4-Star Hotels in Vienna

Facilities: The room has air conditioning and a mini-fridge. Although there's no complimentary bottled water in the room, free drinking water is available in the hotel lobby. The room itself is very spacious and comfortable. The breakfast included omelets, which I was very happy with. Cleanliness: Housekeeping cleaned daily and replenished toiletries. Environment: It's close to the Renweg subway station, with the S7 line going directly to the airport. Trams 71 and 0 also go to the city center, making it quite convenient. Service: This hotel seems to host a lot of Chinese tour groups. During my stay, there were often student performance groups checking in, and I even saw flight crews from Air China and China Eastern. The front desk service was quite good.

The location seems a bit out of the way, but luckily, I'm used to long commutes in China. You need to take the light rail and then the subway to get downtown. The hotel service is decent; they lend universal adapters for free. The only catch is that you have to pay extra for a Danube River view from any room! European hotel rooms are all about the same size. There's a shopping mall downstairs, which is convenient for quick meals. Plus, there's a DM supermarket where you can buy daily necessities!

I've stayed at this hotel many times, but this visit wasn't smooth. I arrived at 11:30 PM, and even though there were only two people ahead of me, it took almost an hour to check in. The check-in process was incredibly cumbersome and inefficient. After finally getting to my room, I found there was no electricity. The front desk said the hotel was full, which led to another wait. I finally got a new room and settled in by 1:30 AM. This whole ordeal significantly lowered my opinion of the place. The location and value for money are what I value most about this hotel, but the front desk service and efficiency definitely need improvement. Also, I noticed that the kitchenette used to be well-stocked with cookware and utensils like pots and bowls, but now there are very few. If you want more, you have to pay 25 Euros to rent additional kitchenware.

The hotel's location is excellent! There's a bridge nearby that leads directly to the city center, and it's about a 15-minute walk to the Black Death Tower, making it very convenient for getting around. The service and facilities are genuinely great. Check-in was fast and smooth, and the staff were very polite, making me feel comfortable from the moment I arrived. The facilities are quite comprehensive; there's a steamer for ironing clothes, and the room has a fridge stocked with still water, sparkling water, and other drinks, which are replenished during room cleaning – a thoughtful touch. Slippers are also provided, and the bathroom amenities are well-stocked. The room size is just right. There's enough space to open a suitcase and still have room to sit and relax without feeling cramped. A nice bonus is the JBL alarm clock in the room, which can connect via Bluetooth to play music. It's perfect for listening to music when waking up in the morning or unwinding at night.

★Overall Rating If I visit Vienna again, I would definitely stay at this hotel. I was truly impressed by both its excellent location and the outstanding service provided by the staff. ★Location The hotel is about a 5-minute walk from Stephansplatz, where many of Vienna’s major attractions are located. From the hotel, you can easily walk to famous sights such as St. Stephen’s Cathedral, St. Peter’s Church, the Vienna State Opera, and Hofburg Palace. In my opinion, it would be difficult to find a hotel with a better location than this. ★Room The room was very clean and well maintained. From my window, I had a view of the Donner Fountain, which was a lovely bonus. One minor issue was that the shower area could not be completely closed, so water often splashed onto the floor around the toilet and sink. In addition, the shampoo and hand soap dispensers were quite difficult to press, so you may prefer to bring your own toiletries. I’m not sure whether they came in through the open window, but I noticed around eight small insects in the room during my stay. ★Service The reception staff were extremely friendly and welcoming. Although I arrived about three hours before the official check-in time, they kindly allowed me to check in early and rest in my room. They also patiently explained how to get from the train station to the airport. One of the Asian housekeeping staff members greeted me warmly with a smile whenever we passed each other in the hallway. When I found insects in my room, a housekeeping staff member came to assist me. She kindly said, “If you have any problems, please don’t hesitate to call us anytime.” Her response was thoughtful and greatly appreciated. The hotel also provided complimentary treats in the room, including Manner wafers, Coca-Cola, and apple juice, which was a nice touch.

Lovely, quirky hotel in an excellent location. It's an easy walk into central Vienna, and sites like the Parliament, Rathaus and Leopold Museum are practically on the doorstep. Transport links around Vienna are excellent, with the U2 station almost within shouting distance. Staff speak excellent English, and are friendly and helpful. Comfortable, if smallish room, and well sound insulated. Only fault is the erratic WiFi. It often dropped, making streaming a frustrating experience. The onsite restaurant makes decent pizza at a good price - a decent option if you don't fancy going out.

The listing said there was a bathtub, but my room didn't have one. The room photos also showed rooms with only a shower, so it might be that rooms are assigned randomly. If you really want a bathtub, it's probably a good idea to note it in the special requests section. The room itself was clean and comfortable, and it had a fridge. There are also lots of supermarkets nearby, which was a plus.

Cleaning was not very good. During our stay the room wasn’t cleaned properly and cleaning staff took a personal item from the room. Asked the receptionist twice, but I didn’t get my item back. Except for issue above I was satisfied.

The hotel is very centrally located in Vienna. The atmosphere and the staff are perfect. I would especially like to mention these very nice and friendly employees: Mrs. Viktoria Mr. Fabian Mr. Alexej Mr. Leon Mr. Tobi. Thank you very much and we'll be back next time! Best wishes from Leipzig Alexander Beresan

Good design concept, with very well located apart next to the metro and trams, also with walking distance to HBF. Superclean! Good staff for cooking. The big inconvenience has been that there is only one auto check-in machine and it didn't work at 14:00 when everyone was there to try to allocate. The on-line check-in works but doesn't provides any QR thoufh their text claims so (all the ten persons there had the same situation). And the rooms were finally available at 14:20, only then the machine started to delivee keys. I will be back and hope this swlf-service peoblem no longwr exists.