate elementary school student. This is a five-star hotel, but your lobby staff are truly third-rate, even 'from the village'. Looking at the hotel's negative reviews, many guests have complained about the quality of your lobby service. I've stayed at unrated hotels where the lobby staff provided first-class service. For a five-star hotel, your lobby staff's quality is second-rate. I suggest your hotel provide more training to improve the quality of your lobby service staff. Your service quality should match your reputation.

I stayed here in 2023 when it was still a Kempinski. The spa and bakery left a deep impression on me. Since 2026, it has rebranded to Pullman by Accor, without closing for renovations, so the facilities remain unchanged. This time in Dalian, I revisited the hotel. Having been open for over twenty years, the facilities are indeed quite old. The room has a lot of heavy wooden furnishings, which must have been a significant investment back then. Many of them are no longer very smooth to use, such as the wardrobe sliding doors and bathroom drawers. They are difficult to move, and any attempt to do so would require major renovation. This also applies to issues like only having a charging port on one side of the bed, which many guests complain about. Personally, I quite like this old-fashioned, substantial hotel decor style; it lacks the cheap feel of some newer high-end hotels. Old is fine, as long as it doesn't affect normal use. The faucet is a Danish brand, possibly a concept product more focused on styling. It has a strange push-button operation. Some are smooth, others are very stiff and difficult to use, making it hard to control water flow and potentially scratching hands. The bed and sofa are very comfortable. It took me a while to find the light switches in the room, only to realize they were on the central control panel – a small, inconspicuous box by the bedside. The service is still good. It's peak season now, but I was still able to check in at the regulated time. This time, I bought a package through Trip.com, which included breakfast for two and dinner at Paulaner. It was a great value. The front desk even upgraded me to a better room type in a separate building, the VIP building, which has less than ten rooms per floor. Regarding the food: The breakfast variety is decent. The menu listed omelets, so I asked the chef to make one, and it tasted good. For milk, there was hot whole milk and cold skim milk; cold whole milk would have been a nice addition. The bakery, no longer part of Kempinski, has changed its products. My favorite chocolate croissants are gone. I bought some sliced cakes, and they tasted good. Paulaner has an excellent environment with a great atmosphere and live performances. The service is also very attentive, and guests get a 25% discount. However, pizzas take a long time to prepare; I waited over an hour for mine. The spa and pool are still the same as before, with an exotic flair. Several hot tubs and my favorite steam bath were all open and functioning. The pool is deeper than usual, at 1.5-1.8m, and it wasn't crowded, making it very peaceful. My main suggestions are all regarding the facilities: 1. The wooden furnishings that are not smooth to use should be repaired. 2. Add a charging port to the other side of the bed. 3. Replace the strange faucets. 4. The two panels of the curtains should not be on a single track; they need to overlap to prevent a gap, otherwise, how can light be blocked effectively?

An established five-star hotel with an excellent and convenient location. Parking is available both above ground and underground; the underground can be a bit chaotic but still accessible. The lobby is on the eighth floor, smells wonderful, and feels bright and distinctive. Changing elevators is a minor inconvenience. The rooms are a bit dated and not very large, especially the bathroom where you have to shower in the tub – understandable given how difficult renovations can be. The windows don't open for ventilation, which isn't ideal. The swimming pool is decent, a 20-meter pool, so it's good for a workout. Breakfast is nice with a decent variety and many made-to-order options. Overall, the value for money is pretty good. If you don't have extremely high expectations for the bathroom, rooms, and facilities, it's still a good option, as it's one of Dalian's oldest five-star hotels and still retains its charm. I'd recommend staying here.