5-Star Hotels in Kanagawa Prefecture, Japan

The room facilities were decent, and the hygiene was excellent 👍. The public bath was also very good 👍. However, the room floor and view I was assigned this time were just average. The dining quality also wasn't as good as before, and the service quality has declined a bit.

For my Yokohama trip, I chose the InterContinental Yokohama Grand, and the overall experience was absolutely stunning – easily the most satisfying hotel of my Kanto trip. It offered a high-end stay with a perfect blend of city views, quality service, and an unbeatable location, making it ideal for an in-depth exploration of Yokohama, enjoying the nightscapes, and a relaxing getaway. The hotel's location is truly unparalleled. It's right next to Yokohama Port, the iconic Ferris wheel, the Red Brick Warehouse, and shopping districts. Step outside, and you're on a seaside promenade, perfect for walks, photos, and enjoying the night view. World Porters shopping mall and various restaurants and cafes are within walking distance, and there's a convenience store downstairs, so you'll never have to worry about food or shopping. Transportation is also very convenient; it's close to the station and has a direct airport bus, making travel and departures completely hassle-free. The biggest bonus was definitely the unbeatable floor-to-ceiling harbor view. While Japanese hotels are generally on the smaller side, the InterContinental's rooms are spacious and airy, with an elegant and tidy layout. During the day, natural light is abundant, offering expansive views of the clear harbor sky. At sunset, the gentle glow is incredibly therapeutic. As night falls, Yokohama Port lights up brilliantly, and the Ferris wheel's spectacular lights create a magical ambiance. You can enjoy a front-row view of the nightscape right from your bed, and the atmosphere is simply immersive. The overall hardware reflects the quality of an established five-star hotel. The decor is elegant and luxurious, and maintenance is impeccable, showing no signs of age. The bedding in the room was soft and comfortable, and the soundproofing was excellent, ensuring a very quiet night's sleep. The bathroom had a separate wet and dry area, and the toiletries were high-quality and thoughtfully detailed, making for a very comfortable stay. Service was consistently excellent throughout. The front desk efficiently handled check-in with professionalism, and the staff were polite, gentle, and responsive. Luggage storage and room service were meticulous, making the entire experience feel secure and dignified. The hotel's public areas are clean and grand, perfect for strolling, taking photos, or simply relaxing. The only minor drawback is that since the hotel has been open for a while, some of the facilities have a more traditional style, not the trendy minimalist look. However, the overall maintenance is superb, and it doesn't detract from the living experience. Overall, the InterContinental Yokohama Grand is a benchmark hotel that's a must-stay when visiting Yokohama. With its unbeatable views, killer location, and reliably high-quality service, it's highly recommended for couples, families, or independent travelers. I'll definitely choose this place again on my next trip to Yokohama.

The moment our car pulled up, a staff member rushed out to help with our luggage, smiling all the while. They guided us through check-in, even offering a warm towel and welcome tea – talk about a fantastic first impression! Just outside the lobby, there's a lush, green mountain view. Lounging on the beanbag chairs there, just chilling out, was incredibly therapeutic 🌿. The room itself was a typical Japanese style, spacious and spotless. The balcony even had an open-air private onsen tub, so if you didn't feel like going to the public baths, you could soak in your own hot spring while enjoying the view – maximum privacy. The hotel also provided yukata robes, and wearing them around the premises really added to the whole experience 👘. The onsen facilities were definitely the highlight! The public baths on the fifth and sixth floors alternate daily for men and women. The open-air onsen on the sixth floor had an absolutely stunning view – mountains by day, starry skies by night. Soaking in the hot spring with a towel on my head, just zoning out, felt exactly like something out of an anime. The toiletries were POLA, with everything from makeup remover to toner and lotion provided. My skin felt so smooth after the bath, I just went straight back to my room and passed out ♨️✨. For dinner, we chose the teppanyaki. The chef cooked each dish right in front of us, meticulously explaining every course in English. The ingredients were fresh, the seasoning precise – you could really taste the care put into it. Breakfast was a buffet, and having unlimited sashimi rice bowls was pure bliss. Seafood donburi lovers, rejoice! 🍣 On checkout day, a staff member stood at the entrance, bowing goodbye and waving until our car was far out of sight. That feeling of being genuinely cared for truly makes you want to come back again and again.

This hotel is self-service, but it's absolutely fantastic. First off, the location and the view from the window are unbeatable. It features authentic Hakone hot spring water directly to your room, and you can definitely smell the sulfur. You can also BBQ on the terrace while enjoying a foot bath and a drink. It's perfect for a longer stay during your vacation.

The hotel's location is excellent; it's a 5-minute walk from the subway exit. Across the street is the Yokohama Museum of Art, and several nearby malls are also very convenient. The lobby on the 20th floor is beautiful, making it feel like a five-star hotel. However, the room itself was a stark contrast, comparable to a budget hotel like Lavande in China. The flooring is laminate wood, as are parts of the ceiling. The room had an odor, and air freshener was provided for daily deodorizing. Breakfast had a limited selection, but the quality was decent. However, there's only an hour allowed for dining, which guests should note when booking if they mind time restrictions. The toilet seat lacked a drying function, which is quite unusual for a hotel priced at over 2000 JPY/night. Furthermore, the toilet paper was single-ply, which felt inappropriate and a bit embarrassing.

This was my first time staying at Tokyu, and don't make the mistake I did by thinking the small reception desk at the main entrance is for check-ins – it's not. Check-in is on the second floor. When I first arrived with my child, I asked the ground floor staff if we could check in early, but they didn't mention that check-in was on the second floor. My child and I傻傻 (foolishly) waited until 3 PM to go to the ground floor reception, only to be told to go to the second floor. Once upstairs, there was a long queue, and we didn't get checked in until almost 4 PM. If I had known check-in was on the second floor, my child and I would have gone there to queue much earlier. The front desk staff don't speak Chinese, but the hotel breakfast is good with a wide variety. The location is also very convenient, directly connected to a mall and the subway.

We had an absolutely wonderful stay at this hotel in Gora, Hakone! From the moment we checked in to our departure, the entire experience was flawless. The staff were exceptionally warm, attentive, and always willing to assist with every detail. Our room was modern, impeccably clean, and spacious, featuring beautiful views and thoughtful amenities. Soaking in the private onsen hot spring was the ultimate relaxation after a long day of sightseeing. The dining experience at the restaurant was also a standout highlight—the wood-grilled local specialties and delicate seasonal dishes exceeded all our culinary expectations. Transportation was incredibly convenient. The hotel provides a seamless and comfortable shuttle service to and from [强罗])Station, which made traveling with luggage completely stress-free. Furthermore, starting from Gora Station makes exploring Hakone so easy, as you can seamlessly connect via the Hakone Tozan Cable Car and Ropeway directly up to [Owakudani]( and Lake Ashi. We truly appreciated the genuine hospitality and exceptional comfort provided by the team. We would highly recommend this property to anyone visiting Hakone, and we definitely look forward to returning on our next trip to Japan!

This is my first time to experience this kind of pure Japanese-style hotel. Although I only stayed there for one night in a hurry, the experience was very rich and colorful. The service staff was warm and considerate. Although we relied almost entirely on translation machines and body language, it did not affect our communication. The aunt who was responsible for taking care of us would patiently help us change our clothes, remind us to appreciate the cherry blossoms, and ask us where to go. It felt like my own relatives were taking care of the children who came to travel. This is probably the meaning of a family hotel. Dinner and breakfast were very delicious and sufficient! The girls really couldn't finish it! When I learned that someone of us had a birthday, I got a handwritten blessing card, which was very touching! Our friends agreed to stay more time to come here next time!

The building is grand, bedroom is spacious, bed is comfortable. Location is far from the station, needs 10-15 mins walk. Bathtub’s water pressure is not enough to fill the tub quickly. Breakfast was varied and tasty, but nothing stands out. Coffee machine inside the room is nice. We asked for a bit of late checkout and they couldn’t give it despite us asking twice, not even for + 30 mins, because apparently the hotel is “full”. We didn’t really see that many guests, and when we try to book online, there are more rooms available. That’s disappointing and doensn’t reflect the brand value of Hilton. I don’t even know if it’s legally 4 or 5 star hotel.

From the moment we arrived, our stay felt magical. We booked a standard room for two nights with a dinner and breakfast package, and our cosy room even came with its own private onsen, such a treat. We were incredibly lucky that it snowed in Hakone during our visit. We wandered through the town as snowflakes fell around us, then spent the afternoon soaking in the Gora Onsen. Sitting in the steaming outdoor bath while snow drifted down was honestly unforgettable one of those rare travel moments you never stop talking about. A huge thank you to Mai and the wonderful staff at Gora for making our stay so special. Their warmth and hospitality made the experience even more memorable. We still talk about how incredible our time there was, and I would recommend Gora to anyone visiting Hakone. We’ll definitely be back.