5-Star Hotels in Queensland, Australia

Good view, good service and good cleanliness. The breakfast was good though the menu remained the same over the days. The bathroom was still using hot and cold mixer taps. But otherwise

This is my fourth time staying at Crystalbrook Riley on the Esplanade when visiting Cairns. It's a king of both looks and value for money! **Location is superb**: Right on the Esplanade boardwalk, just a few minutes' walk to the marina and night market, super convenient for catching boats to the Great Barrier Reef. I love strolling along the boardwalk, it's so relaxing! **Full of resort vibes**: My favorite is the outdoor pool with an artificial beach – sunshine, clear water, and sand, perfect for photos! There's also a safe shallow area for kids. **Breakfast recommendation**: The breakfast is extensive. You absolutely have to try sitting in the outdoor dining area, enjoying a delicious breakfast while overlooking the ocean. It's the perfect way to start your day energetically. **Thoughtful details**: The rooms are modern and minimalist, and the bedding is clean and comfortable. Overall, this is a luxury hotel that blends modern design with a tropical flair, suitable for both couples on a romantic getaway and families on vacation. Next time I'm in Cairns, I'll definitely choose Crystalbrook Riley again!

The hallway in front of the lift was covered with dust and hairs during our two-night stay. No kidding, for two days those hairs were in the same spots. We asked for the second bedroom to be set with twin beds, but they set both rooms with twin beds. We went to the front desk and explained what went wrong. After dinner, both bedrooms were rearranged to king beds. The indoor swimming pool wasn't heated, or I should say Hilton's indoor pool was much warmer, and the sauna was better too. I heard it was the Gold Coast Show Day, so they were very busy. But I don't think that is an excuse for not delivering standard services. (I wasn't expecting high-quality service due to the show day, but at least keeping it standard). Great view, no doubt!

The hotel facilities are excellent, and the pool and gym are well-maintained. The breakfast selection is rich, and the ingredients are fresh. Both check-in and check-out processes were efficient and smooth. The overall environment is quiet and comfortable, making it perfect for both business trips and leisure travel.

We stayed 4 people in the room but didn't feel crowded at all. The location is great with great view of the waterfront and easy to walk around. We stayed for only one night so we didn't get to use any of the facilities, hence no comment.

The customer service and cleanliness were really subpar. I've already spoken with the hotel manager, and even the executive housekeeper admitted that this level of cleanliness is ”unacceptable and not what you'd expect from a five-star hotel.” On the other hand, the hotel's water facilities were great, and the front desk service was also very good. Breakfast was just okay, and the buffet restaurant was a bit small, leading to long wait times. Premium service is all about interconnected elements; if any link in the chain is weak, it negatively impacts the customer experience.

An incredibly satisfying experience! The hotel was exceptionally clean and the facilities were brand new. The super-sized bed was incredibly comfortable, and the room itself was very spacious. The sea view room was fantastic; lying in bed and gazing at the ocean was wonderfully relaxing. The hotel service was excellent – whenever I had an issue, someone was there to help immediately. I'll definitely stay here again next time. Highly recommended, five stars!

The hotel's location is excellent, with a wide variety of dining options right downstairs. Our family of three booked a suite, and they added a single bed in the living room, which was spacious and comfortable. The breakfast selection was also very rich and diverse, offering great value for money! A quick tip: there aren't as many hotels in Cairns as one might expect, and even during the off-season, this hotel's rooms can be scarce. It's best to book your entire stay at once, as trying to extend your reservation day-by-day might mean you won't find availability.

Overall, my stay was quite good. The hotel's location is convenient, close to the city center and within walking distance. The room was generally clean and tidy, with most of the essential facilities available, and the bedding was comfortable, allowing for a good rest during my stay. The staff's service attitude was excellent; both check-in and check-out were smooth, and they were prompt in assisting with any issues. It was a comfortable stay overall, and the value for money was also good. I would consider staying here again if I visit this area in the future.

Let me start by saying — this place looks like a five-star resort, and honestly, it’s almost pulling it off. From the front desk to the landscaping, the vibes are immaculate. Reception staff? Absolute pros. Warm, efficient, and welcoming. The hotel itself? Gorgeous. The grounds? Pristine. It cannot go unsaid that the place is surely lovely! But then… housekeeping entered the chat. I don’t know if they were short-staffed or just spiritually opposed to consistency, but cleaning was less “meticulous upkeep” and more “vague suggestion.” Every day was a fresh new episode of What Will They Forget This Time? Towels? Maybe. Trash bins? Who knows. Soap? That’s a Tuesday-only luxury, apparently. One day the bed was made, but the sinks and mirrors clearly hadn’t been touched. Another day, they left their cleaning supplies in the bathroom—so at least some effort was made, I guess? The shower floor remained perpetually sandy, a charming little ecosystem of ants set up camp in our kitchenette, and the grand finale: we returned from a day exploring the stunning Daintree to find our room door left wide open. Thanks, housekeeping. Truly unforgettable. By day five I wasn’t even mad, I was invested. Was this performance art? Were we part of a social experiment? Is this how minimalism starts? So yeah, stunning hotel, flawless front desk, but housekeeping? Shithouse! Blinds are filthy in the rooms and no sheer curtains for day time privacy. Would I return? Maybe. But I’m bringing my own towels. And a mop.