Featured facilities: Laundry Service (On-Site), Restaurant
Very Good
6880 reviews
9.3/10
1 night
From ÂŁ39
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Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Outstanding
22071 reviews
9.4/10
1 night
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9.7/10
Excellent
MM371987****I was drawn to the Morpheus hotel's exterior on my last visit to Macau, so this time I specifically booked two nights. The room design is very modern, and all the facilities look brand new, almost unique in Macau.
The front desk service was very warm and welcoming. Whether calling the hotel through the Ctrip app on my phone or contacting room service from the room, the service was professional and attentive. Communication was seamless in either English or Mandarin, and all the staff were very patient. There's luggage storage service available both before check-in and after check-out. If early check-in is possible, the front desk will call to notify you. You can walk to the City of Dreams' free shuttle bus to get to the ferry terminal, airport, and other places. Staff members guide you, and the queues aren't too long, making it very convenient for catching flights.
The hotel lobby is next to the COD casino, with shops and restaurants nearby. The hotel gym isn't 24-hour; it opens at 10 AM, requires registration with a staff member, and is relatively small. My room faced Macau University of Science and Technology and the airport, so there wasn't much of a view. Turndown service in the evening included hand cream/essential oil. The fruit platter and mini-bar items were fully replenished each day. The toiletries were a full set from Acqua di Parma, and there was also a Zaha Hadid book in the room.
Overall, it was an excellent stay, and I will definitely choose this hotel again in the future.
HHudieFrom December 2nd to 4th, I had a leisure vacation and chose to stay at The Londoner Macao's Grand Suites. The service experience was truly excellent. Check-in is usually at 3:00 PM, and by the time I got to the front desk, it was already past that. The front desk staff informed me that the non-smoking area still needed a bit more time as housekeeping wasn't finished yet, and Deluxe King rooms were in high demand. They offered to upgrade me to a suite and first asked if I minded being a bit further from the elevator. I said I didn't, and they immediately processed the upgrade to a suite. I was able to move into the room right away, and I was very happy with it. For my first night, the mini-bar drinks and snacks were complimentary, which was a thoughtful touch. I was quite hungry and didn't want to go out, so this considerate gesture was perfect. After a two-and-a-half-hour drive and crossing the Hengqin border, I was exhausted and needed to rest, and this really made things convenient for me at that moment. I was very satisfied with the hotel service â that's the first point.
Secondly, when I checked out on December 4th at noon, I called for a bellboy to help with some luggage. He arrived even quicker than expected, with a genuine smile. He introduced himself as Koenig and said, 'Ma'am, I'm here to assist you with everything.' He was polite and spoke in a very friendly tone. Such a bellboy leaves an excellent impression; he was truly courteous. It's clear the hotel's training program is very effective. Koenig was absolutely a professionally trained hotel staff member, with every action being perfectly executed. He proactively asked about my stay and if I was satisfied with the hotel, and if everything was convenient. His proactive communication with guests shows how much he cares about their experience, which is an excellent quality. Hotels really need frontline staff like this to get feedback on guests' experiences. This has already given me a good reason to choose The Londoner Macao's Grand Suites again for my next stay. I hope the hotel continues to offer more pleasant surprises to its guests. đđđšđš
Ssus****This is an older hotel, but it's still very well-maintained. The facilities are comprehensive, and the service is excellent. Luggage storage is convenient, and it's easy to get anywhere by foot or shuttle. It's my favorite hotel when I come to Macau.
SSongsongshiyizhikeaidedaxiabaeThis was my first stay at Grand Lisboa Palace, and I was very satisfied. The hotel room was spacious, and the service was excellent. The sofa bed in the room could also be opened up. Baby toiletries and bed rails were provided. The heated pool was also very comfortable and clean. There's New Yaohan on the second floor for shopping and dining. It's also convenient to walk to other hotels. I'll definitely stay here again on my next visit. The hotel is also a ten-minute walk from the Light Rail, making it easy to visit other hotels. It's a fantastic choice for families traveling with children!
AAfeiyuCheck-in took a little longer than expected, but they gave us a room with a view of the Eiffel Tower! The whole place was super new and clean, and we slept really comfortably. Having Don Quijote right downstairs was incredibly convenient, and the cinema was just on the second floor. We booked Zootopia 4D for 4 PM, then went straight downstairs to browse Don Quijote, and finally had dinner at Gin Gin at 6 PM â a really smooth experience! The food at Gin Gin was also good, with plenty of dishes. The lobster with garlic was better, and the raw oysters were tastier than the ones with cheese. None of the hot dishes were a letdown either. Overall, it was a fantastic choice for a relaxed holiday.đŤđť
JJushifulvxingrijiThe room was spacious and clean with complete amenities, and all the toiletries were L'Occitane products, which really got me interested. When I checked out, the front desk even gave me a sample, which I loved. It's also quite convenient for getting around; there's a light rail just a few hundred meters away that goes straight to the airport. The only downside is that the toothbrush bristles were too hard and made my gums bleed. đŤ
CCC TourThis hotel is right next to the Jai  Alai Hotel. From Outer Harbour Ferry Terminal, it only takes a few minutes to walk here, so not having a good view isn't a big dealâit's really convenient. Although they're currently renovating the exterior, and it can be a bit noisy during the day because theyâre working next door, itâs not a problem if youâre out exploring during the day. Also, this hotel has an indoor pool. It's not huge, but you don't have to worry about the weather affecting it, which is a nice bonus! Another thing is that this hotel is very close to the Racing Museum, making it super convenient to visit. It's suitable for both adults and kids, so it's definitely worth a trip!
__JSZ526855069947****The hotel's location is excellent, very close to the Polytechnic University. Across the street is the StarWorld Hotel, and there are shuttle services available to Galaxy and the airport. The hotel also offers free shuttles to the border gate. There are plenty of great food options behind the hotel. This time, the hotel even upgraded us to a suite with a living room and a very spacious bathroom.
00030****We booked a triple room for convenience, but it turned out to be exceptionally small. The window offered a view of tightly packed residential buildings, reminiscent of the old Kowloon Walled City, making it impossible to open the curtains. Despite being a triple room, only two tooth mugs were provided. When we asked the front desk, they directed us to housekeeping, who explained that while three sets of toiletries were given, their policy stipulated only two tooth mugs per room.
Then, in the middle of the night, the air conditioning broke. A technician worked on it for nearly an hour, but by 1 AM, it still wasn't fixed, and we were simply given a fan. At checkout, there was no apology or explanation whatsoever regarding the AC problem. To add insult to injury, upon checking out, we realized one room key card was missing, and they immediately charged us 50 RMB, citing their policy. It really feels like these rules are only for guests!
AAnonymous UserAn excellent value-for-money hotel. After clearing customs at Hengqin Port, we took a short car ride to the Galaxy area. From there, it was just a few hundred meters' walk across the road to reach the hotel. The Light Rail station is conveniently located right at Galaxy's entrance, making it super easy to get around. The hotel itself is simple but impeccably clean. They even thoughtfully provide power outlets compatible with mainland China plugs, so you won't need to worry if you forget your adapter.
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