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5 star

Emiliano Rio
4.5/595 Reviews

Emiliano Rio

Rio de Janeiro|1.19km from Pernambucanas | Espaço Disney
I have stayed at this property for 3 nights. I was meant to stay for 6 but I have decided to change plans. Overall I found my stay disappointing. Pre-arrival: good communication through WhatsApp and Booking.com On arrival: not a good experience - duplicate preauthorisation from my card for the 6 nights plus extra. The terminal did not produce a receipt and the receptionist insisted I have to put the card through again, although I have shown her an instant message received from the bank saying the transaction went through. At that point, I have been traveling for 18 hrs therefore I couldn’t spend more time arguing about it. I was reassured it was not a duplicate payment/preauthorisation and if any mistake, this will be sorted in the morning with “finance team”. Next day, I have tried to sort this with various reception staff to no avail. They simply denied there is an issue and refused to discuss the matter further. At one point, I was standing in front of the reception being ignored. I have contacted the bank in the UK and they sent me a confirmation that finally led them to cancel one of the duplicate payments. I have wasted an entire day of my holiday on this. Reception staff - with some exceptions- are very cold and distant, even arrogant. Very rare you see someone smile and make you feel welcome. No apology was offered to me for the mixup with the payment and the very unprofessional way this was dealt with. Staff enters the room way too much. Morning and evening service is expected, however “room service” knocked my door at 8-9pm every evening. If the door is not locked, they enter the room. I would advise to have the “do not disturb” sign on at all times, should you want some rest. Breakfast - not included. Even to use the coffee machine in the room, you have to pay for the capsules. It’s not about money, it just leaves a bad impression I think. The room - nice, good facilities, nice bed, shower and the beach view lovely from the large terrace. Panoramic view of Copacabana, as long as the room is on a higher floor. The pool/beach - haven’t used the pool but the beach is service is very good, friendly and helpful staff and comfortable sun beds. In conclusion, I won’t be returning. I have been to Rio many times and there are much better places to stay in various areas. Although Emiliano looks nice, they are a far cry from what I experienced in other hotels in terms of hospitality and adjusting to individual needs and expectations. I didn’t feel treated like a valued customer and I felt quite uncomfortable throughout my stay.

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Top rated hotels in Rio de Janeiro

Searching for hotels near Pernambucanas | Espaço Disney? Compare room rates and reviews to find your ideal stay.
Windsor California Copacabana
4.5/5103 Reviews
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Ibis Budget RJ Copacabana
4/574 Reviews
My four-night stay here while visiting RJ couldn’t have been better and more suited for my basic needs as a solo traveler. I knew coming in that I wouldn't be receiving luxury, spaciousness, or any big perks common at higher-end chains—I booked for the unbeatable $29 price and wonderful location, and nothing more. So if you’re expecting anything extra, this isn’t the property for you. But I really enjoyed my stay!! The staff, especially a super nice woman at check-in whose name I dreadfully forget, made my visit special. Everyone was willing and excited to help with anything I needed, including supplying me copious bottles of water to last me the week. When I needed a wheelchair-accessible taxi to pick up my wheelchair when it lost battery, the aforementioned woman was so kind and helpful for calling local companies and their drivers to find someone on a moment’s notice. Thank you! The rooms were definitely small and basic, but they were clean and in far better shape than most Ibis properties I would end up staying at while in Europe in June 2022. My electric wheelchair just barely fit through the door and into the space. Knowing that all I really needed at a hotel on my RJ trip was just a bed to lay my head on, the Ibis Budget provided me that, put simply. I also requested a room facing the interior apartment block area (i.e. away from the street), and noise levels were perfect for my sensitive ears. Traffic in RJ isn’t too noisy anyway, but I recommend these rooms for anyone in any case. Stays like these are what make me grateful to be a loyal newcomer to Accor and their rewards program. I very much enjoyed my stay, and for your wallet’s sake, I recommend booking here. And the location…mere blocks from Copacabana! Thank you!
Americas Copacabana Hotel
4.3/5118 Reviews
I stayed 5 nights in one of the deluxe rooms on the 16th floor with a view over to Christ the redeemer. I couldn’t have asked for a better view - thanks to the guy who checked me in for choosing that room knowing it was my first visit to Rio. My room was clean but small, comfortable bed and pillows. Espresso machine in the room but no capsules were provided despite asking for them. Shower was good, rainforest head, water was powerful and hot if needed. Breakfast was an ok selection, pretty much the same everyday, cold cuts, breads, cakes, scrambled eggs, hot selection and fruits, coffee just about passable. I didn’t use the pool, it didn’t look particularly clean. Location was excellent, just under 5 mins walk to Copacabana beach. Most staff were friendly, some not so. I would stay here again if the price was right.
Copacabana Blue Hotel
3.8/566 Reviews
The Copacabana blue hotel is great The people are friendly a great team and the rooms are good and clean breakfast is as it should be perfect Beach 5 min walk shopping front of the hotel 100 restaurant we're you can eat I have go thank the team for a great stay Regards ROGER
Rede Andrade Canada
4.1/546 Reviews
The hotel is very good, it is very good, it is very good, it is very good, it is very good, it is very good, but it is not very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very Room: Wi-Fi worked only when we approached the door or you had to go down to the reception. Old, very old and sleeved beds and beds. Clean but sleeved and broken. Towels: very used, with some sleeves. It's time for them to make a complete renovation. It's the basic thing that is asked for a 3-star hotel. Cleanliness: very light, upstairs. A bad breakfast: abundant, missing more variety of fruit, with everything Brazil has was scarce. Excellent staff. Mobile: old, with little maintenance. Time of replacement. nice: on the head of bed there were the beads of light, i.e. when you wanted to sleep with the coat you took the light without wishing. The hotel was very comfortable and very comfortable.
Americas Benidorm Hotel
4/5126 Reviews
The hotel is well located near the pharmacies, restaurants and markets. I was surprised at the time of check-in that the two rooms were next to each other and when they arrived in the room they were combined. I found our daughters great, though they were not young, but I like they were close to our room, and the rooms were spacious, with front box and fridge, flat-screen TV, split, comfortable beds, safe and bathroom with dryer. The noise was little, but we were on the 11th floor, and the cleaning was done every day, which impressed me. The breakfast is excellent, with varied fruits, water, juices, coffee, milk (ice and hot), bread, cakes, eggs, etc. I loved.

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