1st the rooms ate very clean, the hotel is spotless. Some issues. The hotel states its dog friendly, this is true, but it's not clear on their website that not all rooms are dog friendly, so the superior room we had booked was downgraded, and a £20 fee added as a charge for the dog. If you are dog friendly then make sure you fully reflect this in the website. Evening meal in the restaurant, the staff were very friendly and efficient. It would appear that the full online menu is not available in the restaurant , a cut down version. Ok. We were advised that the Thai Green Curry was not available. Ok. We ordered, soon afterwards, we were advised that the beer battered onion rings was also off the menu. Hmm, so every is not freshly cooked, but pulled out of the freezer. Even an average chef could manage to produce a batter and cook onion rings, not difficult . Right, the room, is fine, but no ability to regulate the heat, reduced opening on the windows, didn't help. Right, breakfast. We arrived at 8:40, the restaurant was fairly empty. We were taken to a table. The staff appeared to be totality uninterested. We went to the buffet bar, no eggs, asked and were advised they were cooked to order. So we ordered two poached eggs and two fried eggs. No. They can't do fried eggs, only poached or scrambled. That confirms that nothing is actually cooked. No eggs, are they being serious? The scrambled arrived it appear to be swimming in some liquid, not pleasant. Right the cold buffet bar looked poor, the yoghurt was empty. No white bread to toast. The staff were not bothered to ask if we wanted our coffee topping up. At precisely 9:00 AM the staff kicked into action and cleared the hot food. I asked when did they stop serving, they answered 9:30, but they cleared everything away at 9:00. Paying customers who turned up after 9 looked dismayed at the empty hot buffet. The uninterested stsff had to go and get the food from the kitchen .I've stayed in a large number of hotels ranging from guest houses to 5 star, but have never seen such poor attitude at breakfast, a failure to fry an egg. Needs looking at..
Excellent
81 Reviews