5-Star Hotels in Makkah Province, Saudi Arabia

I’m shocked, firstly they gave us a room on the 9 th floor which was rotted to the core (pictures will be provided). Then they gave us another room renovated said by Riyan, he was helpful. The luggage took an hour coming up. Unusual to see, one of my luggage was opened and the lock was inside the suitcase. When I complained, Mr Faisal was most helpful and said he will have the cctv cameras checked. And didn’t get back with me so after hours I spoke to the night manager he said we viewed the cameras, no one had opened the luggage. And in the morning when I asked to view the CCTV footage they said no! It seemed a dull answer! So I got in touch with the Movenpick hotel where we stayed a night too, they still said get a report from the police station and you’re welcome to see the footage! As the last picture we had of the suitcase was taken to show to the uber to show how many pieces we have in that picture it was clearly showed the lock is on! Then in Movenpick we did not open that suitcase and moved to Pullman. Now calling Pullman they kept referring calls, as I explained to the one who I spoke with if Movenpick said it’s okay to view the cctv after the police report, can I view your footage too! They kept refer the call. So I ended up reporting the incident to the Embassy. If this incident has happened to anyone go as far as the headquarters of Pullman, and report it to the Embassy. I’m quite shocked, nothing was taken seriously..! Take care of your luggage please!!!! Regardless it’s locked. The Asian staff are not to be trusted.

One of the best hotels I have stayed at. Extremely close to the haraam with two entrances either via outside the street past al safah tower or can go through the clock tower. You have the option of both safa tower and the clock tower for food and shopping. The service was brilliant. Honestly there is absolutely nothing I could even complain about. If I was to return again I would 100% book again. The staff are absolutely amazing.

I stayed their for 5 nights with my family. Very near to Haram. There is a mosque on floor 21 which has a speaker connection with Haram. Even in rooms, you can listen to the Azan and prayers. Less food options nearby, you need to go to Safwah Tower or Clock Tower.

Our stay was amazing and we really enjoyed the room. It's around 5 minutes walking to the gate 79 of masjid Al-Haram. They even have a shuttle car if you feel lazy to walk😄. Special thanks to the lady in the receptionist named Afrah. She was so kind and helpful.

It was good stay with my family. Very near to the Haram and there is mall connecting to the hotel. Friendly staff and helpful. Clean rooms but the service was slow. Highly recommended.

Awesome stay. Room is clean and comfortable. We took the executive room for 4 pax and the room is spacious. The hotel interior is stunning. The bathroom was beautiful. The breakfast buffet offers international and middle east food. Everything is good but if anything need to be improved will be the reception staff. It be good if they can be more welcoming. The staff however at concierge is excellent. They went extra mile to assist guests. Will come bk.

It is very good property, the hotel was fine with good experience. Break fast was not included but still an amazing experience

Thank you very much to upgrade my room to executive suite. This the best experience to stay here before my haj. I will remembered. Recommend!!!

Wael in reception was fantastic for organising my stay at short notice when I was struggling contacting hotels between 3 am and 4 am in the morning. He went above and beyond to make sure I was comfortable. Also, I would like to mention Saif Islam from housekeeping who provided fantastic service and looked after my needs as and when required. I have stayed at the Clock Tower, Hyatt, etc in the past and while these hotels were a little closer to Masjid Haram, I would still highly recommend Sheraton mainly because of their exceptional customer service.

Nothing much to say except this is definitely what you call a 5 star. Everything from smooth check in to check out was perfect. Location very good to haram. Top hotel restaurant/buffet. So much options on food. The whole hotel looks great also, massive lobby. Service was quality from front of house to all porters/cleaners/chefs. And beautiful masjid built in hotel. Highly recommend, might be little pricey but honestly you’ll 100% get your moneys worth, especially for umrah/hajj. I was there last few days of ramadan and eid, thinking because of how busy it will be during this period, might not get a good service or late check in etc. but totally opposite. It was worth every penny. Im originally from uk so expecting quality for the price i paid. Definitely all paid off.