Usually stay with Quest, tried Punt Hill, disappointed. Staff are on site for part of each day and if something goes wrong or you check-in after hours, you are at the mercy of security guards who can take up to an hour to arrive (not their fault). They have limited capacity to assist. The reception desk phone is an answering service and when told that your room keys are not coded for any access to let you into the garage, building or apartment floor, the response is ”sorry about that, you will have to speak to the hotel the next day”. I did get hold of a duty manager (off site) via the published phone number - not much they could - or would do as they don't attend site. On managing to get to my floor, security guard advised not to leave the room or floor as I could not get back up. The apartment was not cleaned (dried food on benches, floor dirty, orange mould along shower door and glass panels, carpets heavily stained, corridor had rubbish that had clearly been sitting for days. It just felt tired, and run down with little care. This property is clearly seeing the effects of extended COVID19 lock downs with minimal maintenance. The foyer and lifts feel dirty, the lift walls are mirrored and covered in greasy handprints. No idea how ”extra” sanitation was being applied as advertised. The guest car park is full of what looked like weeks of linen piling up in car bays - this didn't change across 5 days ( I did not stay my full 8 -days, left and went somewhere else). In fairness the hotel moved me to a ”better” room. Yes, it was newer but no, the cleaning was just poor. The corridors are heavily stained with liquid rubbish leaks (once a week cleaning means people just put rubbish in the corridor, so it leaks and stains light beige carpet. You can smell it on entry). Any surface that is greater than 2m in height has never been cleaned (years of lint and dust from internal dryers pile up, sink drains clogged with food, food in couch sides, under seats and rugs. Carpets in bedroom are again heavily stained. I have never stayed with this hotel group - I probably won't again. It just left you with a feeling that they are managing assets without any real care of maintaining a standard. Yes, it’s nice to have more than just a hotel room but you are left with a feeling of unease with how little the apartments are actually cleaned. Be careful handing back your key if you are in the basement car park. Once to put the key in the drop box, you cannot access the basement via the lift or stairwell. So, a review on a bad experience that I could not in any way say was ”a one off” - there are many areas this hotel needs to lift its game - 3 star motels are cleaner and more inviting from a guest experience.
Excellent
79 Reviews