Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.8/10
Perfect
YYuhanxiaojiejieFacilities: The hotel is very new, both the software and hardware are up to par, meeting the star rating standards. Hygiene: I absolutely trust the hygiene in Macau, no issues there. Environment: The environment is great, smells lovely, thumbs up. Service: In terms of service, the only thing is that check-in at the lobby was a bit slow, even though it wasn't peak season. Hope they can improve on that, but the service itself was otherwise flawless.
AAhn Hyun JooAll was good except the smoking smell in the room althogh it was a non smoking room. The smoking smell was so strong that I couldn't sleep well. They changed the room next day and it was ok. The Ramen resturant was just down there and many shops connected to other hotels.
CCarey LoyAltira Macau provides an experience that justifies its reputation, particularly for those who value service over superficial flair. During a four-night stay, the property maintained a high standard of cleanliness and operational efficiency that is becoming increasingly rare in larger integrated resorts.
The convenience of the location allows for easy access to the surrounding area without being trapped in the chaotic atmosphere of the Cotai *****, making it a more sophisticated choice for a multi-night visit.
What truly distinguishes the hotel is the execution of their service. The staff managed a birthday surprise for my wife with genuine care rather than a scripted checklist. Seeing her reaction to the effort they put in made it clear that this team understands how to personalize an experience. If you are looking for a stay that prioritizes the guest’s emotional experience as much as the technical details of hospitality, this is the place.
Plan to improve your travel standards:
1. Mindset: Stop viewing hotel stays as just a bed and a shower. A four-night stay is a significant investment of time. Look for properties that offer ”anticipatory service” like you experienced here.
2. Action: When traveling for milestones, always provide specific details about preferences well in advance. Altira delivered here, but you can maximize these results elsewhere by being the architect of the surprise.
3. Strategy: Prioritize boutique-style luxury over massive resorts. The attention to detail you found at Altira is often lost in 2,000-room hotels. Stay where the staff has the bandwidth to care about your specific itinerary.
MMichelle liewI would give this property more stars, if I could.., just for how every staff member I’ve met made me feel welcome, cared for and important.
From the moment we stepped out of our taxi, Tim (a very handsome young man) welcomed us and took care of our luggage’s, walked us up to the check in counter and warmly introduced us to Ryan.
Ryan helped us with the check in and immediately made us feel like friends, not just guests. He found us a lovely room (1615 has amazing view) albeit before check in time, helped us orientate around the hotel and Cotai *****, invited us to the champagne ceremony at 6pm and happy hour at The St Regis bar, recommended a lovely restaurant for Macanese food at Taipa Village and of course, walked us to the lift. Behind the scene, he has arranged for Tim to get our luggage sent to the room. It’s a nice gesture to have our luggage’s nicely set up before we got in.
Later in the evening, we met Douglas, Hotel GM who hosted us to many different cocktails and mocktails creations at The St Regis Bar. Again, he made us feel like friends, engaging in light conversation while enjoying the relaxed ambience with delicious snacks and drinks. I must recommend cotton club - with the honey comb. Credit goes to Douglas, who led his team to make a difference with every interaction across the hotel.
After lunch, we returned to our room to a pleasant surprise. An introduction card and fruit platter from The Butler. Nice touch. I would have requested for a butler drawn bath if we have more time
At dinner, Jonathan and his team, Pat and Niles made it just delightful. Every detail was thoughtfully executed - the food (go for beef cheek), ambience and service came together beautifully. We also appreciated the nice gesture of a welcome back dessert and printed photo to bring home at the end of the meal.
The next day, seamless check out. Tim assisted us with the taxi and luggages. And as we waited for the taxi, Tim excused himself for a short while and came back with the box of almond cookies (Macao’s specialty) for us to bring home!
St Regis really aced at making us feel at home and among friends. We’ll definitely be back soon.
GGuest UserCheck-in took way too long. When I booked, Trip.com showed that Grand Lisboa Palace offers 3 PM check-in. We arrived at the hotel at 2:40 PM, planning to shower and rest a bit before heading out in the evening. However, we were told our room wasn't ready and we'd have to wait an hour and a half. So, we walked around the mall and garden. At 4:30 PM, we checked again, and they said it still wasn't ready, another 30 minutes. We were getting sleepy from all the walking, and finally checked in at 5:30 PM. That's a solid two and a half hour delay. After complaining online, Grand Lisboa Palace only offered a small fruit platter as an apology, and nothing else. As for the hardware, I found the bed a bit too soft, which gave me a backache. The soundproofing in the room was mediocre; I could clearly hear people talking in the hallway. The shower gel and shampoo in the bathroom were bolted down, as if they were afraid guests would take them. Service-wise, it wasn't bad, but it wasn't amazing either – just average.
GGuest UserWelcome roses 🌹, overall clean and tidy. The location is super convenient, whether you prefer walking or taking public transport. You can easily walk to many delicious, affordable Michelin-starred restaurants in the old town. The owner must be an artist, there are many prints around. The toiletries smell great and work well. However, I'd suggest changing the slippers as flip-flops aren't comfortable for everyone. Overall, pretty good!
HHeisemowuThe hotel is located right inside the Grand Lisboa Palace shopping mall. Compared to high-end hotels like The Londoner or The Parisian, we much prefer the commercial layout of Grand Lisboa Palace. This trip, we were traveling with both sets of parents, who are over 70, so we specifically chose an L'Occitane-themed room. It was on a high floor with great views, essentially offering both mountain and sea views. The room was spotless, comfortable, and cozy, and came with a generous variety of L'Occitane miniatures. The staff were warm and courteous. Public transport is very convenient, with bus and Light Rail stops just a 3-5 minute walk away. Getting to Grand Lisboa Palace or Wynn Palace is also easy, and calling a taxi, specifically a 7-seater Toyota Alphard, is very convenient.
GGuest UserThis hotel was called The Westin when it first opened, and it was one of the best hotels in Macau at the time. Going back 30 years later, I still found the environment to be first-class and the hygiene facilities excellent. My 12-year-old son thoroughly enjoyed the facilities and surroundings, and he insisted we come back again next time. Although it's a bit far from the city center, it's still acceptable, and it's not too far from the newly opened [resort/area, assuming '群' refers to a new development or cluster of attractions]!
AAnonymous UserWe have a good experience...my family spent the good relaxation..while in macau.casa real hotel give us the quality of good hotel.we Will come back again
GGuest UserThis hotel is located in the old town, a convenient 12-minute walk from Grand Lisboa. It's also just a 10-minute taxi ride to the Ruins of St. Paul's, making it easy to get around to all the attractions. There's a bus stop a few minutes' walk from the hotel entrance, with buses that can take you to any sight, so the location is excellent.
The rooms are clean and spacious, with the option to add an extra bed, which is great for family trips. The bathroom has a fantastic wet/dry separation, and the soundproofing is excellent, ensuring a quiet night's sleep. I highly recommend staying here; it offers great value for money compared to many other hotels in Macau.
What promotions are available for hotels with Bar in Macau?
Trip.com provides various promotions and discounts for users all year round. You can check the promotions page to see what promotions are available on Trip.com.