At first, I was quite shocked by the room I was given because it had not been cleaned yet. The room was dirty and the bed linens hadn’t been changed. I immediately informed the staff about the situation.
After I told them, the staff explained that the room was actually not supposed to be given out due to an air-conditioning issue, and that was why it hadn’t been prepared. They then moved me to another room.
Overall, the replacement room was clean, comfortable and in good condition. The staff were very responsive and cooperative in solving the issue. Although the stay started off poorly, the staff’s quick action helped improve the overall experience.
With the economic price of the hostel, it gets everything including shower (not too hot water), room with air cond. (not very spacious) and a simple free breakfast (only toast with jam/butter & watermelon). Good for backpackers and sth need to know in advance: no shoes allow walking up the stairs to rooms (no lift). Hopefully the cold water section of their water fountain will be fixed, so people can have free cool drinking water without buying bottles.
The staffs were nice and got recommended to try mee sotong😄
Excellent location! It's right next to Komtar bus station, and many city attractions are within walking distance, along with plenty of places offering good food. The room was clean, and the staff were friendly. They provide liquid soap and shampoo, a kettle, and cups. There's an ironing board and iron in the hallway. Every day, they replenish tea, coffee, sugar, and water. There's a 50 RM deposit per room, which is returned upon check-out. The beds are comfortable. The room is small but cozy. I would happily return again. Recommended!
It was a breeze to book the hotel. Details were provided promptly to register yourself before they provide the passcodes to enter.
Note that there is no staffs in the hotel. All communications are strictly via WhatsApp and email. Helped a Chinese national to contact the staffs as she has no WhatsApp account. So for foreigners, please note to get the registration done earlier to avoid not able to enter into hotel.
Capsule is quite clean but has a bit of smell. Toilet is ok too. All in all, you get what you pay for.
I stayed at this hotel for just one night, and it exceeded my expectations in several ways. One standout feature is the flexibility to extend your stay by paying a small additional fee—perfect for spontaneous plans or when you just need a few extra hours to unwind.
The pricing is very affordable, making it a great value for budget-conscious travelers. The staff were exceptionally friendly and welcoming, which added a warm touch to the overall experience.
Location-wise, it’s hard to beat. Situated directly in front of a mall, the hotel offers high accessibility to shopping, dining, and entertainment options—all just steps away. Whether you're here for business or leisure, the convenience is unbeatable.
Highly recommended for anyone looking for a short, comfortable, and flexible stay in a prime location.
Hanushini suthasan kamran
I booked this hotel for friends, and they really enjoyed their stay. The rooms were clean and comfortable, and the staff was very kind and helpful. Everything went smoothly with the check-in, and the location was convenient. I'm happy with the choice and would book it again
Room is pretty basic. In an old building.
Sound proof not so great.
Ok for a quick 1 night stay. But I won’t stay longer.
Good that they have parking available in front of the hotel.
The hotel's location is excellent, and the front desk staff were very friendly and helpful. I especially appreciate that they still provide toothbrushes, which many hotels no longer do. Even though I didn't use it this time, it's a thoughtful touch that makes you feel well taken care of. There was a slight odor when I first entered the room, but after I informed housekeeping, they came to resolve it very quickly and efficiently. Overall, it was a great experience, and I would definitely recommend this hotel!
Cool and automated space , I don’t know if it’s me or the door . But I always had trouble with the passcode of front door .
Suggestion rather than a complaint . It’s ok if you don’t have a receptionist but atleast give a WhatsApp number that people can chat with for queries or info or requests
Great
144 reviews
9.2/10
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6.3/10
MMuhammad_Ali_HashemiCertainly! Below is a **detailed, balanced, and constructive review template** for **Hangoutspacez Queensbay** (or a similar budget/co-living space in Penang). Since this isn’t a widely documented property, I’ll structure it generically so you can adapt it based on your actual experience.
---
### **Hangoutspacez Queensbay – Honest Review**
**Location: ★★★★☆** (4/5)
- **Pros:** Close to Queensbay Mall (5–10 min walk), easy access to restaurants, supermarkets, and public transport. Convenient for business travelers (Bayan Lepas tech zone) or tourists exploring Penang’s south.
- **Cons:** Not in the heart of tourist spots like George Town (requires Grab/taxi).
**Cleanliness: ★★★☆☆** (3.5/5)
- **Pros:** Daily cleaning for common areas; linens provided are fresh.
- **Cons:** Occasional maintenance issues (e.g., slow drain in showers, worn-out furniture). Budget vibe—don’t expect luxury.
**Facilities: ★★★☆☆** (3/5)
- **Pros:** Free WiFi (decent speed), communal kitchen, and lounge area. Good for solo travelers or digital nomads.
- **Cons:** No gym/pool; shared bathrooms can get crowded during peak hours.
**Staff & Service: ★★★★☆** (4/5)
- Friendly and helpful for local tips, but limited 24/7 front desk support.
**Value for Money: ★★★★☆** (4/5)
- Affordable for Penang (around RM50–100/night for dorms). Ideal for short stays, but may lack long-term comforts.
**Room for Improvement:**
1. **Better Soundproofing** – Noise from common areas can be heard in private rooms.
2. **More Power Outlets** – Limited charging points in dorms.
3. **Clearer House Rules** – E.g., quiet hours or kitchen cleanup policies.
**Verdict:**
A **no-frills, social budget stay** best suited for backpackers, solo travelers, or those attending nearby events. Manage expectations—it’s functional but not luxurious.
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### **How to Use This Review Constructively:**
- **If You’re a Traveler:** Compare with alternatives (e.g., Tune Hotel, capsule hostels). Prioritize location vs. price.
- **If You’re the Property Owner:** Address cleanliness/maintenance, add clear signage for rules and maybe create any accessible lockers available to utilize the space in the efficient manner.
KKrisma Magdalena AdiI booked the balcony room for 2 night
The first night I got the balcony room but it was so small.
But gratefully I can change for the second day.
So next time u book a balcony room, make sure to book room no. 205
Bigger and the bathroom has a huge door to the balcony as well.
The location is soooooo convenient. Bus no. 101 and 102 literally stop next to the hotel.
The other bus line is just a 5 minute walk.
Many street food nearby
VVivian NoraI mean what could possibly ask for a lot with this price but the location is convenient after all.The room is small & the toilet is just mobile toilet and the hair dryer was broken when we stayed there but they came & replace it with a new one in the morning.Check in is easy just with passcode but it’s hard to contact to property on time actually.The bed was not too soft but it’s okay for travelers.Overall Clearly needs renovation since the room is dusty & hallway is quite smell.
GGuest UserFor travellers who travel by train, the location is excellent, walkable to the train station. Why walk when you can get a grab car easily? To walk off all the rich food we eat!
The hotel is also within walking distance to the ferry terminal (Penang Sentral). So if you arrive via ferry from Georgetown, no problem! I walked to the ferry terminal to take a ferry to Georgetown!
Adding to the convenience, there is a supermarket and self service laundromat near the hotel.
The hotel has a lift, which is convenient, if you are assigned a higher floor. No need to carry yourself and your luggage to your room. But no chance to work off the extra calories. I'm not complaining, though
Reception is 24 hours. I had to leave very early as I had an early train to catch, but was able to collect back the RM50 deposit. Oh yes, RM2 was collected during check in. Trip.com had informed me at the time of booking, so this is not a surprise to me
The room that was assigned to me is spacious. The bathroom is well laid out. Shower on one side, WC on another side and sink in the middle. Shower gel was provided. Shampoo was not provided. It might be because the gadget for the shampoo container was broken.
I booked a windowless room. But because it was spacious, I did not miss not having a window. I paid a higher price for my room, I don't know why my receipt showed a much lower price.
In summary, I would stay in this hotel again if I go again to Butterworth
Pictures
1: Aircon lobby - such a welcomed relief when coming in from the hot and humid weather
2. The hotel's room rated
3. My room rate, which is different from what I had paid in advance to trip.com
4. Door to the bathroom
5. Above the WC, racks for drying wet stuff, very hardy
7.The missing shampoo container
6.The ceiling of the lift - pretty and classy
8. Don't lose your receipt. You need it to claim back your deposit
9. The supermarket nearby
10. The laundromat
TTravel King of the KingThe location is superb close to Penang international airport, it's convenient for those who plan to stay one night for the next morning early flight. The hotel has a lift, but the tooth brush and tooth paste is not provided , please bring your own prior to arrivals.
The durian store opposite the hotel (outside of Giant bayan baru) is bad, please don't be cheated by them, , they won't change it for you although it was wet with water inside, bad taste and it's hard like stone. Furthermore, the price is expensive compared to market prices.
GGuest UserThis was a temporary stopover near the airport. The environment was, to put it mildly, not great. The shower and toilet weren't separated, and as it's a Muslim household, you can't wear shoes inside, which made using the bathroom quite a hassle. Another issue was the significant noise from the road. However, it was cheap and close to the airport, and the host was very welcoming.
AAlfredo KA nice capsule bed. i had a quiet night and very pleasant stay here for the 3D2N.
The Location, cleanliness, and service are all excellent. Another thing is that we were able to enjoy and experience the breathtaking New Year's countdown fireworks from the historic skyline of Georgetown City at the hotel's common area terrace. See the photo taken during that time below.
First of all, the hotel itself is absolutely beautiful.
The Malaysian Chinese lady owner was incredibly kind and always willing to help, which made my stay feel even more welcoming and personal.
As soon as you step outside the hotel, many major tourist attractions are within walking distance, so the location is very convenient.
Aside from that, the room was very clean, cozy, and charming, perfectly capturing the old Penang vibe.
Overall, it’s a simple, compact, and lovely hotel that I truly enjoyed and would happily recommend.
Overall, the experience at the hotel was really fun, there are many good features about it, such as the location, and the facilities.
And the price is affordable too. Thanks for a wonderful time. Housekeeping change towel every day.
Is a Great location, lots of restaurants, great staff, the bathroom is downstairs but it's OK. I would definitely recommend it
Basic but all you need for a short stay! Great wifi and aircon, and such a convenient location.
GGuest UserThe accommodation is in the heart of the tourist area, with staff available 24/7. Downstairs there are restrooms, a vending machine, and a microwave. The rooms are quite soundproofed, and the beds are very comfortable. The room was clean, but the glasses had signs of use, some with lipstick marks. The water was bottled, so I wasn't entirely confident drinking it. Overall, I liked it. Booking a room for four people made the price very cheap when shared.
NNur AmierahHanushini suthasan kamran
I booked this hotel for friends, and they really enjoyed their stay. The rooms were clean and comfortable, and the staff was very kind and helpful. Everything went smoothly with the check-in, and the location was convenient. I'm happy with the choice and would book it again
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