3-Star Hotels in Baghdad Governorate, Iraq

The hotel is brand new, with beautifully finished, spacious rooms. The lobby is also tastefully designed, with comfortable sofas that create a welcoming atmosphere. Unfortunately, the service and management do not yet match the quality of the physical facilities. The health club is unmanned, with the spa and sauna seemingly left to their own devices. Guests have to ask the receptionist to call a staff member to provide towels and turn on the facilities. There is also no bench or seating area where guests can relax after using the sauna. The rooftop restaurant is ideally located and nicely maintained, offering a setting that could be excellent for both breakfast and dining. Sadly, however, the quality of the food was disappointing. There was also an issue at checkout. Although I had already paid for my entire stay through Trip.com, the receptionist asked me to pay again. Fortunately, the matter was resolved satisfactorily after a phone call with a more senior member of staff. Overall, this could be an excellent hotel. The building, rooms, lobby and facilities have considerable potential, but the hotel needs much more professional and attentive management to bring the overall experience up to the standard its impressive physical facilities deserve.

The buffet provided by the hotel is great, it is worth recommending! However, I took a walk after dinner on the 26th, and was robbed of all my cash in US dollars at 7 o'clock 50 meters west of the hotel. The robbers were four people in a car, claiming to be police and showing police badges (I didn't know them), claiming to check weapons and guns, and asked for my ID and wallet. Fortunately, they only took my ID in US dollars and left it. They probably targeted tourists in this area. Chinese tourists may also be attractive to robbers. I should not be the first and will not be the last. I write this to remind everyone, try not to go out at night. The environment outside the hotel has nothing to do with the hotel, but the hotel should kindly remind you not to go out after dark, and the hotel's safe cannot be used, otherwise the loss may not be all the cash.

Great rooms, very friendly and helpful staff, and good central location and price!

The palm residence is respectfull, honest and get what you expect. Comfortable,clean, good size apartment.