3-Star Hotels in Penang, Malaysia

First time staying here and I really like this hotel. Everything feels clean, new and modern. I especially love the little details, like the cups they use and the lighting in the room. The bathroom mirror light turns on automatically when you walk in, which is really convenient. They also provide complimentary coffee and some snacks outside. Overall, a very comfortable and pleasant stay. 😊 You can really tell that they put thought into the little details, which made the stay even more enjoyable.

The place is very nice, and the service is excellent. It's affordable for seniors, middle-aged adults, and children alike, and the air quality is great. There's also a morning market (pasar). Located near the Kek Lok Si Temple in Air Itam, it's a good choice.

The room was really unique and interesting, an experience I'd never had before. The location is excellent too; you can walk to all the nearby photo-op spots, and the closest restaurants are all delicious. Walking to Clan Jetties is also no problem. The free bus stop is just across the street, which is super convenient. I highly recommend staying here for both the ambiance and location. The Indian staff members at the hotel were all very friendly and would greet us proactively. We arrived at the hotel around 12 PM, right after our flight. One of the staff members said we could check-in early at 1:30 PM, so we left our luggage at the front desk and went out for lunch, thinking we could come back, change, and head out for some sightseeing and photos. However, when we returned at the appointed time, a different female staff member told us we couldn't check in until 2:30 PM. I simply mentioned that I was previously told we could check in at 1:30 PM, and she immediately became upset, telling me not to pressure or rush her. To accommodate her mood, my family of three quietly sat with her in the lobby for half an hour. After that, she simply announced that it was time to check in, without having received any calls or anything – it was just the scheduled time. All the other staff members at this hotel were very enthusiastic, but she was always unhappy and gave us a cold shoulder whenever we saw her. I hope she can find some happiness. I understand that the official check-in time is 3 PM. I was just trying to discuss an earlier check-in. If I had been told from the start that early check-in wasn't possible, I would have taken a taxi to a more distant area to explore and returned later. Travel time is limited, and I want to plan my trips more efficiently, not waste time waiting in a hotel lobby to check in. I'm not here to accompany her at work, and I hope she can be more professional and consider the needs of travelers. I really hope other guests staying here don't encounter her; everything else was perfect.

The hotel is within walking distance of the main attractions. There are plenty of shops with groceries and souvenirs nearby to suit all tastes. The room has everything necessary (TV, refrigerator, kettle, hairdryer, Wi-Fi, bottled water). The food is monotonous, and there aren't many dishes, but you won't go hungry. The room is quite small, there's no wardrobe, only a couple of hangers on a rack, and virtually no storage space, which is very inconvenient. The room needs a cosmetic renovation. The ceiling in the shower is low, so if you're taller than average, showering will be uncomfortable. The staff is friendly. It's fine for a couple of days.

The room had a lovely layout. The adjustable bed lamps (see attached photo) were cool. It was a wonderful interior design touch. I could work on my PC while lying on the bed. There was a socket near the side table for charging a phone or laptop. Also, the textured bathroom tiles provided a good grip and slip resistance. Now, I understand why a foreign reviewer wrote about how his company kept choosing this hotel for his business trips. I had a productive, enjoyable, and peaceful stay here for three nights. It was worth my hard-earned money.

The front desk staff were very welcoming, and the housekeeping team was friendly and attentive, providing just the right amount of amenities when needed. The room was comfortable, clean, and meticulously maintained. The location is excellent with very convenient transportation.

My second time in this hotel and never disappoints. Room is extra large, quiet and comfortable. Hotel is somewhat a 90's time tunnel but still evergreen , well maintained. Onsite car park is not free and quite costly, had to park somewhere nearby and walk towards it. Few eateries located opposite the hotel, more can be found further away but not within short walking distance.

The picture in online is quite nice, but the actual staying is quite shocking 😅 When we first enter the lobby, we are impressed, cos for an old shop lot, the lobby is giving a good impression with it's bright lighting and cleanliness. Then we faced several difficulties that we need to highlight for all visitors who wish to book this hotel (for the owner also, I hope you see my review and make some improvement that will definitely increase your customers and rebooking) 1. We changed room for three times. The [first room No. 29] is with a big hole/maintenance door in bathroom ceiling that exposed all the electrical wire which may caused danger to life. Some more got a line of ants all around the room ceiling and floor. The [second room No. 32] is quite nice, bright and comfortable but the water heater is not working with no hot water and the water pressure is so small. Then finally we changed to a good one. 2. The price we paid is for room with window, but I rather don't want cos it doesn't play any purpose except as a decoration, at the same time without curtain! (All the rooms we changed are without curtains) So anyone can look into our room when we have the lights on 😅 3. Super helpful front desk. The owner should reward the Sabahan lady who helps us to change room. She walks up and down to get us a comfortable room. We really appreciate it a lot 🙏🏻🥰 If not, I'll leave a really really bad review here cos we are really tire with all the hassles 😒 4. For those who like to stay upstairs (first/second floor), there's no lift, so you will need to climb stairs. Bringing elderly or OKU, can only stay at ground floor. 5. All the rooms we been to has a common issue -- it's not basic clean 😅 The toilet has urine stain, the bedsheet has 2-3 hairs on it, and the table and teacup are definitely not for use one (I don't dare to use 🤣) 6. The last room we stay has flies and we smashed them onto wall cos we're too tire to wait and change a new room aldy. At least we finally get a room with hot bath water. 7. Soundproof is not good. In the room, we can hear the sound of people talking and passing the hall, and the car honking. For us is ok, cos we are deep sleeper, but for those who are sensitive, I don't think you will get a good sleep here 🤣 Overall, the good things of this hotel: 1. It's budget, so ok lah 2. The front desk is helpful and responsive 3. The overall amenities still ok (available: free filter water, TV with wifi, mirror in bathroom, water heater; NOT available: no toilet tissue, no hangers but it has hanging rack) So conclusion is, if you're just need a place to bath and sleep, then may consider here. In my opinion, it will not be a good place for 'enjoy hotel time'. So it makes sense for the price paid. Thank you for attending to us.

Stayed here for 1 night to visit the Georgetown Festival 2026. Hotel is right smack in the centre of Georgetown, opposite the famous Toh Soon Cafe (which is on the same row as Joja Bagels). The Michelin recommended peranakan cuisine Auntie Gaik Lean's is just around the corner. Peranakan Mansion is just a few metres away from Auntie Gaik Lean's. This is really the foodie's choice of location. Room is spacious, basic, clean and quiet despite being located on the first floor. Suspect they had spent a lot in noise insulated. Bottled water and tea making facility are provided in room. A large water dispenser is placed at the ground floor, which is very thoughtful considering the hot and humid weather in Penang. Recommended for those who would like to do walking tour around Georgetown.

Raia Hotel Penang is an older property, and it shows in the room maintenance. During my stay, the curtains couldn't properly darken the room, letting in too much light. On top of that, there was loud operational noise early in the morning from the kitchen hood starting up. It made getting a good night’s rest very difficult. Needs improvement in room soundproofing and blackout curtains.