I really don't know where to begin. I booked this hotel because this was our first vacation post covid and also to celebrate a milestone wedding anniversary. The hotel is looks very dated. The reality do not match the pics. At check in, we were told that there is no wifi in the room, and that we would need to pay a deposit for a router. There is no restaurant at the hotel. if we needed breakfast we needed to place an order for the brekkie the night before (before 8 pm), and the food would be served to us in our room. We were given the option of going to the next hotel to use their restaurant if we wanted. As we entered our room it smelled very musty. The bathroom had a very bad smell (urine). There was a pair of used/dirty socks drying the the bathroom (possibly of the previous guest). The shower area had a part of the wall which had some stones/rocks on it. There were droppings of some creature nestled in the crevices between the stones/rocks. On day 2 in the morning, I found a bat flying around in the bathroom. I have concluded that the bad smell and the dropping could’ve been bats who frequent that area in numbers. The mirror meant for shaving had only the stand, no mirror. The rubbish bin in the bathroom was cracked at the bottom. On a couple of days, housekeeping didn’t leave any face towels (day 1) and bath mats (day 4) in the bathroom after they cleaned up. There were cobwebs in the bathroom & behind the curtains in the room. The rollout bed for the kids didn’t have a mattress that fit the size of the rollout bed. It was a smaller one and seemed like it was from a baby’s cot and was just made to fit in there. The room doesn’t have a phone to call the reception. The only way to communicate is through WhatsApp. There are no staff in sight for the most part. Every time we passed by the reception, there was no one at the counter. We saw some staff around the property over the last 2 days of our stay. The resort doesn’t have a spa as well. The structure seemed to be in a dilapidated condition and in high need of repairs and refurbishments. While it was visible that some rooms were getting renovated, I couldn’t fathom why we were given this dilapidated room. All in all, we paid for our room and for the use of a swimming pool. This is not a resort if you have no amenities, it’s as good as a BnB. I would pay the amount I did for a BnB. If I had known that this “resort” doesn’t offer any of these facilities, I wouldn’t have booked this place at all. This experience ruined a bit of our holiday.
Outstanding
108 Reviews