4-Star Hotels in Guerrero, Mexico

Hotel très propre et bien placé mais établissement froid et sans âme

All excellent in the hotel facilities and an exceptional location

Hotel in an excellent central location, in terms of food they are good and they serve enough, I consider that the staff service is not the best, the waiters are very unfriendly and the customer service is terrible. The facilities are many years old and the furniture in the place is not very nice (it urgently needs furniture renovation), the obsolete elevators had to wait up to 40 minutes to go down, especially at check-in time.

Normalmente el costo de la habitación doble es caro, sin embargo con el descuento por ser nuevo miembro en la aplicación Trip.com ya no fue tanto. Nos gusta ese hotel por la playa privada, el resto de las instalaciones son como en cualquier otro hotel de Acapulco y los alimentos son muy caros. Por lo menos, ahora, ya dan dos aguas de 250 ml de cortesía en cada habitación. Las instalaciones son limpias.

Solides Hotel, gute Lage, sauber.

The room they gave us was on a floor that was undergoing maintenance, they made noise from repairs early and it was very annoying. The view that we had was towards some tennis courts and a rather neglected apartment building, which does not belong to the hotel, which greatly detracted from our experience. The furniture in the room in general is old, before there were utensils in the small kitchen, now there is nothing, they even removed the refrigerator, they only left the microwave. The wifi was too slow, they did not load social networks, the cleaning was regular since they did not sweep the room, they only limited themselves to making the bed. The service in the pools is sooooo slow, they have few waiters despite it being high season, and the sheets that cover the pool beds are worn and old. The pool towel service gives you one per day per person, and you cannot ask to have it changed for a dry one, you will have to keep the same one until the next day. The positive was the proximity and excellent location right in the center of the bay of Acapulco, opposite there is a shopping center with restaurants and shops. A few steps away a souvenir and handicraft market. And if you want to order food or any service through apps, it arrives at the hotel entrance in minutes. The pools are fine, although they could improve their cleanliness, since the water looks quite cloudy, especially in the adult pool, which is a great advantage if you are not traveling with children and want to relax.

Incredible place to spend family vacations or as a couple, it has all the amenities you can imagine including a slide, tennis court, gyms, spa and more !! Without a doubt, this is going to be the hotel of my preference every time I come to Acapulco. The food is also delicious and everything is of the best quality like the coffee and the services.

This is a wonderful experience. It is close to the beach and has a nice pool. The restaurant is also nice.

Everything was great. The hotel is in front of the cathedral and has a spectacular view. The pool is very good. There is no noise. The room is very nice and spacious with a very large bed The staff is incredible.

Very satisfied, sea view room, with a simple version of the kitchen, with a balcony. The location is good, the sea is just downstairs, and it is also the core location of the city😁