A good resort is defined by things like beautiful grounds, a relaxing pool, access to the beach, delicious food, and excellent customer service. The Omni Hilton Head Oceanfront Resort certainly has all of those things. But, an excellent resort is defined by its people and their willingness to make everyone's experience, no matter how long, a lovingly memorable one. Here, the Omni Hilton Head Oceanfront Resort exceeds all expectations. Our family decided to switch our usual annual vacation from somewhere else in SC to HHI, and after plenty of research, settled on the Omni. Ahead of our visit (September 5-10, 2022), I emailed with Lucy K., the assistant rooms manager, about celebrating our son's recent birthday. Lucy was our superstar of the entire vacation, ensuring that when we arrived into our beautiful suite, there were pool toys for him, bubbles, crayons, and a super cute towel sculpture of a birthday cake. The head of housekeeping was in our room when we arrived, leaving a much-appreciated card for our family signed by the staff. Not only did Lucy set up such an amazing arrival, but she arranged for a later checkout for us on the last day as our flight was later in the day and our little boy needed to nap in the early afternoon. You have no idea how much stress this took off of our minds that last day. Lucy single-handedly made our family vacation (the first major one as a new family since the pandemic ended) an awe-inspiring experience. Besides Lucy, John S., the recreation manager texted us and arranged a very VIP experience of meeting the resident mascot Duney the Dolphin and gave us our own miniature plush version to take home (our son STILL plays with him on a daily basis three weeks later). Other props go to the nice gentleman at the Seaside Shack who always said hi to our son and provided him with a couple of little toys throughout the week, as well as Sydney, the resort's loyalty ambassador who texted to check on us during the week. The resort and our suite were super clean and gave our family the room we needed. I loved sitting out on the massive balcony and enjoying not only the waves, but a couple of morning dolphin shows! We loved the stunning courtyard, grounds, and three pools. Our little guy spent a ton of time visiting with his new ”friends” at the splash pad. I believe every single team member of the Omni we encountered over the course of a week greeted our family with a smile—from housekeeping to poolside servers to bellhops. We loved the zero entry of the main resort pool and the two large umbrellas allowing you to seek shelter while enjoying the water. Besides that, the abundance of umbrellas around the pool are hard to find at other resorts, and the poolside music was EXACTLY what you want when relaxing (fun, chill, and just kind of ”there” in the background without annoying anyone). The beach in front of the resort is pristine and peaceful. We also liked the food offerings around the pool, but don't sleep on the delici
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