The room was great, very spacious, and the shower was excellent. The only downside was that the hallway had a strange smell. It's very close to the main train station.
The breakfast was fantastic with a wide variety of choices, really enjoyed it. I would definitely consider staying here again.
This is a very old hotel with well-maintained facilities. The most important thing is that there is a Christmas market and an ice skating rink downstairs, which the children love very much. The taste and service of the restaurant in the market are very good. The Christmas atmosphere is very good. The hotel is next to the Carrefour supermarket, which is very convenient for replenishing snacks and fruits. It is just that you need to take a detour to get a taxi to Antwerp Central Station. If you don't need to take a taxi with your children, there are actually buses and subways downstairs, which is very convenient. You must stay here again when you come to Antwerp
I strongly recommend this hotel to my friends with reasons below.
1. Location is super convenient. Within 5 mins from Central station, good access to major spots by tram or walk.
2.Price is super reasonable via Trip com.
3. Room was very clean and entrance hall looked luxury.
4. Every hotel staff is kind and nice.
Thanks for giving a great experience to my first trip to Belgium.
Very nice. Couldn’t ask for more. The staff were very friendly and helpful. The room was new and modern and was quite clean. Nothing to complain about really.
A beautifully presented hotel but the area felt a little dirty. Straight across from the train station with transport galore right outside (tram, metro, bikes, scotters and more!) Chinatown next door and the zoo as well however this area feels unloved and dirty. Walking down towards Meir and onwards to Grote Markt you see the real Antwerp with beautiful ornate buildings, markets and shops. Nighttime is when the whole place feels magical. The hotel room was clean and comfortable in size. Bathroom was lovely and the beds were fairly comfortable but the room was hot. The tv casting didn’t work and we could get any of the uk channels which was disappointing. The gym is ok - not massively well equipped and the pool is so cold. Sauna and steam good although not that hot in either. Recommend as a one night pit stop but wouldn’t want to be there for longer than a couple of days.
It was great! The room is beautiful, clean, modern. Good cosmetics, everything is neat and pleasant. I really relaxed in it.
Right at the beginning of the shopping street, next to the train station and the flix bus stop. 24-hour check-in.
A solid 5. The only thing I would recommend is replacing or adding a full-size mug for tea/coffee to the room. Now there is only a small one like for espresso.
Facilities: New facilities
Hygienic: Good sanitary conditions
Environment: Good environment
Service: Good service
Good location in the city center, only a few hundred meters from the central station. The hotel has a strong sense of design. Suitable for couples traveling for personal business.
An excellent chain hotel in Antwerp. We were delighted with everything – the room amenities, its design, and especially the service. Special thanks to the receptionist for his friendliness and prompt, professional service. We would be happy to stay here again.
GGuest UserAn excellent chain hotel in Antwerp. We were delighted with everything – the room amenities, its design, and especially the service. Special thanks to the receptionist for his friendliness and prompt, professional service. We would be happy to stay here again.
MM48621****The room was great, very spacious, and the shower was excellent. The only downside was that the hallway had a strange smell. It's very close to the main train station.
The breakfast was fantastic with a wide variety of choices, really enjoyed it. I would definitely consider staying here again.
CCindyTsangThe reason of booking this hotel was because of the modern and cool room design and its swimming pool.
However, the stay was bad. We stayed for three day, and didn't required for the cleaning service until day 3 morning.
And the unexpected sittuation happened. We had missing items on my cosmetic and massage products and tools.
We did contact the hotel for the investigation, but they did not do any investigation and only said I will be upgraded with breakfast for the next day.
The swimming pool needs to be booked before going, but actually no one managed and controlled the number of people using the pool.
It starts to get crowned for more than 12 people. The towels were on every sun bed, even no one was using them.
The check-in was not smooth and fast. It took an hour to access the room. I was charged the city tax two times, one prepaid online, another time on arrival.
Then the front desk requested me to send a formal email to enquire the hotel about the over charged of city tax, then the fee was waived at once in 15 minutes later.
The room key did not work with the first room then I was given a new room key for another room 15 minutes later
There were no chair / stool for the customers at the check-in desk, and the check-in process was so long and tiring.
I was not happy with my stay.
RReal.MeiVery nice. Couldn’t ask for more. The staff were very friendly and helpful. The room was new and modern and was quite clean. Nothing to complain about really.
CChristianThe hotel is in an excellent location if you are working at the conference centre a Room with a Zoo, you have to walk one minute across the square.
I ate twice in the restaurant, both times the food was mediocre (too much tomato sauce on pizza, very strange and poorly made carbonara with pasta that was dry due to being put under the grill). The breakfast was also extremely basic for 20 euros a day, one day the baked beans were empty the whole time I was there, several days most of the cherry tomatoes were wrinkled. The juices were nice and the bread was fresh.
Overall, the staff seemed slightly poorly coordinated in ensuring someone was available at the bar and reception. The bar was frequently unmanned, and the reception was as well, it seemed like sometimes bar staff were spending time with friends.
In addition, the bathroom in my room smelt, from the day of arrival.
Overall the location is good and it seemed relatively clean, but the rooms are small, I would not eat here, but the bar is suitable for a drink.
PPiloyan3000It was great! The room is beautiful, clean, modern. Good cosmetics, everything is neat and pleasant. I really relaxed in it.
Right at the beginning of the shopping street, next to the train station and the flix bus stop. 24-hour check-in.
A solid 5. The only thing I would recommend is replacing or adding a full-size mug for tea/coffee to the room. Now there is only a small one like for espresso.
TTopperUKThe hotel is fabulously well placed, it is right next to the central station and this saves a lot of difficulty with luggage!
This particular establishment needs a little maintenance. As you enter into the building, the carpets/mats are filthy and the paint is chipped off in many locations giving a rundown look. Reception was clearly overrun and requires extra workers, although the girl working upon my arrival did a fantastic job despite some particularly awkward tour guides hassling for attention!
The room was not up to standard cleaning wise. No mattress protector! - This should be grounds for admonishment over anything else. If I stayed at a four or five star establishment without mattress protectors, I would refuse the room ordinarily. It is simply not hygienic. The balcony on my room had clearly not been cleaned in a very long time and there was an ashtray overflowing along with cotton buds and wrappers.
CChris928The hotel is located in an average location, about 15 minutes walk from the station
The room has a kitchenette for easy use
It's quite convenient
No room cleaning service during stay
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