Hotels in Lujiazui Area, Shanghai

The room looks exactly like the pictures – great! It's well-equipped with a fridge, washing machine, and kitchenware. The bed is also very comfortable; the elderly slept well, and the kids loved it too. Customer service was very thoughtful, promptly replenishing supplies and checking in on our stay. They even offered a late check-out and luggage storage service at the end. Overall, it was a fantastic experience, and I'll definitely stay here again next time.

Taking advantage of a holiday, I brought my child to Shanghai for a few days, and the overall service at the Grand Hyatt Jin Mao truly impressed us. From the moment we walked in, we felt a genuine warmth. Whether it was asking for directions or seeking advice on local attractions, the staff enthusiastically shared practical tips. The hotel's environment is elegantly maintained, transportation is convenient, and the room comfort is excellent. My friend and I had a very pleasant vacation here, and the overall experience was fantastic.

The breakfast was good, and I appreciated having a gym and laundry room available. The soundproofing was decent too. My only minor complaint is that in the twin room, the bed near the window was directly in the path of the AC, which was a bit uncomfortable. Otherwise, everything else was great. There are plenty of good restaurants nearby, and it's super convenient to get to the Science and Technology Museum, East Library, East Museum, Century Park, and Dingxiang International.

This review starts with my check-in experience, specifically a conversation with the front desk. When I asked if the hotel had a self-service laundry facility, the front desk emphasized, 'We are a five-star hotel; five-star hotels don't have self-service laundry.' So, I will write this review based on my understanding of five-star hotel standards. First, upon arriving at the hotel, there were concierge staff standing at the entrance, but no one greeted us or helped us with our numerous bags, nor did they open the car door. We had to proactively greet the front desk staff when checking in. However, I must commend them for a staff member who brought us welcome tea. After check-in, the front desk only mentioned breakfast times and location, and it's only now that I remember there was also a complimentary late-night congee service that wasn't mentioned. Now, about the room. Before our arrival, we called the front desk to confirm a high-floor room with a view and requested the air conditioning be turned on in advance, as I'm very sensitive to heat. The front desk agreed, saying, 'We have central air conditioning, and it cools down very quickly.' However, when we arrived, the air conditioning in the room had not been turned on. I must say the view was indeed good. The room amenities were quite hidden; the mini-fridge and minibar were tucked away in cabinets, completely unnoticeable unless you specifically opened them. We only discovered them when we were about to leave. We left the hotel around 4-5 PM with the air conditioning on and the curtains and windows closed. We didn't return until almost midnight, and the air conditioning was still not cool. After midnight, I tried calling the front desk, operator, and guest relations manager multiple times using the room phone, but no one answered (we confirmed the calls went through). I finally got through using my mobile phone. Their response time was 15 minutes. The technician checked the air conditioning, found no issues, and reported that central air conditioning systems are all like this. They could only provide a fan, which we accepted, even though the fan was very noisy. The overall stay experience was quite mediocre. The room at 16℃ on the highest fan setting was still not as cool as the lobby. Breakfast was a highlight of this stay. The variety was rich, and the service was excellent. You scanned your room card to enter, but the price wasn't cheap. The staff were very prompt in clearing dishes, though the taste of the food was just average. The room hygiene was decent, except for a lot of dust on the edges of the bathtub; everything else was fine. The trash cans did not have liners. The service was very cold, perhaps impassive. During check-out, no one asked about our stay experience. Requesting an invoice was also met with a cold demeanor. On one occasion, when I didn't have my room card and needed an employee to help me access the elevator, there was no verbal communication from them at all (even though I used polite language).

The front desk staff were very friendly and even gave us a small gift. The breakfast at the restaurant was excellent with a wide variety of Chinese and Western options, all very delicious. The bedding in the room was also very comfortable, clean, and tidy. The surrounding area is quiet, and its proximity to the subway station makes getting around very convenient. Overall, a great hotel!

For this trip, we chose the Pudong Shangri-La. The hotel's Guest Relations Manager, Lynn, provided excellent and thoughtful service. She prepared our room in advance and arranged an upgrade to a higher floor room with a view of the 'Three-Piece Set' (referring to the iconic Lujiazui skyline), and even arranged a late check-out for us. We are very satisfied with her service. The hotel's location is also very convenient, making travel quite easy. The floor-to-ceiling windows offer a fantastic view. Although the hotel shows some age, it is well-maintained. Overall, we are very pleased with our stay.

The Kempinski Hotel Shanghai | Five-Star Recommendation Excellent location in the heart of Lujiazui, with stunning views of the Huangpu River and the Oriental Pearl Tower right outside the window. The night view is simply unbeatable. The room was spacious and comfortable, with breathtaking river views from the floor-to-ceiling windows. The bathroom design was also very well thought out. The breakfast was abundant, and the executive lounge offered superb views. The service was attentive and thoughtful, with quick responses from the front desk to room service requests. The rooftop pool and fitness center were also a great bonus. It perfectly blends German sophistication with the charm of Shanghai, making it ideal for both business and leisure. I will definitely stay here again on my next visit to Shanghai. Rating: ⭐⭐⭐⭐⭐

The hotel's location is incredibly convenient, making it easy to get around. The rooms are clean and tidy, the bedding is comfortable, and the overall environment is quiet. The facilities are also very well-maintained.

The room's ceiling was quite low, making it feel cramped as soon as I entered. The TV was tiny; I couldn't even read the subtitles from the bed. When traveling, I expect a comfortable and clean stay. On the first day, out of the four pillows, one was missing a pillowcase, and two others had black marks, as if something had rubbed off on them, indicating poor linen storage. And the pillow inserts? They were incredibly dirty – absolutely disgusting. I tried not to let it ruin my mood, but ugh. On the second day, there was a black stain on a towel. When I asked for a new one, the attendant told me to go get it myself from the service cart? I just had to put up with it. The towels were also threadbare and stiff. The front desk staff, however, had a good attitude, and the breakfast was decent, fitting the price point.