It was a great experience. Started with the car lift and moving on to the room we stayed. The bath tub was a gem. The hotel also located nearby to attraction place like Hin Bus Depot and to some nice local eateries. The view from window also can view some dinosaurs. Free local products awaiting in the room to enjoy as well.
I was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area .
The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this .
Now , I wait for my toe to heal .
This hotel truly deserves a good review. I'd definitely stay here again on my next visit.
**Service:** Top-notch! The hotel knew we needed to change (Penang was so hot!), and they let us check in early at 10 AM since a room was available. Water was also delivered to our room very quickly.
**Location:** Super convenient. There's a 7-Eleven right next door and a shopping mall.
**Accommodation Experience:** I requested a standing shower room in advance, and that's exactly what I got. The bed was quite large, and the overall feeling was spacious and clean.
**Dining:** During the May Day holiday, there was about a 5-minute wait for breakfast, which was perfectly acceptable.
The hotel exceeds my expectations. The room has sleek interior design and is spacious and clean. The amenities look new and well maintained by repurposing rooms in the 15th floor. The lobby and the complimentary coffee is great too!
Location wise, not much going around the hotel but grab is easy and quite near to Georgetown too.
It’s just that my room has a weird smell near the bathroom (probably from sanitation/sewage) because it smells the same in the toilet near the swimming pool. Not a dealbreaker because the smell is quite contained and you won’t smell it from your bed or anything but it may be the first smell that welcomes you as you enter the room as the bathroom/toilet is area is just beside the door.
From check-in on day one to my final departure, my entire experience was absolutely fantastic! First off, the location is super convenient, whether you're walking or taking a taxi, to reach popular attractions and trendy restaurants. The front desk had staff who spoke Mandarin, which was a huge plus, and the view from the hotel window was simply incredible. The facilities are great! What really stood out was how quick the elevators were – no waiting at all, which made things so convenient. Plus, every time I returned to the hotel, someone was there to open the door for me; they were very polite and friendly. Ordering food delivery was also really easy.
Excellent location to delicious local food - char kway teow, hokien prawn noodles. Fried beehoon with fried fish meat (available only in the morning). Don't forget to order ambra drink. Love it!
The first shop on the left when you get out of the hotel, we ate there 3 times. Yummy
Every night the local food stalls along the street will be busy with lots of people.
The charcoal fried char kway teow's queue can be up to 1.5 hours.
They start at two pm so go early. Close on Wednesday.
Across the street from the hotel, you can buy Penang Tau sar pniah.. there is a nonya restaurant but we didn't try.
• The Hotel: The hotel is easy access from main road. The building is conjoined with michelin restaurant (same entrance in lobby).
• The room: I arrived an hour early and the staff offer earlier checkin since my room was ready, how amazing! The room was enough for 1 person and there's a designated space for luggage so it didn't block the way / on the floor. Clean and well maintained. Basic amenities were met. Hot/Cold water works (just need time to warm up). Window can be open for air movement. I didn't have breakfast service because there're SO many restaurants nearby and walking distance.
• The nearby attractions: The reason I chose this hotel cause it's all walking distance from places I want to go. The famous Penang Laksa is just 5 minutes walk from the hotel! And 2 minutes walk from the hotel is Kimberley Street (famous for night market street foods). There are 1 convenience store 24/7 within 4 mins of the hotel walk. The iconic P66 Store is walking distance (7 minutes), Makan Pagi is just 10 minutes walk, and even: the famous Armenian Street is just 1km / 10 minutes slow walk away from the hotel. The location is just strategic for my itineraries.
Overall, I enjoy my stay and if I visit Penang again, definitely will stay here. It's safe for female solo travelers.
Notes: 1) Like others pointed out, there's no concierge and trolley service so you gotta drag your suitcases. Entrance access is wheelchair friendly too!
2) There're 100 MYR deposit, to be returned when you checkout (don't lose the paper receipt!)
Regular guest at this hotel. Clean bedroom & bathroom, comfortable bed, classic decor, excellent location close to heritage attractions & ferry terminal. Staff was friendly, breakfast spread was superb, and most recent addition was the convenient water filter installed in the bathroom, making the water drinkable straight from the tap. Overall, a very pleasant & satisfactory stay.
For solo travelers like me, this place is incredibly convenient because of its excellent transportation links. All the main attractions – whether it's the beach, historic houses, restaurants, or various downtown spots – are within walking distance. I stayed here for a week and didn't need a single taxi. In the evenings, I could just stroll out to a bar or find some great food. I even made quite a few friends! The hotel's restaurant is also very good. Overall, the value for money here is exceptional.
Hotel is in a good location. Feels a little bit aged but it’s ok for a few nights. My only complain is the Touch N Go machines which are too high when I drove my car in, it’s difficult to tap the card for entry. Other than that, would be good to have parking at lower floors than 6a and 7 which means we have to drive up 6-7 floors. Probably good to tell us that we can also park on the 3rd floor (sign board says 6a and 7). Besides that, I would say it was a pleasant stay.
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729 reviews
8.6/10
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7.0/10
Ssj91this hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.
GGuest UserI was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area .
The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this .
Now , I wait for my toe to heal .
GGuest UserThis hotel truly deserves a good review. I'd definitely stay here again on my next visit.
**Service:** Top-notch! The hotel knew we needed to change (Penang was so hot!), and they let us check in early at 10 AM since a room was available. Water was also delivered to our room very quickly.
**Location:** Super convenient. There's a 7-Eleven right next door and a shopping mall.
**Accommodation Experience:** I requested a standing shower room in advance, and that's exactly what I got. The bed was quite large, and the overall feeling was spacious and clean.
**Dining:** During the May Day holiday, there was about a 5-minute wait for breakfast, which was perfectly acceptable.
GGuest UserExcellent location to delicious local food - char kway teow, hokien prawn noodles. Fried beehoon with fried fish meat (available only in the morning). Don't forget to order ambra drink. Love it!
The first shop on the left when you get out of the hotel, we ate there 3 times. Yummy
Every night the local food stalls along the street will be busy with lots of people.
The charcoal fried char kway teow's queue can be up to 1.5 hours.
They start at two pm so go early. Close on Wednesday.
Across the street from the hotel, you can buy Penang Tau sar pniah.. there is a nonya restaurant but we didn't try.
AAnonymous UserFrom check-in on day one to my final departure, my entire experience was absolutely fantastic! First off, the location is super convenient, whether you're walking or taking a taxi, to reach popular attractions and trendy restaurants. The front desk had staff who spoke Mandarin, which was a huge plus, and the view from the hotel window was simply incredible. The facilities are great! What really stood out was how quick the elevators were – no waiting at all, which made things so convenient. Plus, every time I returned to the hotel, someone was there to open the door for me; they were very polite and friendly. Ordering food delivery was also really easy.
GGuest UserThe hotel exceeds my expectations. The room has sleek interior design and is spacious and clean. The amenities look new and well maintained by repurposing rooms in the 15th floor. The lobby and the complimentary coffee is great too!
Location wise, not much going around the hotel but grab is easy and quite near to Georgetown too.
It’s just that my room has a weird smell near the bathroom (probably from sanitation/sewage) because it smells the same in the toilet near the swimming pool. Not a dealbreaker because the smell is quite contained and you won’t smell it from your bed or anything but it may be the first smell that welcomes you as you enter the room as the bathroom/toilet is area is just beside the door.
KKahyingIt was a great experience. Started with the car lift and moving on to the room we stayed. The bath tub was a gem. The hotel also located nearby to attraction place like Hin Bus Depot and to some nice local eateries. The view from window also can view some dinosaurs. Free local products awaiting in the room to enjoy as well.
GGuest UserWhat I liked: quick and convenient communication with the administrator during check-in. The room offered good value for money. What I didn't like: The pool rules weren't supported by its infrastructure. There's nowhere to change into dry clothes, but you're not allowed to leave in wet ones. The floor in front of the pool gets scorching hot in the sun, yet they require you to walk barefoot, even without slippers. They even came up with a dress code for visiting.
SSteve WOur stay at Citadines Connect was fabulous. It was really quiet yet the location was nice and central (near lots of sights and great food places). We were lucky enough to be in block B which faces another building so there was literally no traffic noise and we barely noticed other travellers because of the insulation between rooms. The bathroom was very clean and serviced daily beautifully. The staff helped us a lot when trying to book our next steps of our journey to Ipoh. Finally, the infinity pool was a dream, particularly because we had it all to ourselves! Nothing quite like listening to the call to prayer while floating in a crystalline pool 4 floors you. This hotel was the best - highly recommended.
GGuest Userlovely resort feel hotel, nice & clean room with seaside view & access to small private beach area. small pool with lovely view, only lacking is jacuzzi there. It'll be perfect if family suite comes with bathtub and provide chairs at balcony (a pity cos otherwise can chill with the beautiful seaview) or laundry hanging area so can easily sun & dry swimwears. Breakfast spread has reasonable varieties. Friendly hotel staff. highly recommended hotel in Penang.
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