5-Star Hotels in Penang, Malaysia

This was the best hotel we stayed at during our trip to Malaysia. Check-in was a breeze, and the room was spotless. It even had a kitchenette with a bar, a washing machine, swimming rings, laundry detergent, and dish soap – everything you could need! They also upgraded us to the 33rd floor. The rooftop pool on the 36th floor offered a panoramic view of Georgetown. It was truly an amazing experience. There are plenty of food options, attractions, and convenience stores nearby, making it super, super convenient! I'll definitely be staying here again. Highly recommended!

The hotel is located by the sea, about a 6-7 minute walk from the Blue Mansion and an 11-15 minute walk from the core area of George Town. The Heritage Wing's facilities have been renovated based on the original layout, offering an antique Nanyang charm with modern amenities. Both the cleanliness and service are excellent. The Heritage Wing prioritizes guests' sense of space, and breakfast is semi-buffet, providing a more quiet and private experience. The Victory Annexe offers the standardized service of a modern 5-star hotel. All hotel staff are enthusiastic, polite, and eager to assist guests, generally meeting expectations.

Overall, the stay was okay and fairly comfortable. The location is excellent and very convenient. However, there were several issues with the room details and service. Some areas of the room did not seem to be cleaned properly — there were a few hairs found in the shower area, and the tissue supply was not refilled promptly and ran out very quickly. In addition, the amount of shower gel and shampoo provided was too little and definitely not enough for two people. The service also felt quite slow and inefficient. It was my first time experiencing a hotel breakfast buffet that required guests to queue for a long time due to the limited seating space. Furthermore, although check-in time was supposed to be at 2 PM, when we arrived close to 3 PM, the counter staff informed us that the room was still not ready and we had to continue waiting, which was quite disappointing and should not have happened. That said, despite these issues, the overall stay was still reasonably comfortable and the hotel offers decent value for money.

Location is great. On my bday, surprisingly they send a birthday cake. So i hv a small celebration in the room with my daughter.  They also let us do late check out, because i need to see doctor in morning and my flight is at night. Its very2 helpfull

The sea view from the bedroom and bathroom was absolutely stunning and really captivated me. I also loved the apartment layout. The living room was spacious, and having a large fridge, washing machine, and kitchen was very convenient, even though we didn't use them. The hotel breakfast didn't have a huge variety, but the food was good, and the service was excellent. Right next door there's a mall with a 24-hour convenience store and two spa places. The night market and food stalls are within walking distance, and Gurney Plaza isn't too far either; we walked there both evenings for some shopping.

My stay here was excellent! The hotel's location is superb, with convenient transportation, being very close to the subway station and shopping center. The check-in process was quick, and the front desk staff were enthusiastic, professional, and friendly. The room was clean and hygienic, the bedding was soft and comfortable, and the soundproofing was good, ensuring a high-quality sleep. The room facilities were complete, the internet speed was fast, and the shower water temperature was just right with strong pressure. There are plenty of dining and entertainment options nearby, and it offers great value for money. I'll definitely choose this place again next time. Highly recommend everyone to stay here!

Everything was fine except the parking charges, which were completely mishandled. I was clearly told it would be RM9 per day with multiple entries and exits allowed. Yet on the second day, I was charged RM18 on my first exit. Naturally, I assumed it might include an advance charge for the third day.. but then on the third day, I was charged another RM9 anyway. That makes absolutely no sense. I raised this at reception during check-out, and I was told to text a provided number. I’ve sent multiple messages and no response whatsoever. Completely ignored. Yes, it’s “just” RM9 extra. But that’s not the point. If this is how casually you handle even small discrepancies, what does that say about your overall standards? And how many other guests are being overcharged without even realizing it? Frankly, this is unacceptable and extremely disappointing.

The Miren is another Marriott design hotel. It's a few hundred more expensive than the Marriott I stayed at before, but personally, I don't think the travel comfort was as good as the previous Marriott. The design is beautiful, but the sea view from the window felt a bit restricted, not wide enough. Although, you can watch the sunrise from the sea view room. Breakfast was an à la carte buffet, and the taste was just okay, nothing special, not as delicious as advertised. The pool is very beautiful, and the service was excellent. There's a lively night market downstairs where you can eat. They also offer turn-down service. However, the handheld showerhead had very low water pressure, in addition to the rain shower. There was an incident during check-in where there was a bloodstain on the duvet. We called to have the duvet cover changed, and they explained that the person making the bed had cut their finger. While we didn't want to make a fuss, the hotel only offered a fruit platter that wasn't very tasty. For a high-end hotel, this level of customer service awareness is disappointing. I probably won't choose this one again.

This was our过渡 hotel for the first night in Penang, and they offer 24-hour check-in. We arrived past midnight, but the Malay guy at the front desk was still very attentive. The room wasn't big but felt new with a modern design. Our room type faced the back street, so it was quiet, but it looked directly onto the building opposite, offering no view at all. If a view is important to you, I recommend booking a different room type. The hotel is very close to Toh Soon Cafe and the Peranakan Museum, both within a five-minute walk. The surrounding area is pretty quiet with not many shops.

good place to escape from the busy city with a peaceful atmosphere and beautiful views. The pool area and surroundings were relaxing, and the breakfast selection was decent too. However, I was a bit disappointed with the room amenities. The toiletries, especially the soap, didn’t feel like they matched the standard I expected from a 5-star hotel. Overall, it was a nice stay, but some details could be improved to better meet expectations.