4-Star Hotels in Penang, Malaysia

this hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.

Great stay! It's within a kilometer of both Armenian Street (mural street) and the Chew Jetty, making it convenient to go anywhere. We noted it was our honeymoon when booking, and they helped decorate the room with a lovely drawing. The staff were very friendly and spoke basic Chinese. Both check-in and check-out were smooth. Just a heads-up that the elevators require your room key card to operate, and the cards automatically deactivate after 12:00 PM on the check-out day (the front desk easily reactivated it for us). I would definitely stay here again next time I visit Penang.

We had a great experience staying at Tropicana Penang Apartment. A big thank you to the management for kindly upgrading our unit due to unforeseen circumstances. The apartment was clean, comfortable, and well-equipped with plenty of amenities. We really appreciated the excellent service and hospitality, and would definitely consider staying here again!

The hotel is quite new with spacious rooms and offers great value for money. However, after checking in, a series of issues made our stay quite uncomfortable. First, regarding the front desk service: although there is a Chinese-speaking receptionist, most of the time we were assisted by one who doesn't speak Chinese. Moreover, her attitude toward white guests was noticeably better than toward Asian guests—it went from friendly smiles to cold indifference. Also, as shown in p1–p2, the Americano we ordered at the lobby café had a small bug in it. The front desk offered to remake it, but we were rushing to catch a flight and had no time to wait, yet they didn't waive the charge for the coffee, and the matter was just left unresolved. Secondly, as shown in p3, the AC remote control didn't work properly; we had to stand almost right next to the air conditioner for a few buttons to respond, and we couldn't adjust the temperature at all. Every time we entered the room, we had to spend half an hour just wrestling with the air conditioner. Finally, as shown in p4, the door latch in our room had been removed for some reason. A friend staying on another floor said their latch was intact, which made us feel very insecure when sleeping at night.

The front desk is on the 20th floor. The location is just okay; it's about a 15-minute walk to the livelier areas, which is acceptable. The price itself is very good, and the overall place is comfortable and clean, except for some stains on the sofa which might be hard to clean but don't look great. The swimming pool and gym on the 22nd floor are small but well-equipped, offering all the basic necessities for a relaxing time! The room is spacious, bright, and clean, with all the necessary amenities, including an iron to smooth out wrinkled clothes from your luggage. The shower has good hot water and strong pressure. The only minor complaint would be that the soundproofing isn't the best, but it's not terrible either, so it's within an acceptable range!

Everything was good overall. Clear check-in instructions and important guidelines were given before arrival. The room is spacious and clean. The only downside was that the location was a little far from the busy area, but it’s also very easy to get around Penang by Grab.

The hotel has two buildings, A and B. It's very convenient to find your room as a bellboy will guide you, and we really appreciate them helping us with our luggage. Disposable toothbrushes and combs are not provided directly in the room; you need to ask for them at the front desk. Remember to get them when you check in if you need them. There's a water dispenser in the hallway with hot and cold water. There's a swimming pool on the 4th floor of Building B. I stayed on a weekday, so there weren't many people during the day, and the water was quite clear. There's also another Citadines nearby, so make sure your navigation doesn't lead you to the wrong one. The hotel entrance is not on a main road, so there isn't much traffic, and it's a one-way street. It's quite convenient for getting a taxi or getting in and out of cars. I passed by the other one, and it seemed a bit noisy being on a main road. The room can be a bit narrow; if you open two 20-inch suitcases at the same time, they noticeably block the way. It's very close to food places and attractions. The second picture is a breakfast coffee shop highly recommended by many on Xiaohongshu (Little Red Book), and the third picture is also a Xiaohongshu recommendation: duck noodle soup from a market (this market seems to have a seating fee, vendors selling main dishes don't have tables, only those selling coffee or drinks do). Aside from the room being a bit small, overall, the stay was very comfortable, and I would still highly recommend it.

We stayed here to celebrate my husband’s birthday. The hotel arranged some simple birthday decorations, prepared a lovely birthday message for him, and surprised us with a cake. My husband and our two daughters were very happy, and we truly appreciated the thoughtful gesture. ❤️ The family room was very spacious, and we booked an ocean-view room. However, unfortunately, our room was on the ground floor, and the terrace was not accessible. As a result, we couldn’t really enjoy the beautiful ocean view as we had hoped. Overall, we appreciated the hotel’s thoughtful birthday arrangements, but we wish the ocean view had been more enjoyable.

Loved our stay at Capri by Fraser, Penang this October! The room was huge, super clean, and the bed was very comfortable. The whole hotel feels really nice and luxurious, but still cozy. We also liked the cool automated parking system where you just drive your car into the lift and the machine does the rest. It made parking so easy and stress-free. Great value for money and we will definitely stay here again!

Disappointing Experience – Major Improvements Needed for Room 31-05 – Severe Hygiene, Safety, and Communication Issues. I hope management takes this review seriously. We stayed in room 31-05 for 3 days and 2 nights (RM200 deposit required) and had a very stressful stay. We encountered rove beetles daily, which caused great anxiety for my family over potential skin infections. Additionally, the hygiene needs urgent attention as there was a blood stain on our duvet cover. Housekeeping was not provided, and basic items like slippers, tissues, and a full-length mirror (or any mirror in the main bedroom area) were missing. Finally, communication and security must be upgraded. There are no CCTVs in the lifts, and there is no direct line of contact to the front desk during an emergency. I have emailed management directly to resolve this but have yet to receive a reply. I expect management for prompt response.