Clean rooms and very close to city center. It’s a pity the parking was linited so we weren’t able to avail it but the staaf give few suggestions on nearby parking
This is a very old hotel with well-maintained facilities. The most important thing is that there is a Christmas market and an ice skating rink downstairs, which the children love very much. The taste and service of the restaurant in the market are very good. The Christmas atmosphere is very good. The hotel is next to the Carrefour supermarket, which is very convenient for replenishing snacks and fruits. It is just that you need to take a detour to get a taxi to Antwerp Central Station. If you don't need to take a taxi with your children, there are actually buses and subways downstairs, which is very convenient. You must stay here again when you come to Antwerp
The best thing is its location. It's very close to the train station and the Flex Bus stops. While other places are considered dirty and dangerous by their proximity to the train station, Antwerp is the opposite – clean and safe. I never go out at night, though. The lobby is beautiful and impressive. Check-in was quick. The staff tries to speak your language with the help of a translator. My first room was a standard one on the second floor. But the minibar and safe didn't work. I was moved to another room on the fifth floor. It was cold, but I tolerated it overnight. I reported the problem to reception, and the maid turned on the heating. The heating is a built-in split-system unit. The vent is in the wall above the desk. If you sit at the desk, the draft hits your shoulders; if you lie in bed, the draft hits your head and there's no escape. Of course, I understand that this is individual, but I really feel the draft. The room is an unusual shape, with a bypass corridor around the toilet. Because of this, the room's usable size is reduced. The minibar/fridge is tiny, with almost no storage space. Guests are expected to dine in the restaurants, but this isn't ideal for everyone for various reasons. Minibar items are, of course, a paid service. Slippers, a robe, toothpaste, a toothbrush, and body lotion are not provided. The room includes two thin glasses (for some reason, only one glass in a double room), and paper cups for tea and coffee. There's a coffee machine. You get two capsules free on the first day. If you want more, they'll cost 2.50 each. Water is available for a fee, at 6 euros per liter. However, there is a Bible in the desk drawer. There's no overhead light in the room. The light is so intimate and ”Moroccan” that it's impossible to read or write. On the plus side, there are copies of abstract paintings that complement the decor. The deposit you pay upon check-in is not fully refundable. A city tax of 6 euros per day is deducted from the price. There's a pool, sauna, and fitness center for 7 euros per day. Very good. All reception staff are always happy to help.
Checked in very late but the receptionist was very nice. Hotel lobby looks refreshing and a great space to chill in. Corridors upstairs wide, room clean, comfortable and simple. This may not be a hotel for a longer term stay, but for a few nights, location and price, it's pretty perfect - would definitely stay here again.
A beautifully presented hotel but the area felt a little dirty. Straight across from the train station with transport galore right outside (tram, metro, bikes, scotters and more!) Chinatown next door and the zoo as well however this area feels unloved and dirty. Walking down towards Meir and onwards to Grote Markt you see the real Antwerp with beautiful ornate buildings, markets and shops. Nighttime is when the whole place feels magical. The hotel room was clean and comfortable in size. Bathroom was lovely and the beds were fairly comfortable but the room was hot. The tv casting didn’t work and we could get any of the uk channels which was disappointing. The gym is ok - not massively well equipped and the pool is so cold. Sauna and steam good although not that hot in either. Recommend as a one night pit stop but wouldn’t want to be there for longer than a couple of days.
It was great! The room is beautiful, clean, modern. Good cosmetics, everything is neat and pleasant. I really relaxed in it.
Right at the beginning of the shopping street, next to the train station and the flix bus stop. 24-hour check-in.
A solid 5. The only thing I would recommend is replacing or adding a full-size mug for tea/coffee to the room. Now there is only a small one like for espresso.
Facilities: New facilities
Hygienic: Good sanitary conditions
Environment: Good environment
Service: Good service
Good location in the city center, only a few hundred meters from the central station. The hotel has a strong sense of design. Suitable for couples traveling for personal business.
This place is conveniently located near Antwerp Central Station, which is super handy if you have a lot of luggage. You don't have to drag your suitcases around to different hotels; I stayed for three consecutive nights and could easily take the train to visit Ghent, Bruges, and other attractions. The breakfast spread was varied and plentiful, and there are tons of dining options nearby, especially a concentration of Asian restaurants. Compared to similar hotels, the value for money here is quite high.
11868882****This place is conveniently located near Antwerp Central Station, which is super handy if you have a lot of luggage. You don't have to drag your suitcases around to different hotels; I stayed for three consecutive nights and could easily take the train to visit Ghent, Bruges, and other attractions. The breakfast spread was varied and plentiful, and there are tons of dining options nearby, especially a concentration of Asian restaurants. Compared to similar hotels, the value for money here is quite high.
GGuest UserClean rooms and very close to city center. It’s a pity the parking was linited so we weren’t able to avail it but the staaf give few suggestions on nearby parking
CCindyTsangThe reason of booking this hotel was because of the modern and cool room design and its swimming pool.
However, the stay was bad. We stayed for three day, and didn't required for the cleaning service until day 3 morning.
And the unexpected sittuation happened. We had missing items on my cosmetic and massage products and tools.
We did contact the hotel for the investigation, but they did not do any investigation and only said I will be upgraded with breakfast for the next day.
The swimming pool needs to be booked before going, but actually no one managed and controlled the number of people using the pool.
It starts to get crowned for more than 12 people. The towels were on every sun bed, even no one was using them.
The check-in was not smooth and fast. It took an hour to access the room. I was charged the city tax two times, one prepaid online, another time on arrival.
Then the front desk requested me to send a formal email to enquire the hotel about the over charged of city tax, then the fee was waived at once in 15 minutes later.
The room key did not work with the first room then I was given a new room key for another room 15 minutes later
There were no chair / stool for the customers at the check-in desk, and the check-in process was so long and tiring.
I was not happy with my stay.
GGuest UserChecked in very late but the receptionist was very nice. Hotel lobby looks refreshing and a great space to chill in. Corridors upstairs wide, room clean, comfortable and simple. This may not be a hotel for a longer term stay, but for a few nights, location and price, it's pretty perfect - would definitely stay here again.
CChristianThe hotel is in an excellent location if you are working at the conference centre a Room with a Zoo, you have to walk one minute across the square.
I ate twice in the restaurant, both times the food was mediocre (too much tomato sauce on pizza, very strange and poorly made carbonara with pasta that was dry due to being put under the grill). The breakfast was also extremely basic for 20 euros a day, one day the baked beans were empty the whole time I was there, several days most of the cherry tomatoes were wrinkled. The juices were nice and the bread was fresh.
Overall, the staff seemed slightly poorly coordinated in ensuring someone was available at the bar and reception. The bar was frequently unmanned, and the reception was as well, it seemed like sometimes bar staff were spending time with friends.
In addition, the bathroom in my room smelt, from the day of arrival.
Overall the location is good and it seemed relatively clean, but the rooms are small, I would not eat here, but the bar is suitable for a drink.
PPiloyan3000It was great! The room is beautiful, clean, modern. Good cosmetics, everything is neat and pleasant. I really relaxed in it.
Right at the beginning of the shopping street, next to the train station and the flix bus stop. 24-hour check-in.
A solid 5. The only thing I would recommend is replacing or adding a full-size mug for tea/coffee to the room. Now there is only a small one like for espresso.
TTopperUKThe hotel is fabulously well placed, it is right next to the central station and this saves a lot of difficulty with luggage!
This particular establishment needs a little maintenance. As you enter into the building, the carpets/mats are filthy and the paint is chipped off in many locations giving a rundown look. Reception was clearly overrun and requires extra workers, although the girl working upon my arrival did a fantastic job despite some particularly awkward tour guides hassling for attention!
The room was not up to standard cleaning wise. No mattress protector! - This should be grounds for admonishment over anything else. If I stayed at a four or five star establishment without mattress protectors, I would refuse the room ordinarily. It is simply not hygienic. The balcony on my room had clearly not been cleaned in a very long time and there was an ashtray overflowing along with cotton buds and wrappers.
CChris928The hotel is located in an average location, about 15 minutes walk from the station
The room has a kitchenette for easy use
It's quite convenient
No room cleaning service during stay
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