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The room is located on the east wing of Schönbrunn Palace. Previously the room was used to receive heads of state and foreign guests. No matter the room facilities, the location or the view from the window is impeccable. If you must say the disadvantages, the shower area is slightly slippery, and breakfast needs to go to the parkhotel not far away, which is relatively average. Although the price is very high, but the room can accommodate four people, considering the absolute value for money.

The Sauna room is unisex… I was sacred off by a naked man there .. no feedback after complaint to the reception. No free bottle of water… Breakfast, everyday is the same, and a bit chaotic when it’s full house..

The location is not very near to the train station if you carry big luggage to walk around. It’s not inside the city as well but you can get to the city within 20 mins, so it’s acceptable. Room was spacious, bright and clean. The breakfast buffet selection is rather limited. However, they have the ala carte eggs menu free to order which saves the breakfast quality. Next, the negative points. The receptionist guy (in specs & suits) was not helpful (unfortunately, we didn’t get his name because the staff here do not wear name tags). We stayed for 3 nights and we asked the guy to help us book the rooftop bar and he failed to do so for every single night. First night he said it was fully booked and said it would be available the next day. Next day, he said the bar was fully booked again. Third day, he wasn’t around and we asked a friendly female receptionist to help check the availability and she successfully made the booking for us. We went up on our last night and the bar was pretty much empty. It was a disappointing service and experience from the reception guy considering the high level of customer service claimed by Andaz.

Love the view, love the design, love the hospitality. Love it all so much🤍🤍🤍🤍 Once I step in, the staff are taking care your luggage immediately, you got a very warm welcome with the greeting and drinks and the front desk are very nice, this is the best welcome at my long Europe trip and with no doubt is the best one. The room have a very large and comfortable space, very clean, bright and the selection of the small electric equipment are prefect, live the coffee machine, blue tooth speaker and everything. And the bath tub are stunning. I will visit again and again for this perfect stay. Thank you so much for the hospitality during the trip.

Some places you visit, and some places stay with you. The Ritz-Carlton in Vienna isn’t just a hotel, it’s a memory, a feeling, an experience I’ll carry with me. As someone who’s traveled extensively, I’ve seen my share of beautiful hotels. Many shine on the surface, but very few have what this place has a soul. And that soul comes from the people. What struck me most during my stay wasn’t just the elegance or the comfort. It was the warmth, the attention to detail, and the sense of care from every single person I met. From the housekeepers to the receptionists, the breakfast staff to the management, every interaction felt meaningful. In the hotel industry, teamwork is everything. It’s like the gears of a watch. Every single cog, no matter how small or large, plays a vital role. If one is missing, the clock stops ticking. And at The Ritz-Carlton, every cog turns perfectly. Breakfast, for instance, was an experience I won’t forget. Their Eggs Benedict was the best I’ve ever had, but it wasn’t just about the dish. It was the way it was served, with care, with pride, and with the intent to make my morning special. To everyone who works here: thank you. You’re not just doing a job, you’re creating moments that stay with people. You turned my stay into something I’ll look back on with a smile, and that’s not something that happens everywhere. To anyone considering a stay in Vienna, know this: The Ritz-Carlton isn’t just a hotel where you’ll feel pampered, it’s a place where you’ll feel seen, valued, and at home. Experiences may fade, but the way this team made me feel will last forever.

Hotel staffs are so nice, and room condition, location, view all were so lovely. I definitely will come again. Thank you Hilton Vienna!

There is nothing much to say about the environment. It is a small hotel. The restaurant on the roof is very good. Breakfast is ala cart. There is no swimming pool. The cleaning is average. The most important thing is that the doorman is a bit racist. Every time I enter the door, I can hear him speaking Chinese. I don't know what he is mumbling. It's a bit annoying. It feels a bit not worth it, but overall it is still high-end

The room is relatively small. After unfolding a 26-inch suitcase, it seems very crowded. The layout of the bathroom bathtub, toilet and washbasin is also very crowded. There is no floor drain on the bathroom floor. When showering, water will splash out and form water accumulation. The floor will be slippery. Pay attention to safety. The hotel does not have disposable toiletries such as toothbrushes, toothpaste, and combs, but shower gel and shampoo are easy to use. The hotel has a parking lot, 35 euros/24 hours. The hotel has a sense of age and a very good location. It is next to the old town of Vienna. There is a park downstairs. It is very friendly to friends who like city walks; across the road is the U4 subway line, which can go directly to Schönbrunn Palace. The convenience of commuting can add a lot of points to the journey.

Wonderful stay at this lovely property, well situated in the heart of Vienna. Impeccable service, spotless room, wonderful breakfast! Returning back to this property a numerous times!

It’s good hotel but definitely not 5 stars Good style and furniture. But we asked for a kettle and we’ve got it without cups and tea No hair conditioner. Be ready that your shower is almost in your room And gym is tiny and not good equipped