5-Star Hotels in Kunming

This trip was a last-minute decision. I booked the hotel after 1 AM and was pleasantly surprised after landing and checking in. As someone who pays close attention to hotel details, especially since Kunming is always just a layover during my trips to Yunnan, I have to say Papman is truly amazing. First, the service: I received a fresh flower basket upon check-in, and the hotel butler was incredibly attentive, responding promptly to all my requests. They even sent a freshly made cake for our wedding anniversary, which was delicious and high-quality. Second, the room amenities: The vanity had a full box of soft facial tissues, makeup remover wipes, mouthwash, and laundry detergent. There was a Dyson hairdryer, and the shower had a dry/wet separation with push-button controls. Third, the hotel's decor: Every step revealed a beautiful view, and there were multiple tea rooms available for guests to use for free. The rooftop on the third floor offered spectacular photo opportunities. Walking around the hotel at night, I was delighted to see the shadow of a deer cast by the镂空灯 (镂空灯 - 'cut-out' or 'pierced' lamps). Fourth, the food: We received complimentary afternoon tea with tasty desserts, and the late-night snack selection was extensive, including rice noodles, fried potatoes, 'bao jiang' tofu, and grilled skewers. The salted peanuts, especially the Yunnan 'xiaohua' black peanuts, were excellent; I immediately asked if I could buy a can to take home. All in all, I'll definitely choose this place again on my next visit to Kunming!

The overall experience was incredibly comfortable. Mila, the staff member, was warm, polite, and responsive. The environment was clean and tidy, with great attention to detail, and all amenities were well-equipped. I had an excellent experience throughout, offering great value for money. I'll recommend it to my friends and will definitely come back again.

Our stay at InterContinental Kunming was fantastic! We booked a premium twin room and were pleasantly surprised with a complimentary upgrade to a balcony room, which was incredibly thoughtful, especially since my partner smokes. The room was quiet and private, and the location was very convenient for getting around. The hotel grounds are lush with greenery, creating a beautiful and secluded atmosphere. We had dinner at Xiang Dao Xuan Chinese Restaurant both nights, enjoying a 15% discount as hotel guests. The food quality was truly impressive; honestly, to find such excellent cuisine within a resort setting, I have to commend my own choice of hotel! The breakfast spread was incredibly rich, more than we could ever eat, and included fresh lettuce and purple cabbage grown right at the hotel. Their signature 'xiaoguo mixian' (small pot rice noodles) and 'er si' (rice cakes) tasted just as good as those from local eateries. If you're coming to Kunming, InterContinental is definitely the place to choose!

I stayed for three consecutive nights and was very satisfied with both the hotel's environment and service. The front desk staff, lobby attendants, and doormen all demonstrated excellent service awareness. In particular, customer service representative Annie called me before my arrival to confirm my estimated arrival time and any specific needs for my stay. As I was traveling with a child, I shared some requests with her. Upon checking in, I was delighted to find that the room was prepared with everything a child might need, including toiletries, slippers, dental kits, and bathrobes. They even complimentary children's breakfast. I want to express my sincere appreciation and gratitude for this. If I visit Kunming again, this will definitely be my top choice!

I stayed at this hotel for 5 nights. I was quite hesitant before choosing it, especially after reading about the negative elevator incident, which made me really worry about safety. So, every time I took the elevator during my stay, I was on edge. The main reason I decided to stay was for the hot springs and swimming pool, as it's been raining a lot in Kunming recently, and I figured we'd just enjoy the hotel. Honestly, I wasn't particularly impressed with the service, and the facilities are quite old, very old. If it weren't for the constant rain and traveling with a child, I probably wouldn't have chosen this hotel. Especially after visiting Fuxian Lake, the comparison really highlighted its shortcomings.

Overall, the hotel was great – a true all-in-one spot for dining, entertainment, and relaxation. It’s perfect for spending a few days unwinding. The facilities like the pool and gym were excellent. Everything you need is right here! Plus, the three meals a day offered by the hotel were quite tasty. On a different note, I needed to arrange dinner for my family and called twice in advance to book a restaurant. The front desk said the F&B department would contact me, but they never did, even after I checked out… a bit frustrating. When I checked in, the front desk told me our standard room was on the first floor. I acknowledged it, and then they repeated it, “first floor, okay?” I didn't quite understand why they emphasized it twice. It wasn’t until I got to the room that I realized the cafe’s outdoor terrace offers a direct view into the room. (The front desk could have just said that directly instead of being so vague; how would I know, being a first-time guest?) Three areas for improvement: 1. The non-slip mat in the shower was very dirty. 2. The coordination among the F&B staff needs to be better. 3. The front desk should be more direct. Repeating that the standard room was on the first floor in such a roundabout way completely confused me as a first-time visitor about what they were trying to convey!

The hotel boasts an excellent location, right by Cuihu Lake. There's a popular bakery nearby with delicious bread, and their crispy buns are incredibly fragrant. While the hotel visibly shows its age, the room was reasonably clean. I understand it's an older property, but I'd really suggest upgrading the showerhead in the bathroom. The water pressure was so strong it hurt to shower, and the faucet splashed everywhere when turned on. Breakfast felt chaotic, perhaps because it was a busy time. It was far from a 5-star hotel experience; more like eating at a fast-food joint. There were no utensils at the tables, just a paper placemat. I had to wander around looking for chopsticks. Some of the food was cold, which didn't match the hotel's caliber. They were still using a paper list to manage things, which led to a mix-up and I even witnessed an argument. It's definitely time to implement an electronic system.

It's rare to find a hotel that truly feels like a home away from home, but Bolian Hot Spring Resort certainly does! First, let's talk about the service. We stayed during the off-season, so there weren't many staff around, but you could still feel the warmth and professionalism from everyone, from our butler Dashi to the restaurant, hot springs, and front desk staff. The front desk staff even multi-tasked, making us tea and driving us to our room. Their professional training was evident throughout our stay. Even though the hotel has been open for twenty years, it doesn't feel old or dated at all. Every corner of the hotel is picturesque, and the hot springs are fantastic. The courtyard in our room was breathtakingly beautiful. To our pleasant surprise, the restaurant's food was delicious, with excellent Yunnan cuisine. We will definitely be back again. The hotel also provided complimentary executive car airport transfers and vouchers that could be used for dining or spa services at the hotel, which was a very nice touch.

This hotel was the best one during our entire Yunnan trip. The room wasn't huge, but it was very well-designed and matched the price perfectly. One thing that was really important for me as a mom was that there was no carpet in the room. The staff were incredibly enthusiastic and responsible; you could tell they operate with high standards. The lifeguard was constantly patrolling around the pool, and the front desk staff were also very attentive. The gym's front desk person was responsible and proactive. After my 8-year-old son went for a swim, he went to the men's changing room by himself to shower. When I went to the front desk to ask, I realized the exit for the men's changing room wasn't in the direction we entered the pool area. I was a bit worried, and a staff member immediately went to find my son for me. When they saw me fumbling to help my son change, they quickly took his swimsuit to spin-dry it and pack it up for us. When we were leaving, the concierge, who was quite far away, actually jogged over to help us with our luggage.

Beautiful hotel. Bed was comfortable with full pillow selection! Bathroom had separate shower and bath tub. It is connected to a mall and easy walk to alot of wonderful food and shopping which was helpful when it was raining. We truly appreciated the desk staff. My husband had left an item on the train. They contacted the station on our behalf and helped to find it and arrange for us to pick it up. This was only a connection to our next destination but it was a welcomed stop. Definitely explore! We found the most wonderful bakery by walking aimlessly while enjoying the city views.