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Breakfast is good, there are menus that can be ordered, all are large portions, the net red pool is a bit chicken ribs, the hotel location is good, all downstairs

The location is good as it’s very central. The room was a bit small but it was on discount and the facilities were alright. We had a bathtub and had no problem going around Madrid. It’s not a bad choice but depending on the room your views could be better as our view was facing the building and there wasn’t much to see. Either ways it’s not a resort so I think the experience was good

Hotel location is very good, just opposite the Prado Museum, walking to the three major museums, can also go to the Puerta del Sol, there is a cafe downstairs, the price is not expensive, the reception staff is very warm, too early to store the luggage, go out to stroll after 3 pm The room is not very big. The terrace is very narrow. You can barely stand alone. You don’t have to choose a room with a terrace. There are dental appliances in the room. Disposable slippers and electric kettle are good. The twin room here is next to the two beds. It is not big but the face of the different hotel in China. Very artistic, soundproofing is very good, although the street is not noisy at night I left the room in the middle and went to Barcelona to take the luggage. It was very convenient to store it. When I came back, the front desk helped to call a taxi. The overall feeling of service was good.

The breakfast in the hotel is good and the service is good. I just don't know if it's a single room. There is no coffee pot and I cannot heat it.

Great location, fast wi-fi, comfortable bed. Laundry room was a really nice bonus. As for the downsides... On the first day people kept entering my room with their keycards, and not all of them were hotel workers, which was creepy. One night some neighbours were having sex. Good for them, not so good for my sleep — so the soundproofing could be better. And I also got allergic to the shower gel which never happened before. So it really was a 50/50 experience

The newly opened hotel is right at the back door of Plaza Mayor. The location is super good, just seven minutes walk to the palace, and about five minutes from the Ingles department store. It takes only five or six minutes to reach the subway station. The hotel is very clean and the courtyard is beautiful. The daily breakfast is a cold meal. The room was small, but the victory was quiet. recommend! Very good value for money. Looks like I was the first person to write a review.

The hotel is very good and the location is good, just near the top of Gran Vía. Although the exterior is under renovation, it does not affect the stay at all. The service is also good. We were given a room on the top floor as requested. The price-performance ratio is quite high. If you come to Madrid, you can consider this hotel.

We had our flight cancelled in the middle of the night, which means we couldn't get any hotels for the same day because the booking time is too late. Even though I booked the room for the next day, the staff accepted to change it to this very same night. The room is big, everything is great. But the mini fridge light is off and some of the furniture a bit broken.

This is a local hotel group. The service is really too general. When I checked in, I waited for a long time and the staff kept talking because I didn't understand Spanish and thought they were saying something. After a while, I didn't look right. I asked before I said, oh, it turned out that you want to check in, she doesn't know 🤷♀️ dizzy! What is the queue at the front desk without check-in? The size of the hotel room is OK, but the facilities are really not five stars. The price of 161 days is basically no price/performance ratio. I regret not choosing the hotels in the international chain, and the intercontinental is almost 2200 to 2500. The most important thing to note is that Trip.com gave the label of this hotel's parent-child hotel on the page of the hotel reservation. I also set this for this. However, the hotel's swimming pool does not accept children under six years old. And, swimming is required to be reserved in advance... Understandably, the hotel swimming pool is not big, so an appointment is required, but at least the front desk should inform you when you check in? The children happily changed their swimsuits and went down, not allowed to swim, and left disappointed. I quickly tried to make an appointment, but the person in charge of the appointment went to make a spa for the guests. I don't know when I can return to the reception desk... Fortunately, I met a very enthusiastic staff and helped contact and coordinate. Finally, I said that I would make an exception for the children to swim once, but the ~ can be from 8 pm to 8:45 pm... Although I am very grateful to this staff, the children have already slept at that time 💤 and finally disappointed that they were not able to swim. Always ask me why the children are not allowed to swim. Yuan can try his best to explain that it is the negligence of his mother and there is no appointment. If you are also booking for the parent-child label, then you must think twice. When booking, this hotel has always been on the top. It is estimated that the commission for Trip.com should be relatively high, or buy a recommended location. The price is not bad, but it is really so-so.

It would be beneficial to have pick-up information available on a website rather than having to call, so people do not get confused or lost at the airport. This would enhance the overall experience.