I chose this hotel for my family because the room was spacious, which was very important to us as we wanted our child to have enough space to move around comfortably. The hotel is new and very clean, exactly as we expected. The complimentary drinks for all guests were a lovely touch. There was a good variety of both alcoholic and non-alcoholic options, along with popcorn, which made us feel very welcomed. What impressed me the most, however, was how considerate and helpful the staff were. We checked out very early at 6:00 am during a snowstorm. In the middle of our journey, I realized that I had left one of my bags behind—the one containing my passport and valuable items. I immediately called the hotel and asked if it would be possible to send the bag to the airport, as returning to the hotel ourselves would definitely cause us to miss our flight. The receptionist (I’m very sorry that I can’t remember her name) took my situation very seriously and contacted her manager to request authorization to delegate a staff member to bring my passport to the airport, since they could not leave an unattended bag in a taxi. I had offered to cover all expenses, but what truly stood out was their willingness to help without hesitation. Ms. Wu was the staff member who personally brought my passport to the airport. With her honesty, urgency, and care, I honestly don’t know how I would have made it back to my hometown. I cannot thank her and the hotel team enough for what they did for us. I truly believe I made the right choice staying here, and I will definitely stay at this hotel again on my next visit.
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