Horrible customer service, no reply for a day.
Asked only to change dates of my stay nothing else.
I've changed travel tickets twice list 30 dollars on it Because they weren't answering I've booked another place for 2 days, claimed free cancelation three times it was rejected by Trip.com and still no answer from Noli so I canceled another stay lost on cancelation 70 Dollars and came to see what the property and people are working there. They have a camera everywhere but noone came to help me to check in even after messaging to Trip.com customer service, was able to reach them only by call after almost one hour of trying to check in. And the code they asking while checking in is different from your booking so think twice before choosing this place. -10
Horrible customer service.
The service was excellent! 👍 The hotel is located at the entrance of the old street, and even in winter, it wasn't crowded downstairs! The bar staff were very welcoming and attentive!
Cleanliness: Very clean
Environment: Located near the old street
The only downside was that check-out was a bit early, after 3 PM, but there were sofas in the lobby where you could wait. ⌛️
Hotel near Old Town,Gdansk100% of visitors choose this area
GGuest User2025.09.14
The room was excellent, truly exceeding my expectations. It's perfect for both business and leisure travelers. There are also plenty of great restaurants in the vicinity. If you're planning a trip, I highly recommend staying here – its Old Town location is super convenient, meaning you won't have to walk far to explore.
Hotel near Old Town,Gdansk100% of visitors choose this area
GGuest User2025.09.19
Очень хорошее расположение отеля, недалеко от центрального вокзала… старый город - очень близко. Номер аккуратный, все есть необходимое. Была не большая проблема с заселением, но наверное больше по моей неопытности 🙂 при заселении высылают код доступа к номеру ( в день заселения)
В целом все понравилось, если приедем еще, с удовольствием остановимся здесь снова !
Hotel near Old Town,Gdansk100% of visitors choose this area
TTomasz Jan2025.03.29
Very clean and cozy apartment in the very center of Gdansk, literally right behind the Neptune Fountain, close to Długi Targ, quite a short walk to the Main Railway Station and to the Gdansk Śródmieście station. Clean room, bedroom and very comfortable bed. The sofa creaks a little but it is really comfortable. Clean bathroom and washing machine. Fully equipped kitchen, dishwasher, microwave, dishes, cutlery and water and coffee. Really worth it. I recommend.
The location is great, wellness and spa are included in the price. Parking was free for us at the hotel. Check-in could have been a bit friendlier, you had the feeling that they weren't looking forward to guests. In the spa, you should make sure that there are no children in the sauna area, as the entrance door also says 16+, just like you go into a steam sauna without clothes. Price/performance ratio is unbeatable, of course. Check-out, on the other hand, was very friendly.
Hotel near Old Town,Gdansk100% of visitors choose this area
GGuest User2025.06.01
The Hotel Grano in the old town of Danzig is presented as solid and reliable 4-Sterne-Haus – exactly what you expect from a hotel in this category. The location could be hardly better: in the heart of the charming old town, attractions, restaurants and shopping facilities are conveniently accessible by foot.
The hotel's equipment meets all the common standards: The rooms are modern, clean and well equipped with everything you need for a pleasant stay – comfortable beds, air conditioning, WiFi, a functional bathroom and a small desk. The interior is tasteful without acting excessively luxurious. Specially highlighted is the friendly and helpful staff. From the reception to the breakfast service we were always treated in advance and professionally. The check-in was smoothly, and smaller concerns were also resolved quickly and without complications.
A plus point is the hotel's own pool, which offers a pleasant relaxation after a day of visits. There is also a small wellness area, which is more appropriate than particularly impressive.
Hotel near Old Town,Gdansk100% of visitors choose this area
GGuest User2023.08.29
Pros: Great location, less than 30 seconds on foot to Long Market.
Cons:
- There's some road construction, the Uber we took from the airport to hotel can't find way to hotel therefore he took several rides around, trying to find a way and in the end, we need to carry our luggage for few hundred meters on cobble stone road.
- The checkout time, according to the receptionist, is 11:00, not 12:00 as on Trip.com
- Since Uber driver can't find the right way to hotel, we asked the receptionist to call a taxi. She called a car (not sure if it's a taxi since there's no meter) and when we reached the train station (2 km away), the driver asked 35 zl for a trip on Uber cost 15 zl.
The location of the hotel on the busy road and next to the building market is not the happiest place to rest, but it does not mean that there are no advantages. Especially in terms of access to the hotel. A few hundred meters from the hotel is located a railway station which makes it very easy to get to Sopot, Gdynia or Gdańska. There is no need to move your own transport and spend money on parking. The hotel itself is a very nice place. Clean and well-served. A delicious and diverse breakfast menu. SPA zone, swimming pools and sauces provide full relaxation during unfavourable atmosphere and evening after daily landscape tours.
Very Good
24 reviews
8.9/10
Check Availability
See All 4-Star Hotels in Pomeranian
Travelers Reviews of Pomeranian Hotels
See all
8.9/10
Very Good
GGuest UserThe room was excellent, truly exceeding my expectations. It's perfect for both business and leisure travelers. There are also plenty of great restaurants in the vicinity. If you're planning a trip, I highly recommend staying here – its Old Town location is super convenient, meaning you won't have to walk far to explore.
GGuest UserPros: Great location, less than 30 seconds on foot to Long Market.
Cons:
- There's some road construction, the Uber we took from the airport to hotel can't find way to hotel therefore he took several rides around, trying to find a way and in the end, we need to carry our luggage for few hundred meters on cobble stone road.
- The checkout time, according to the receptionist, is 11:00, not 12:00 as on Trip.com
- Since Uber driver can't find the right way to hotel, we asked the receptionist to call a taxi. She called a car (not sure if it's a taxi since there's no meter) and when we reached the train station (2 km away), the driver asked 35 zl for a trip on Uber cost 15 zl.
GGuest UserThe location is right next to Amber Street. The scenery outside the room we stayed in was very good, and the facilities were very clean. I lived in several hotels in Europe. There was this one that provided drinking water and hot water.
LLachyn OjarovaHorrible customer service, no reply for a day.
Asked only to change dates of my stay nothing else.
I've changed travel tickets twice list 30 dollars on it Because they weren't answering I've booked another place for 2 days, claimed free cancelation three times it was rejected by Trip.com and still no answer from Noli so I canceled another stay lost on cancelation 70 Dollars and came to see what the property and people are working there. They have a camera everywhere but noone came to help me to check in even after messaging to Trip.com customer service, was able to reach them only by call after almost one hour of trying to check in. And the code they asking while checking in is different from your booking so think twice before choosing this place. -10
Horrible customer service.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.