Hotels in Yu Garden Area, Shanghai

Had to change my room twice, first due to a strong cigarette smell emanating from the showers (cigarette buds stubbed in the drain) and another due to a strong urine smell. The staff were courteous throughout the stay and provided timely assistance. I was given an upgraded room on my second room change, which had no smells. The staff were very helpful and helped my group of friends with the parcels and provided updates on any food deliveries that reached the hotel. I would like to commend the two staff that have helped make my stay more pleasant. 以墨 言初 worked tirelessly to ensure that our rooms are clean and our parcels delivered.

In general I don’t like to write negative reviews, as I believe that there are many things that can go wrong in life, but I have to say that staying in this hotel was pure craziness. Upon arrival, the clerk told us hotel has some construction and that the noise would be from 8am to 7pm. We were annoyed by the fact that nobody told us about that, and the clerk lied how they tried to contact us, alas, our phone number is international. That is simply not true, as we have been living in China since 2017 and my phone number on trip.com is a Chinese number. I don’t even own an international phone number. We were really angry about the fact that he lied and told him that it was unprofessional, after which he continued to insist that they couldn’t contact us because we booked through the third party (again not true, because I have been contacted by multiple hotels in the past). They put us in a room, after saying that they would cut the payment in half because of this inconvenience. 5 minutes after that, a manager of the hotel calls me (how did she get the number, I wonder….?!) and tells me that our room is too small and that they will put us in a bigger room. I obviously agree, but after that she demands 5 stars review! After everything that happened! The noise was terrible, and there was even construction outside of the hotel in the middle of the night. So no rest at all! Their solution was to give us the earplugs!!! I can’t even explain how annoying this was. If there is a construction that affects someone’s stay, it has to be communicated. In general the location is good and the place is clean. Everything else is just terrible and unprofessional. And of course they didn’t cut the payment in half.

Was there for 3 nights with my friends. We can’t find a review of this place online especially from Thai tourist but fine, we want to take a risk. It was an absolutely amazing place to stay! Room is new and they offer daily cleaning plus 2 bottles of water every day (mini bar on the first day is free) and one thing that I love is they provide a common area like dining area on floor! Plus, on the ground there are coffee shop, salon, gym, family mart and McDonald. But the thing is it took me only 1 minute to subway Laoximen station (exit 1) which very convenient to travel to the bund, Shanghai disneyland, it’s super convenient traveling by taxi and it take less than 10 mins walk to Xintiandi, my favourite area! We would love to stay here again next time.

The room is big, the decoration style is very Shanghai-style, the breakfast is OK, the surrounding environment is very good, there is a small road at the door, and you can occasionally hear the noise outside when you fall asleep. Overall, I will continue to stay here next time, and the surrounding transportation is very convenient.

The service of the hotel was great and the location was near to the central so big plus. But the hotel hallway is very cold and the cleanliness can be improved a lot. The shower head of my room was broken

The location is superb, very near to the Bund and can get to the Bund by foot or by bicycle. Also very near to the train station within walking distance! There are food available at the immediate vicinity. They also have free washing machines and dryer, although it could be crowded. Very good stay although there is a dripping tap in our shower that was dripping throughout our stay, seems like the housekeeping crew didn’t notice even though it was dripping quite loudly. But also lastly, there is no sushi (food) in this hotel🤣

I love the design of this hotel. It feels very warm cozy. Something that’s relaxing and chill in a big busy city. Once you walk in you will see a very urban chill like garden and small pond. The staffs was very warm and welcoming and provided us with some drinks and fresh cut fruits to our hotel room. At night while walking in one of the staffs asked if we would like some complimentary red bean soup dessert. Overall I’m very satisfied and will definitely come back to this hotel for my next trip!

Facilities very nice!! Staff good and can speak some English which is very helpful for foreign visitors

Overall good hotel. The room they gave me have an awful window view and the gym is not good. Apart from this two things. Is ok to try. When checking out they want you to give them 5 star review for an exchange of something which could be annoying

Located next to Yu Garden. Old hotel, a little worn but rooms are comfortable, although there were a bit of cigarette smell. AC wasn't working very well but overall a comfortable stay. Breakfast was so so, service was great.