Xi'an Hotels with Kitchens

"Disappointing Stay Despite an Impressive Suite We were really looking forward to our stay at the Sheraton Xi’an North City Hotel, particularly as we had booked an Executive Suite. Unfortunately, while the suite looked impressive at first glance, our overall experience was disappointing and fell short of the standard we had experienced at the other hotels during our trip. The main issue was the air conditioning, which simply did not cool the room adequately. The temperature remained around 27°C, making it difficult to relax or sleep comfortably. The solution offered by the hotel was to provide two portable air coolers, but unfortunately these made little difference to the room temperature. For a hotel of this standard, we would have expected the air conditioning to be functioning properly rather than relying on portable units. There were also issues with the fridge/minibar and room service. After checking in, we noticed that the fridge/minibar had not been stocked and contacted reception to ask about it. Unfortunately, communication was difficult, and after around 40 minutes we were still waiting for an answer. We were told that a manager would call us back, but this did not happen. Eventually, someone came to the room and explained that if we wanted drinks, we would need to order them through room service. This would have been acceptable had room service been reasonably prompt, but on the two occasions we ordered, delivery took around an hour. To be fair, however, the food itself was very good once it arrived. Housekeeping was another area where we were disappointed. On the day before checkout, towels had been left in the bath as a clear indication that they needed replacing. When we returned late that evening after a full day of sightseeing, the towels had still not been replaced and the bed had not been made. Fresh bottles of water had been left, so there had clearly been some room servicing, but the incomplete housekeeping was disappointing. There were also some cleanliness issues within the suite. Although it looked impressive, closer inspection revealed dirty marks on the mirror and tabletops, while the safe contained a noticeable amount of dust. More concerningly, we found part of what appeared to be a medical tablet inside the safe. These are small details individually, but together they suggested that the room had not received the level of detailed cleaning we would expect before a new guest arrived. We don't want this review to appear unfair, because there were positives. The Executive Suite itself was spacious and had the potential to be an excellent room, and, as mentioned, the food we ordered from room service was very good. The problems were also not about the friendliness of individual staff members; rather, they concerned communication, follow-through, housekeeping and the resolution of basic room issues. Overall, it was a shame because we had been looking forward to our stay here. Unfortunately, the combination of an uncomfortable room temperature, delays in resolving the minibar issue, slow room service and inconsistent housekeeping meant that the stay was not the relaxing experience we had hoped for. Compared with the other hotels we stayed in during our trip, the Sheraton Xi’an North City lacked consistency in several areas that are important to us. We hope the hotel will take this feedback constructively, as with better attention to maintenance, housekeeping and service follow-through, the property could deliver a much better guest experience."

"I had a great experience staying at Huazhu (Flowers & Trees) at the foot of Nanjing's Niushou Mountain before, so I decided to choose Huazhu again for my trip to Xi'an, and it was another pleasant surprise! The hotel is located right under the city wall, offering a peaceful environment. It's about a kilometer from Sajin Bridge, which is a short taxi ride (minimum fare) or a comfortable walk. We booked a family room, which was spacious and tidy, and the cleanliness was reassuring. It's well-designed, with a separate bedroom for sleeping and a tatami-style lounge area. With two bathrooms and two large beds, it was very comfortable for our family of four. The staff at the front desk, both the gentlemen and ladies, were incredibly kind and helpful – truly a delight to interact with and very efficient. On our first day, it poured rain, and they lent us an umbrella. The next day, we returned from the Grand Tang Dynasty Everbright City after midnight, and the young lady enthusiastically helped us warm up our food and arranged for a robot to deliver it to our room. On the third day, she overheard me mentioning how hot it was when we got back, and immediately provided a spare room card, advising me to keep the air conditioning on while we were out so it would be cool when we returned… Their service was truly heartwarming and thoughtful. Plus, they offered welcome fruits, plaster doll painting for the kids, and even a farewell gift when we checked out. It was absolutely fantastic! If only we had more time, I would have loved to stay a few more days. This hotel truly makes travelers feel at home. I'll definitely be back next time!"