5-Star Hotels in Queensland, Australia

Love the experience, the facilities were immaculate and service of the staffs as well! I really loved the outdoor lagoon, fits the experience in cairns perfectly!

Meriton Suites boasts an excellent location and well-equipped rooms, featuring an induction hob, fridge, oven, dryer, and washing machine—truly all the comforts of home. At AUD 166, considering the amenities and location alone, it's definitely good value for money. However, what's truly off-putting is their policy of refusing cash payments and charging a 1.5% surcharge for all card transactions. This feels like an unfair, 'take-it-or-leave-it' clause. I had enough cash on me, but they forced me to pay by card, essentially making me incur the processing fee. Even more ridiculous, they charge an extra fee for card payments for the AUD 20 parking fee. The entire experience was terrible. While the hardware gets high marks, their charging rules and service attitude are very poor and incredibly inflexible.

⭐️⭐️⭐️ Overall stay at Brisbane Marriott We recently stayed at the Brisbane Marriott  for my daughters 21st and were genuinely impressed by how lovely the hotel is and how amazing the staff were. The warm, welcoming service started from the moment we arrived at valet parking and continued throughout our stay. Every staff member we encountered was friendly, accommodating, and did their best to assist us. The rooms themselves were nice and comfortable, although we did notice some wear and tear, particularly with the bathroom and bedroom cabinetry which was scratched and broken. The beds also felt quite small for two adults and made sleeping a little squishy. Our biggest concern, however, was the air-conditioning. When we first walked into the room it was set at 18 degrees, which we thought would be perfect—especially with four girls getting ready, expecting a cool room so our makeup wouldn’t melt. Unfortunately, it was the complete opposite. The room felt like a hot box from the start. The staff were fantastic and came to check and reset the system twice, but by the time we returned at 1am, it was still extremely hot. It was uncomfortable enough that one of our group decided to go home because she couldn’t sleep in the heat. At that hour, there was also no one at the front desk to seek further assistance from. We did mention this at checkout, as we genuinely expected that a well-known, reputable hotel like the Marriott would not have such an issue with air-conditioning. It was disappointing, as everything else—from the service to the overall atmosphere—was lovely. Massive shout out to the male staff member who collected our bags both at arrival and departure (sorry wasn’t able to recall you name) you are a great asset to the hotel!! With improvement to the room cooling, this would have been a fantastic stay. The staff truly are the highlight of the hotel.

Lady at the reception was very curteous and very hospitable. I would Have much appreciated that if it was my first time staying at the hotel , room was excellent

The hotel's front desk service was quite good; they even gave a small gift once they knew I was a Marriott Platinum member. The room was a bit damp, but clean enough. It's great for kids; we spent three days enjoying the hotel's beach and pool and didn't even want to go out. While the amenities can't compare to a water park, they were still very good. We'll definitely go back. The hotel breakfast was decent, just a bit crowded, so you had to queue.

The location is pretty good, and the hotel facilities are decent. There are some flying insects on the open-air balcony, but that's unavoidable by the sea. The pool is a bit basic, and you need to bring your own towel. The front desk staff were very friendly, but the restaurant staff were a bit lacking. I was treated like an outsider just for taking a couple of photos after sitting down, which wasn't very welcoming. Good thing I had my room key! 😂 I reported it to the front desk and they promptly addressed it. It's very convenient to watch the sunrise right from the room.

This hotel boasts a fantastic location, right downstairs from the night market. Their beef noodles are a real highlight, providing comfort for Chinese palates. The hotel's convenient location also means it's just a 10-minute walk to the cruise terminal and very close to the waterfront promenade, which is great for a stroll. The hotel's own bar is super chill, with live music in the evenings – perfect for a drink and a chat.

The king room was well lit and clean. Housekeeping refilled clean towels and kept the room clean every day we were there. The gym, pool and sauna were our favourite part of the stay. Well equipped with quality gear and maintained. Staff genuinely lovely and provided great service. Only thing was the limited breakfast options, unfortunately the bread slices I had weren’t fresh. The coffee quality in the breakfast buffet was average and lukewarm. I’d opt for a barista coffee from the cafe lobby if you’re a coffee lover. Besides breakfast, the stay was wonderful. My partner and I enjoyed our 4-night stay and would recommend it to F&F staying in Brisbane.

The breakfast is good. The swimming pool is suitable for children. The location of the hotel is more convenient to find by car. We checked in after dark. The parking lot is free. Many parking spaces are right in front of the check-in point. Very convenient

My Worst Experience at a W Hotel to Date I have stayed at various W properties, but my recent one-night stay at W Brisbane was easily my most disappointing experience with the brand. For a hotel that prides itself on design and luxury, the functional execution of the room was severely lacking. There were several significant issues that made for a very uncomfortable night: Poor Room Design: The air conditioning is positioned in a way that it blew directly onto my face all night. It was impossible to deflect, and I had to sleep on the other end of the bed. Then I had another issue below. Disruptive Noise: The in-room refrigerator was close the the bed and making distracting noises throughout the night that made it difficult to sleep. Between the mechanical noise and the poorly placed AC, I barely got any rest. Maintenance & Cleanliness: after I woke up in the morning, I was shocked to find a visible hole in the bed sheets. This is not the level of quality control one expects from a five-star establishment. And the bath tub has visible torn and wears. Also the motel level toothbrush. Service: there was no staff at the door helped me and my 70 yo mom with our luggages. I hvae to acknowledge that we arrived quite late but I did expect quality service from a lux hotel. And also no free upgrade offered like my stays with other W. Honestly, I am just glad my stay was only for one night. I expected much better from the W brand and won't be rushing back to this particular location.