Hotels in Yu Garden Area, Shanghai

Exceptional service from the minute you step into the hotel lobby. Warm welcome and easy quick check in. Check out was simply dropping off the cards. Hotel is beautiful clean and modern. Breakfast buffet was delicious. Across the road via safe overpass is shopping centre with food galore, very cheap and professional hair salon, dentist, spa treatment. Just 5 mins walk is Yu Garden. Absolutely amazing!  Will stay here again. We would rate it as 5 star ⭐️ hotel.

In general I don’t like to write negative reviews, as I believe that there are many things that can go wrong in life, but I have to say that staying in this hotel was pure craziness. Upon arrival, the clerk told us hotel has some construction and that the noise would be from 8am to 7pm. We were annoyed by the fact that nobody told us about that, and the clerk lied how they tried to contact us, alas, our phone number is international. That is simply not true, as we have been living in China since 2017 and my phone number on trip.com is a Chinese number. I don’t even own an international phone number. We were really angry about the fact that he lied and told him that it was unprofessional, after which he continued to insist that they couldn’t contact us because we booked through the third party (again not true, because I have been contacted by multiple hotels in the past). They put us in a room, after saying that they would cut the payment in half because of this inconvenience. 5 minutes after that, a manager of the hotel calls me (how did she get the number, I wonder….?!) and tells me that our room is too small and that they will put us in a bigger room. I obviously agree, but after that she demands 5 stars review! After everything that happened! The noise was terrible, and there was even construction outside of the hotel in the middle of the night. So no rest at all! Their solution was to give us the earplugs!!! I can’t even explain how annoying this was. If there is a construction that affects someone’s stay, it has to be communicated. In general the location is good and the place is clean. Everything else is just terrible and unprofessional. And of course they didn’t cut the payment in half.

Had to change my room twice, first due to a strong cigarette smell emanating from the showers (cigarette buds stubbed in the drain) and another due to a strong urine smell. The staff were courteous throughout the stay and provided timely assistance. I was given an upgraded room on my second room change, which had no smells. The staff were very helpful and helped my group of friends with the parcels and provided updates on any food deliveries that reached the hotel. I would like to commend the two staff that have helped make my stay more pleasant. 以墨 言初 worked tirelessly to ensure that our rooms are clean and our parcels delivered.

Was there for 3 nights with my friends. We can’t find a review of this place online especially from Thai tourist but fine, we want to take a risk. It was an absolutely amazing place to stay! Room is new and they offer daily cleaning plus 2 bottles of water every day (mini bar on the first day is free) and one thing that I love is they provide a common area like dining area on floor! Plus, on the ground there are coffee shop, salon, gym, family mart and McDonald. But the thing is it took me only 1 minute to subway Laoximen station (exit 1) which very convenient to travel to the bund, Shanghai disneyland, it’s super convenient traveling by taxi and it take less than 10 mins walk to Xintiandi, my favourite area! We would love to stay here again next time.

The hotel is strategically located, quiet in the bustling city, and can be called a paradise in the city. From the moment I stepped into the hotel, comfort was always there. The hotel's decoration design is elegant and luxurious, and every detail reveals exquisiteness and sophistication. The layout of the guest rooms is reasonable, the texture of the bedding is like clouds, the touch is delicate, and the sleeping feeling is excellent. What I want to praise most is that the service of the service team is a model in the industry. Every employee shows a high level of professionalism and a warm and hospitable attitude. From the diligent help of the porter, to the efficient handling of the front desk, to the caring care of the room service staff, every link made me feel the warmth of family. They have a keen insight into the needs of the guests and solve them quickly and accurately It is particularly worth mentioning that this stay was on Mother's Day. Knowing that I was traveling with my mother, the hotel took the initiative to carefully prepare a holiday cake, which surprised my mother. This thoughtful gift not only added to the festive atmosphere, but also made me feel the hotel's care and respect for guests. In addition, the hotel also thoughtfully upgraded the room type for us. This move touched me very much and added icing on the cake to our stay experience. Overall, this stay at your hotel was an unforgettable experience. The comfort, environment, service and other aspects have reached a very high level. I sincerely hope that I will have the opportunity to stay at the hotel again in the future.

Spacious apartment located directly above a metro station. Easy access to many of the major tourist sights. Helpful staff and clean facilities.

The location is superb, very near to the Bund and can get to the Bund by foot or by bicycle. Also very near to the train station within walking distance! There are food available at the immediate vicinity. They also have free washing machines and dryer, although it could be crowded. Very good stay although there is a dripping tap in our shower that was dripping throughout our stay, seems like the housekeeping crew didn’t notice even though it was dripping quite loudly. But also lastly, there is no sushi (food) in this hotel🤣

The room is very clean. However, you can tell that other guest has been smoking in the room as you can smell smoke once you walk into the room.  The room was relatively dark because we chose the one with no windows, so just be mindful if you are booking your stay. 

Terrible experience. I booked two superior rooms with view on Yuyuan garden, paid online. The website pictures clearly depicted rooms with direct view on Yuyuan garden but it's not the case ! I arrived Saturday night around 8pm. Firstly, we had to carry our heavy luggages for 250 meters since the hotel is located in a pedestrian-restricted zone. Secondly, the staff tried to scam us. Upon arrival, two receptionists and a manager were present. It wasn't long before the manager left. Then, one receptionist told us our rooms were not available and requested us to find another hotel. We told her that wasn't right. That was not making her change her mind so we had to threaten her that we would call the police if she didn't find a solution. She called the manager and he came back and gave us two rooms located on the fifth floor. One room had view of the street and smelled cold cigarette smoke. The other one had view on a bamboo fence. Fifteen minutes later, we saw another guest facing the same problem with his reservation. It's obvious they are practicing overbooking. I came back around midnight and discovered that the bamboo fence room is located next to AC units. Due to their noise, I could not sleep all night. Thirdly, sound insulation is terrible. We could hear neigboors talking and showering ! The following day, we got moved to two better rooms on the fourth floor. Yet, the sound insulation was still terrible. Fourtly, they don't provide breakfast and it's difficult to find breakfast in the vicinity. Lastly, mattresses are very hard. On the positive side, rooms are modern and useful. Also, the hotel location is great if you wish to visit Yuyuan area.

I love the design of this hotel. It feels very warm cozy. Something that’s relaxing and chill in a big busy city. Once you walk in you will see a very urban chill like garden and small pond. The staffs was very warm and welcoming and provided us with some drinks and fresh cut fruits to our hotel room. At night while walking in one of the staffs asked if we would like some complimentary red bean soup dessert. Overall I’m very satisfied and will definitely come back to this hotel for my next trip!