Luxury Hotels in Beijing

The service provided by Concierge Jason was excellent and efficient. Front Desk staff member Rita was exceptionally friendly and understanding. Additionally, the male staff member with black glasses who works in the Lobby Restaurant was very professional. Their outstanding service is truly appreciated, and I believe they all deserve recognition or perhaps even a raise. While I did have a minor encounter with a couple of Lobby Restaurant staff members whose service was less satisfactory, I have already shared my concerns directly with the management team. Overall, my experience was very positive thanks to the efforts of the other outstanding team members.

The hotel is super located in the city center. Very clean, friendly and comfortable. The staff is very friendly and everyone speaks English and is very supportive. The Chi Spa is amazing, a wonderful opportunity to treat yourself. The breakfast at Grill 79 is healthy and various. Only few floors away is the Athmospere bar, where you can enjoy unique coctailes and live music.

This stay experience was simply amazing! I must give high praise to Linda from the Front Office Department and Alice from the Housekeeping Department! From the moment we stepped into the hotel, Linda greeted us with great enthusiasm. When handling the check-in procedures, she patiently answered all kinds of our questions and thoughtfully reminded us of the travel guides around the hotel, which made us, who were new to the place, feel very reassured. After checking in, Alice from the Housekeeping Department also gave us a lot of surprises. The room was warmly decorated and tidy. She even folded towels into small animals for the children. Knowing that I am a light sleeper, she took the initiative to coordinate and changed us to a quieter room type. Whenever we had any needs later, both of them responded quickly and actively solved the problems. The professional and heartwarming services of these two ladies made our whole journey full of happiness. I give them a big thumbs-up! There are also Rocky and Zhao Xiaocui from the Housekeeping Department. Their professionalism and dedication are really admirable. Additionally, I would like to mention Guo Siying and Xing Ziqi who contacted me later regarding the package I left in the hotel. I give a thumbs-up for your attentive services. You truly live up to the reputation of being the ladies and gentlemen of The Ritz-Carlton Hotel.

Great service! They set up a surprised cake, flowers and balloon in room for my birthday, very touched. All staff are very attentive, breakfast is nice too. Only short coming is the overhead lamp is in an awkward position, table blocked the way to get to sofa, moved it and hit the head on the lamp. The lamp fitting may be wrong too… the angular part should be inside instead of facing out. Not being fussy but well, it’s a design hotel, this shouldn’t happen.

The service is really good. The response to any questions is very quick and efficient. The enthusiasm is bounded. I was a little worried after reading the bad reviews, but it turned out that I was overthinking. I participated in the facial painting class in the hotel's cultural activities. There are many movies to choose from in the private cinema. It feels so comfortable to watch it in a private theater. I heard that the spa in this hotel is remarkable. I didn't have time to experience it. I will definitely come again next time. If you want to better experience the various activities of the hotel, I really recommend staying for two consecutive nights. The back door leading to the Summer Palace is super convenient. The filming that the hotel cooperated with is also worthwhile, and the makeup and photography are very good. When checking out, we were given a luggage tag with a customized name, and as it was close to the Lantern Festival, we were also given glutinous rice balls. I was really super satisfied with this stay.

The hotel is connected to Wangfujing Central Shopping Mall, with a pedestrian street next to it, so you can go shopping in one stop. The subway entrance is 500 meters away from the hotel, making it convenient for travel. I arrived at the hotel at around 1:00 p.m., and the hotel arranged the room early, and the check-in process was extremely smooth. Guest relations Cassie's service is super nice~ She helped with the luggage all the way until it was delivered to the door of the room, and introduced the hotel's various facilities and services along the way. The service is also warm and thoughtful, responsive, and super considerate~ The scenery on the hotel terrace is so beautiful, but it's a pity that the wind was too strong during the few days of stay. The steakhouse manager Nacho is super handsome, and he is also very gentle. He will listen carefully to the guests' suggestions, and even gave a small cake when dining🔚! The dining experience is super good👍~ I will stay there again next time I have a chance! ...

The manager of the Éclat was very welcoming. Interacted with us, made sure all our needs were fulfilled. The attention to detail throughout our stay was excellent. The staff were warm and friendly. The breakfast was outstanding.The Dali sculptures throughout the building were amazing.5* to this beautiful building.

This time, I stayed at the Mandarin Oriental Qianmen Hotel, and I was impressed by both the hardware facilities and service details. The hotel design cleverly combines the traditional charm of Beijing with modern luxury. The comfort of the guest rooms and the view are excellent. I especially like the space layout and quality accessories of the bathroom. Special thanks to the professional service of the housekeeper team. Melody's caring care made the whole stay experience feel warm. From the detailed introduction at check-in to the response to needs during the trip, she always provided help with a gentle and patient attitude. What's more unexpected is that she and the team quietly prepared a birthday surprise-a carefully decorated room and handwritten greeting cards, which made this trip particularly memorable. The hotel is in a prime location, and you can explore the historical features of Qianmen on foot. The quiet atmosphere in the bustling city is worthy of praise. Next time I come to Beijing, I will still choose here.

As the only Golden Diamond Hotel in Yanqing, the service and facilities are seriously mismatched with the level and price of the hotel. There is no room dining service, no turndown service, and the girl at the front desk is a typical ”very polite perfunctory”. Although she can't solve your problem and doesn't want to help you, she deliberately says a lot of irrelevant nonsense in order to avoid being complained about by you. The breakfast restaurant is even more outrageous. There was no waiter to take the breakfast on May 1st. Customers need to go in and find a seat by themselves, which is very chaotic. In addition, the coffee machine in the breakfast restaurant is capsule coffee, which is also amazing. The hotel has a shuttle bus service, but it will not take the initiative to inform you. If you want to go to Gate 7, you have to ask by yourself. In addition to the antique building, the entire hotel is a highlight. The rest of the place is at the level of a four-star hotel. After staying for less than 4 hours, I lost confidence in the front desk service and hotel service. I feel that all the standard services of a five-star hotel are asking for trouble here. I won't come again!

We were disappointed with the Intercontinental Hotel or we should say we have higher expectations for an international 5-star hotel. Check in was very disappointing. Our check in time was 3 pm. We arrived at 3:40 pm and was told our rooms are not ready yet and recommended that we go have a walk around the area and come back in an hour! Honestly, after a flight, we just want to get rested and then have dinner. With no choice, we went for a walk. We came back after more than an hour and our rooms were still not ready! Front desk told us to sit in the lobby and wait for another half an hour. No one came to ask us if we need anything while we waited. After more than half an hour, we were so tired that everyone asked to go inquire when will the rooms be ready. STILL NOT READY! But they said we can go to the rooms and if we needed adjustments, they can look after it later. The room has NO PRIVACY! The shower and toilet are separated but only has one sliding glass door that encloses one or the other at a time and you can see through. The bathtub is in the open. The hand sinks and counter design is so bad that every time you do anything with the water, you get drips on the floor. The shower faucet is the worst design I’ve seen in any hotel, so hard to adjust the temperature cuz you cannot figure out how much you’ve turned. And they all leak! Housekeeping was not professional enough. We found amenities that were not there the second day which means they didn’t give them to us the first day. Our mini bar was not refilled on the second day and I have to call front desk to refill it. There were still soap scums on the shower door handles and behind the wash basin. And interestingly, we found spelling mistake on the room service reminder card. That’s not acceptable for an international 5-star hotel. Breakfast has lots of choices but taste was just ok. We’ve had better at 4-star hotels. Location is very convenient to the adjacent mall with tons of restaurants and choices. However, the amount of people smoking in front of the hotel was not acceptable. Maybe they were too busy on check in day that they cannot have someone outside the hotel to inform people they cannot smoke there or it was some prominent guest smoking there and they didn’t dare to stop him but that one thing I noticed when I got out of the car upon arrival: SMOKING! Was glad there wasn’t much cigars smell after moving away from the front door. And people do not respect personal space. They stand so close to me and talked loudly. It was too uneasy. And they budge! My friend told me I have to be demanding and “bitchy” in China if I want things done but it’s hard being a Canadian for 40 year. Overall, I was not getting what I paid for.