The facilities are quite basic, and check-in isn't until after 3 PM. Cleanliness was also an issue, with hair found on the bed and the pillowcases yellowed and stained.
However, if you can overlook these drawbacks, it serves as a decent option for a short layover. It's right by the airport, only a 2-minute drive away, and offers a free airport drop-off service. You could even walk there with your luggage in about 5 minutes.
Servis yang memuaskan. Tempat yang sesuai untuk business traveller menginap bagi urusan 2 hari satu malam.
Tempat yang berdekatan dengan kedai-kedai makam kampung yang lazat.
room okay,clean..toilet very spacious..tv has astro njoi..room equipped with aircon&fan..iron/cold water@hot all outside the room..pantry&table for eating also.. There are many chairs outside the room (while you can sit there when you check in)
the important thing is to remove shoes/slippers before entering the hotel again ye ☺️
The location is very close if you go to KL highway
So far everything in terms of service, cleanliness, room condition are very good. Only some tiles of the main table has not been replace new which exposed the concrete frame.
Other than that keep up the good work always.
The hotel environment is quite good, only the problem of electrical wiring in the hotel needs to be improved because it will give comfort to the customers. The hotel is quite small but reasonable with the price offered. I hope that the management can deal with the main problem, which is the black out of the air cornd, which is dealt with immediately so that The incident that happened to my family will not happen again, thank you
Experience an abundance of unparalleled facilities and features at Riverbank Dungun Guesthouse & Cafe.Maintain seamless communication using the complimentary Wi-Fi at hotel. Guests can avail parking facilities at the hotel.Reception assistance is offered at the hotel featuring safety deposit boxes.Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors.At Riverbank Dungun Guesthouse & Cafe, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service and air conditioning for your convenience.Certain rooms boast in-room amusement features such as television and cable TV, offering guests an enjoyable stay.In select rooms within the hotel, bottled water and instant coffee is available to cater to your requirements when desired.It is worth noting that certain guest bathrooms feature a hair dryer and toiletries for your convenience. Begin your day with a scrumptious on-site breakfast available each morning at Riverbank Dungun Guesthouse & Cafe.
We stayed in a chalet. The chalet was very basic, without a cupboard, a shelf... but really spacious. The bathroom was also large, the shower jet was very weak. The artificial grass in front of the door was inconvenient, just wooden planks would have been much more practical. All in all we were quite satisfied with the location and the spacious room. We thought the price was way too high for what we got, and the staff hardly seemed to know anything. One young man was very friendly but quite helpless, the others were not friendly. One man even looked at you disapprovingly when you brought something to the fridge, because he thought it was unthinkable that a can of beer would be put in his fridge.
I booked the wrong date. But you can't change it through apps. So I called the hotel a few minutes later after I booked wrongly. However, the hotel said they had to also change the date on the apps. Can't get around this problem. Thank you trip.com.
2 reviews
6.2/10
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4.9/10
GGuest UserThe place is ok .. not very clean, not very dirty .. just a bit noisy because there is a badminton court, right .. because I have a newborn .. but overall it's ok, no complain because there's no hotel holiday, right
AAnonymous UserIt's normal but it's ok to have a place to sleep and rest for a while. But don't expect anything fancy. The budget hotel is really old-fashioned but it's good to have a coway. The bed is not hard, the shower tap water is fast.
GGuest UserWe stayed in a chalet. The chalet was very basic, without a cupboard, a shelf... but really spacious. The bathroom was also large, the shower jet was very weak. The artificial grass in front of the door was inconvenient, just wooden planks would have been much more practical. All in all we were quite satisfied with the location and the spacious room. We thought the price was way too high for what we got, and the staff hardly seemed to know anything. One young man was very friendly but quite helpless, the others were not friendly. One man even looked at you disapprovingly when you brought something to the fridge, because he thought it was unthinkable that a can of beer would be put in his fridge.
AAnonymous UserOverall a great place to stay for short stay. Me and husband stayed here because he joined the Terengganu Marathon 2025. We stayed 3 days and 2 nights. The furniture is complete albeit a bit old. Toilet is ok and clean, hot water functioning well. Managed to check in early as room is vacant which is a plus star from us :). The only comment I had is lack of plugs (only one free plugs available in the room) the other 2 is used for tv and since it’s the only entertainment, we watch the tv so we only left with 1 plug (a bit of a downside since we both have to charge our phone one by one and also our watches too). Another thing is they only have 1 hair dryer in the hotel. So if you want to use, need to wait it free 😅 thats all from me!
AafaizaaRoom on level 3. Air conditioning was not working well, TV was barely working and water pressure was really bad (wasn't even hot enough).
At least the service is good, room is clean and bed is comfortable. Also location is unparalleled (except for the limited parking space - public parking available however).
NNana06Overall hygiene is ok, just the toilet is a little slope. Good location, easy to get there here, everything is close, just parking is a little difficult. I just want to suggest for the front desk chair of the tv if I can change a more comfortable one because if I go out in front for a long time, I hurt the drain because of the wooden chair. 1 more bed 1 ok comfortable but 1 more hard mattress mcm wood. So honest and sincere review from me.
FFiza RasdiI stayed here with my family whenever I was outstation (my husband, 5 years old & 1 ++ years old). The location is very strategic which is surrounded with local eateries, convenience shops, banks, fast food restaurants etc.
When i need to go to work, Panda and Grab help me a lot ☺️.
If you are staying upstairs, you can have the kettle in the room. If you are staying downstairs, you need to go take hot water from the water dispenser which is located at the lobby.
The wall is not soundproof so last time when i went there, the 2 aunties got angry at the reception and asked to change rooms. Because my kids play a lot, loudly before going to bed. They play from 8-9pm... Everyday without fail.
KKafkoofAll good for last min option during peak season. But price was too expensive for this kind of room. IDK why Trip.com is RM176 when walk in price was only RM140. But overall ok la, i got kids with me and not that comfortable for family. If you are travelling alone should be fine i guess.
AApek YKEConvenient location with plenty of food outlets, bank and shopping mall nearby. Hot & cold water dispenser available at corridor, easy to do coffee in the room.
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