5-Star Hotels in Makkah Province, Saudi Arabia

Unfortunately the cleaning to the room could have been improved upon, quite a lot of dust in the carpet. Disappointed that we were told that we can swap the breakfast with shour at the time of checking to be told no at 3am in the morning and that we had to order breakfast in the room. We ordered American breakfast which consisted of a one egg omelette and two pancakes.

It's worth staying! A great experience, very new and well-equipped! The service is also very good, a 5-star hotel worth recommending!

Comfortable accommodation at an affordable price. A preferred hotel for performing Umrah, even though it’s a bit farther away, it provides a free shuttle service every 10 minutes to Masjid al-Haram. Suitable for young people looking to experience performing Umrah independently. A peaceful atmosphere with excellent service.

I recently had the pleasure of staying at Swissotel Makkah, and overall, it was a truly comfortable and memorable experience. Check-in Experience: The check-in process was smooth and the staff was warm and welcoming. However, due to the standard 4 PM check-in time, there were long queues at the reception. To avoid this congestion, I recommend contacting the hotel in advance to arrange for early check-in, especially during peak seasons. If you’re an Accor member, the experience is even more seamless and rewarding. Ambiance & Cleanliness: From the moment you step into the hotel lobby, you’re greeted with a signature scent that flows throughout the lobby, corridors, and even into the guestroom — creating a consistent sense of calm and cleanliness. The ambiance is elegant and tranquil, offering a relaxing contrast to the bustling surroundings outside. Guestroom Experience: The room was spacious, well-maintained, and the highlight was definitely the breathtaking Kaaba view, which added a deeply spiritual and unique element to the stay. The bed linens were soft and luxurious, ensuring restful sleep. The air conditioning was perfectly calibrated, providing a refreshing escape from the intense heat outside. It made re-entering the room after a long day feel rejuvenating. The room also came equipped with everything needed for a comfortable stay: coffee and tea facilities, quality toiletries, and other thoughtful amenities. Hotel Accessibility: A significant advantage of Swissotel Makkah is its location in the Abraj Clock Tower. Unlike many other hotels in the same complex, the lobby is on the ground floor, which means guests can access the rooms directly without switching elevators — a huge plus in terms of convenience. Service & Flexibility: The staff went above and beyond by offering us a late check-out while we waited for our continued stay at Swissotel Al Maqam. This thoughtful gesture truly elevated the experience and showed their commitment to guest comfort. Final Thoughts: Swissotel Makkah combines comfort, excellent service, and unmatched convenience, particularly for pilgrims and visitors seeking proximity to the Haram. Whether it’s the luxurious bed, the iconic view, or the little details that enhance your stay, this hotel delivers on all fronts. I would not hesitate to recommend it and look forward to staying here again.

I was disappointed with the reception service. The reception operated at an unusually slow pace, for check-in we waited 15 min.

The service is very good, the environment is very good, the price is very affordable, the stay is convenient and the transportation is convenient. The buffet is OK, the service is very good, the environment is very good, the price is very affordable, the stay is convenient and the transportation is convenient. The buffet is OK.

Great hotel next to great mosque. There are speakers directly to the imam of haram so you can do prayer without leaving the hotel. Breakfast is so average and the menu tended to be the same everyday. Great view from the room.

A very stylish hotel. Similar to the Ritz-Carlton in Riyadh. Both are as luxurious as a palace. The staff are all very polite and of high quality. It is defined as a four-star hotel probably because there is no swimming pool. It is considered a high-standard hotel in Jeddah.

We received a free upgrade from the kind hotel concierge lady upon checking in, we were so surprised and pleased by this upgrade. From city view to partial haram view, it was amazing masha Allah! The room was so big! The musollah was gorgeous despite the unexpected size, as I thought it would be bigger. I love the set up of the restaurant buffet, so during breakfast it feels cozy and homey but I wish there would be more variety of food like the other jabal omar hotels that we have stayed before. It could be due to their sustainability efforts so that could contribute to less food waste, I guess? As for the location wise, walking down was easy to the haram however going back by walking up the hill after completion of umrah was quite painful. We would appreciate if the hotel provide a thorough video explanation of the shuttle bus access during check ins. But other than that, we managed to figure out the shuttle bus service and indeed they are very fast *************! We were given late check out as requested ************* so we can maximise our prayers in the masjid as we have a late night flight. Do take note that uber taxis does not pick up from the hotel except for Careem. Hopefully they will open up a mall within the Address Hotel itself so that it will be easy to find lunch and dinner for our meals. We ordered dinner through room service for our first night and despite the food came an hour later, the portion size and the taste was so scrumptious and yummy! Definitely worth more to pay for the room service rather than paying for the meals at the buffet restaurant!

- The location is excellent inside the market, good for shopping 👍 What I didn't like: The price is exaggerated, very expensive, and for the same price there are better and cheaper ones The lounge is noisy downstairs until late at night, it is clear that the insulation is bad The floors of the rooms have stains that need more cleaning There is no hair dryer, and we asked for it, but unfortunately they brought it to us the next day Delay in checking in after 6 pm and the noise from 10 am to alert us to leave