I traveled during the last week of March with my 7 year old twins over their Spring Break. We stayed 3 nights in a KidCabin suite on the lower/water park level (Room 1050). I almost did not go given the recent reviews on this site, but we did and I’m glad we gave the place a chance because it exceeded my expectations in almost every area. Check-in: we arrived early at 1PM and tried to check in. There was a line, so a lot of families had the same idea. Each family got very personalized attention so the line went a little slow, but I appreciated the ability to talk about our preferences when we got to the head of the line. I explained my primary concern that the room be “recently Renovated” and clean. I was asked if we wanted a carpeted or non-carpeted room and after reading so many negative reviews about dirty carpet, I chose non-carpeted. I was told with that change that our room was not ready for us and that we’d receive a text with our room number when it was. No issue – we dropped our luggage back in the car and proceeded to the water park where we spent the next almost 3 hours. We then received our text around 3:45 and went straight to our room (we received wrist bands at check in). Check in gets 4.5 stars. The room: The room was relatively clean. The only issue was some Lucky Charms in one of the bunk beds between the mattress and the box frame and a lot of dirt in the trunk/coffee table which we didn’t use anyway. The condition of the room was very good – it all appeared newish with little or no wear. We were on the pool/arcade level which was convenient going back and forth. Our rear sliding glass door faced the parking lot which was convenient too because we were able to basically park outside our back door. I concur that the primary bed was not very comfortable but for me it didn’t disturb my sleep. Considering this was not the 4 Seasons, the room gets 4 stars. Service: For the most part service was outstanding. With a few exceptions, the staff were friendly, helpful, patient, and responsive. The wait staff in the buffet were awesome (the meat carvers much less so), the front desk was great and the people manning the MagiQuest counter were incredible. Only issues we had was the pool bar shutting down 30 minutes prior to their advertised time. The very disrespectful gent at the counter told me to use the bar upstairs (which requires shoes and shirt for service) because he was closed. I shot a *** note on their Williow app and got an unsatisfactory response that began with “Howl,…”. Room service doesn’t exist but anytime we asked for something using the Willow App (towels, coffee, etc) it was brought right away. For 3 nights we didn’t really miss daily room service. For service I’m giving a 4.5 which could easily have been a 5. Cabana: We used on of these on our 2nd day. Wasn’t worth it for us. One of the water bottles in our fridge was opened already, it was super noisy by the flow rider, the safe locking mechanism wasn’t functional
100 Reviews