4-Star Hotels in Vienna

The panoramic room was truly excellent, offering expansive views and a well-thought-out layout. The hotel's location is superb, nestled between parks and just a stone's throw from the Belvedere Palace. The service was also good. The only minor downsides were that the room wasn't very soundproof, leading to some noise, and it felt a bit chilly in winter.

I've stayed at this hotel many times, but this visit wasn't smooth. I arrived at 11:30 PM, and even though there were only two people ahead of me, it took almost an hour to check in. The check-in process was incredibly cumbersome and inefficient. After finally getting to my room, I found there was no electricity. The front desk said the hotel was full, which led to another wait. I finally got a new room and settled in by 1:30 AM. This whole ordeal significantly lowered my opinion of the place. The location and value for money are what I value most about this hotel, but the front desk service and efficiency definitely need improvement. Also, I noticed that the kitchenette used to be well-stocked with cookware and utensils like pots and bowls, but now there are very few. If you want more, you have to pay 25 Euros to rent additional kitchenware.

The location seems a bit out of the way, but luckily, I'm used to long commutes in China. You need to take the light rail and then the subway to get downtown. The hotel service is decent; they lend universal adapters for free. The only catch is that you have to pay extra for a Danube River view from any room! European hotel rooms are all about the same size. There's a shopping mall downstairs, which is convenient for quick meals. Plus, there's a DM supermarket where you can buy daily necessities!

The hotel's location is excellent! There's a bridge nearby that leads directly to the city center, and it's about a 15-minute walk to the Black Death Tower, making it very convenient for getting around. The service and facilities are genuinely great. Check-in was fast and smooth, and the staff were very polite, making me feel comfortable from the moment I arrived. The facilities are quite comprehensive; there's a steamer for ironing clothes, and the room has a fridge stocked with still water, sparkling water, and other drinks, which are replenished during room cleaning – a thoughtful touch. Slippers are also provided, and the bathroom amenities are well-stocked. The room size is just right. There's enough space to open a suitcase and still have room to sit and relax without feeling cramped. A nice bonus is the JBL alarm clock in the room, which can connect via Bluetooth to play music. It's perfect for listening to music when waking up in the morning or unwinding at night.

Hotel Location: The hotel is situated on a side street off the main pedestrian thoroughfare in Vienna's city center, right in the small square with the fountain (as pictured). It's within walking distance of many attractions, for example, St. Stephen's Cathedral is only about a five-minute walk away. There are also plenty of restaurants nearby, and the metro station isn't far from the hotel. Hotel Room: The room was incredibly spacious and expansive. We arrived at the hotel early, and the front desk was very accommodating, allowing us to check in right away after confirming that a room was available.

This was my second time in Vienna in a month and a half. Knowing how convenient this hotel is and how much I enjoyed their breakfast from my first stay, I looked at almost no other hotel but booked to stay here. Because I didn't get enough of Vienna on the first visit, this time I stayed for the whole week. My room was facing the courtyard, offering beautiful views of the surroundings and no noise from the traffic (my previous room had a city view). Breakfast was as good as before. To my surprise, the Sri Lankan lady recognized me! That was a good feeling, knowing that someone remembered you. My check-in was done by Ayra (if I got her name right). She was lovely; I felt really welcomed by her, not only during check-in but at other times too. When she saw me, she greeted me and asked about my day. Out of the six nights' stay, I didn't get to dine in for breakfast on two mornings as I left early at 6 am to take a trip to Hallstatt and to Bratislava on another day. The staff were kind enough to suggest a takeaway breakfast set for me, which they provided on both days! The only thing I wished could have been better on this trip was how my room was made up while I was away. On two separate occasions, the bed didn't look like it was made up but rather just by folding the blanket and placing the pillows together. The bathroom too didn't feel like it was cleaned but just by replacing the towels. Nonetheless, I still like this hotel because of the comfort, the breakfast, and of course, the location, which is of utmost importance to me when I travel. It's barely a 5-minute walk to some of the most important places - Wien Hbf, Belvedere, U-Bahn line, and many more!

The listing said there was a bathtub, but my room didn't have one. The room photos also showed rooms with only a shower, so it might be that rooms are assigned randomly. If you really want a bathtub, it's probably a good idea to note it in the special requests section. The room itself was clean and comfortable, and it had a fridge. There are also lots of supermarkets nearby, which was a plus.

Receptionist was amazing and was able to check me in early after an overnight train. She also gave recommendations on what to do and where to eat etc which was very helpful, as I probably wouldn’t have asked and would have been stuck for food ideas. Very kind team working there, room was lovely. Only downside was it was a bit of a trek to the city centre, but it was just round the corner from the tram line. Area felt very safe.

The hotel is very centrally located in Vienna. The atmosphere and the staff are perfect. I would especially like to mention these very nice and friendly employees: Mrs. Viktoria Mr. Fabian Mr. Alexej Mr. Leon Mr. Tobi. Thank you very much and we'll be back next time! Best wishes from Leipzig Alexander Beresan

Good design concept, with very well located apart next to the metro and trams, also with walking distance to HBF. Superclean! Good staff for cooking. The big inconvenience has been that there is only one auto check-in machine and it didn't work at 14:00 when everyone was there to try to allocate. The on-line check-in works but doesn't provides any QR thoufh their text claims so (all the ten persons there had the same situation). And the rooms were finally available at 14:20, only then the machine started to delivee keys. I will be back and hope this swlf-service peoblem no longwr exists.