InterContinental Hotels in Beijing

The facilities are old, but honestly, there aren't many new hotels in Beijing. I booked this place for a concert. The room, which cost over 1000, was decent but nothing special. You have to pay for parking during the day, but it's waived at night, which is the first I've heard of it and super weird. Breakfast was so-so; it had everything you'd expect. If you're not here for a concert, there's no need to stay here; an Atour or Hanting would be perfectly sufficient.

Firstly, the hotel's environment and facilities are excellent. However, for a hotel of this caliber, I can only give it a bad review. The service is extremely poor and lacks professional hotel management knowledge. During check-in, the front desk staff missed many details that should have been communicated, and their business handling skills and techniques need improvement. Next, I'd like to specifically mention Mark from the concierge department, whose attitude was extremely hostile, arrogant, and disrespectful. I promised you a bad review, and you'll certainly get it! I have no idea how hotel management trains their staff. After Mark learned I was a Black Diamond member, he repeatedly incited his colleagues to harass me by phone, asking me to 'go easy on them,' which brings me to the second person. The second person I'd like to name is Zhao Jing, Assistant Director of Housekeeping. I genuinely **cannot** understand how someone like this can become a mid-level manager at a hotel like InterContinental. After Mark's colleagues repeatedly harassed me by phone, I intended to give them a break. I mentioned that I had booked two rooms, and my other guest was about to arrive at the hotel to check in. I asked them to provide good service. Zhao Jing, I ask you, why in the world did you **harass** my guest when the issue was between us!? My guest reported that from check-in to riding the elevator to their room door, a staff member (Zhao Jing) kept pestering them to speak well of me and 'go easy on them'? She relentlessly badgered them the entire way. Any issues between us can be resolved directly. I had clearly stated that it was my guest. Do you, as someone who works in a hotel, not understand the meaning of the word 'guest'? I ask you! Why did you go and harass my guest?! Is this the InterContinental hotel's way of service? Who would dare bring important guests to this hotel with service like this? Furthermore, Zhao Jing repeatedly harassed me from the afternoon of check-in, to the evening, and until the next morning, despite me having clearly told her at least six or seven times, 'I do not want to receive any more texts or calls from you.' Buddy, I came to the hotel to rest. Otherwise, I could just go argue with people on a bridge all day, couldn't I? Before checking out, I had the opportunity to communicate in person with General Manager Mr. Mao. I hope Mr. Mao handles this properly, and I would like to thank him for arranging a car for my departure. On a positive note, I can commend the chef at the hotel's Chinese restaurant on the third floor; their cooking is quite skillful.