Four Seasons Hotel Dalian is situated in the beautiful coastal city Dalian, China, within the heart of the Donggang CBD. It is conveniently located near the Renmin Road business district and the International Conference Center. This prime coastal area is a vital urban hub, encompassing key industries such as tourism, business, finance, and information technology. Designed by NBBJ, the hotel occupies floors 23 to 41 of the building, with interiors crafted by HBA Singapore and Strickland. The elegant guest rooms and suites, located on floors 23 to 36, offer sweeping views of both the vibrant cityscape and the breathtaking ocean. Upholding Four Seasons’ renowned commitment to exceptional dining, the hotel features six distinct restaurants and a bar on the ground floor and the 39th to 41st floors. These include Cantonese, Western, and Japanese cuisine, as well as a bakery, a whisky bar, and a sky-high lobby lounge, all of which introduce a new standard of luxury and high-end culinary experiences to the city. On the 38th floor, guests can enjoy a state-of-the-art fitness center, a spa, and an infinity pool with floor-to-ceiling windows that offer panoramic views of the city. The spa promises to be a new haven for luxury relaxation in Dalian.
"This was my third stay at the Four Seasons Hotel Dalian, totaling 8 days and 7 nights across two separate trips. I've always been a big fan of the Four Seasons brand; whenever there's one in a city I'm visiting, it's usually my top choice.
Overall, as a new hotel, the Four Seasons Dalian has excellent hardware. The rooms are well-equipped, and everything from the facilities to the decor feels new. The user experience is quite smooth. The TV mirroring, in particular, connects seamlessly, and these seemingly small details significantly impact the experience during longer stays.
Regarding soundproofing, I had seen some reviews mentioning it before my stay. Since my previous stays were mostly in suites, I hadn't noticed it much. However, this time, one of my rooms had a connecting door, and I could indeed hear sounds from the adjacent room quite clearly. This is definitely an area that could be improved. Also, the elevator key card sensor isn't very sensitive; it often requires holding the card against it for a while to register, which can be a bit inconvenient for those with manicures. I hope this can be optimized.
The hotel offers both surface and underground parking, making it convenient. The underground parking is on B4, and the route is a bit winding. Every time I drive from underground to ground level, I feel dizzy for about 3 minutes. Only one elevator directly reaches the B4 parking from the 41st-floor lobby, which I find a bit troublesome.
The service truly deserves an extra five-star rating, and it's the main reason I keep choosing this hotel. During this stay, the hotel upgraded my room for free. Any issues I encountered throughout my stay were promptly addressed and resolved by the staff, preventing minor hiccups from affecting the overall experience.
I also really appreciate the hotel's customer experience team's communication method – direct WeChat communication is very convenient for any daily needs. The staff also proactively checks in on my stay experience and needs each day. For instance, they can assist with booking popular restaurants that might be hard to get into last minute, which is a huge convenience for guests. This consistent, proactive, yet non-intrusive service is something I think the Four Seasons does exceptionally well.
As a relatively new hotel that hasn't been open for very long, there are indeed some details that still need refinement. However, I have a very positive impression of the Four Seasons Dalian, both in terms of its hardware foundation and service quality. I look forward to seeing it mature further in its details.
After my third stay, I'm still willing to choose it again and hope to see an even better Four Seasons Dalian next time I return."