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5 star

Sheraton Manila Bay
4.4/5122 Reviews

Sheraton Manila Bay

Manila Bay Manila|1.88km from Mint
This hotel is adequate, but slightly overpriced vs. competition. While they have updated the lobby in recent years, from what I can tell there has been little effort to update guest rooms, which are dated vs. other 5 star properties like the Westin. The one differentiating factor this hotel previously had was a great breakfast buffet served in the Pacific Lounge on the 21st floor with floor to ceiling windows that gave a sweeping view of the skyline and the bay. It was carpeted with cushioned club chairs and those soft surfaces absorbed noise and the overall experience was a great way to start your day compared to the crowded and loud breakfast buffets at other 5 star hotels. Well someone decided to spend a lot of money to destroy that experience. They have opened a new restaurant on the first floor that is loud, crowded and gives you a view of 7-11 across the street instead of the bay. I spoke to the GM about this, so he already knows my opinion, but what continues to strike me is his point that the Pacific Lounge is “a premium space” - yes Sir, that’s true and previously it was one that virtually all your guests got to enjoy which is exactly why it was THE difference maker for this hotel. I came back thru Manila for a night on May 15 and was going to try the Sheraton one more time, but it was fully booked. Instead I stayed at the Westin for less money. There was no comparison- the Westin’s rooms have a much higher end finish, their food was better, and the service there was far superior like being provided a welcome drink and the Manager sending fruit to my room with a welcome note. The Sheraton Manila Bay is no longer on par with Manila’s best hotels

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Business travel

Sheraton Manila Bay
4.4/5122 Reviews

Sheraton Manila Bay

Manila Bay Manila|1.88km from Mint
This hotel is adequate, but slightly overpriced vs. competition. While they have updated the lobby in recent years, from what I can tell there has been little effort to update guest rooms, which are dated vs. other 5 star properties like the Westin. The one differentiating factor this hotel previously had was a great breakfast buffet served in the Pacific Lounge on the 21st floor with floor to ceiling windows that gave a sweeping view of the skyline and the bay. It was carpeted with cushioned club chairs and those soft surfaces absorbed noise and the overall experience was a great way to start your day compared to the crowded and loud breakfast buffets at other 5 star hotels. Well someone decided to spend a lot of money to destroy that experience. They have opened a new restaurant on the first floor that is loud, crowded and gives you a view of 7-11 across the street instead of the bay. I spoke to the GM about this, so he already knows my opinion, but what continues to strike me is his point that the Pacific Lounge is “a premium space” - yes Sir, that’s true and previously it was one that virtually all your guests got to enjoy which is exactly why it was THE difference maker for this hotel. I came back thru Manila for a night on May 15 and was going to try the Sheraton one more time, but it was fully booked. Instead I stayed at the Westin for less money. There was no comparison- the Westin’s rooms have a much higher end finish, their food was better, and the service there was far superior like being provided a welcome drink and the Manager sending fruit to my room with a welcome note. The Sheraton Manila Bay is no longer on par with Manila’s best hotels

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Breakfast

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Top rated hotels in Manila

Searching for hotels near Mint? Compare room rates and reviews to find your ideal stay.
Dormitels.ph Ermita
3/527 Reviews
Manila Bay
Hotel a bit difficult to find. There is no street entrance. The reception is on the 2nd floor. You have to go through a small corridor with a money changer. The staff is friendly like almost everywhere in the Philippines 🇵🇭. There is Wi-Fi, shower, with 💦 🔥 hot water. A small 📺 television and we are in manila. You can find better for the same price when we arrived. We were offered a room with bunk beds because there was a booking error. But everything was back to normal when we came back in the evening we had a room with a double bed
Paragon Tower Hotel
3.9/57 Reviews
Manila Bay
The location was near intramuros and binondo which was our plan to explore. The neighborhood of the hotel is shabby. The staff were nice that they let us leave our baggage while we travel outside Manila and pick it up on our way flying out of Manila.
The Bayleaf Intramuros
4.2/549 Reviews
Stayed at Bayleaf Intramuros during our brief stay in Manila to visit family last October 2023 and we were welcomed by an accommodating staff that was always willing to assist whenever we had questions about amenities or their services. The location is central to the Metro Manila area which made it easy to travel to different parts of the city. We'd like to extend a special thanks to the reception staff who were kind and cooperative when we asked for specific services such as luggage storage during our brief travel to another country or assistance with weighing our luggages to meet airline requirements. Also, a special gratitude for Aira Evangelista and her team at 9Spoons for great service at the daily breakfast buffet offering. Aira went above and beyond when we asked her about a specific breakfast menu item and also about a local delivery, being unfamiliar with the LaLaMove service - she was able to answer any questions we had and offer solutions to an issue we ran across with. Thank you again to the entire team at Bayleaf Intramuros and we look forward to our next stay at your property.
8Hostel
3.4/525 Reviews
The room and the hostel is very clean. The staff is nice and very helpful especially Ms. Marivic. There's free water (hot & cold) and also coffee everyday. There's also ref inside the room. May 7 eleven din sa labas ng building. And they have good wifi connection. 8 hostel is perfect for those who are looking for a cheap place to stay yet safe, comfy, and clean. Very nice too for Muslim Travellers because it just a short walk away from the Quiapo Golden Mosque and there are a lot of halal restaurants nearby.
Anex Hotel Near US Embassy
3.6/55 Reviews
Manila Bay
This is by far the worst hotel I have checked in my entire life. Having traveled in many places and worked in the Maldives in the field of hospitality industry, I have by far experienced the worst customer service a business has to offer through this hotel. They have charged me early check-in of more than 70% of the value of a night's stay without properly informing me. I have emailed them three days before my stay and clarified if there will be an early check in charge and they did not inform me about it. I have communicated two times and I was never informed. They respond to my inquiry so slow like they do not value a possible booking. I arrived with my child (two years old) and they insist I pay the early checkin fee. As soon as we arrived in our room a big cockroach was crawling on the floors I had to kill it for the sake of my baby. I asked to room personnel to clean it. He just sweep it without disinfecting the Floor considering the remains of the cockroach splattered on the floors. My child have to walk barefoot no slippers were provided. The bed has black insects and the room has mosquitoes. There was no real or sincere hear to rectify the matter but just mere apologies. I kept quiet as I have an interview to attend to while I'm there but upon my check out I almost explode in anger. The staff was not able to grasp what I was trying to say upon check out that he has to ask his co staff in front of me ”ano raw?”. I find this very unethical and rude. They charged me for the towel that my kid has stained with candies. No consideration was given to a guest who is early checking in with a child, no appropriate information. I almost find the receptionist behaviour as sarcastic. I have paid almost 5,000 php to a cockroach and mosquito infested room whose staff are inconsiderate. Whenever I go out with my child's stroller nobody will even open the door for me. I wonder what makes them too busy focused on a computer. So far, staying in this place is worst experience and is worse than staying in a low cost motel. Being a backpacker myself and not much picky, I can tolerate the unhygienic cockroach and insects and being charged all the fees like they are too much into collecting money than giving a good experience for the guest but the attitude of the supervisor on that front desk and the whole experience is a nightmare I hope nobody else will experience.
Pearl Manila Hotel
3.2/513 Reviews
It's really rubbish. Apart from the good attitude of the front desk service, nothing is the same. When I entered the house, the water was stopped. The hot water suddenly became cold and hot. The bottled water drank almost the same as the water in the swimming pool. All kinds of furniture were about to fall apart. The sound of air conditioning sounded equivalent to the level of aircraft engines. In addition, I did n’t understand when I first came to Manila. Ctrip wrote xx kilometers from the city center. This city center is the old city of Manila. The real urban area is in Makati. I'm still wondering how I couldn't find a five-star hotel in Manila

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