5-Star Hotels in Penang, Malaysia

Let me start with the location. -a little bit far from the center, had to drive around 5-10 mins to reach nearest 7e. forget about the other attractions, it needs more than 30 mins from the hotel. Staff. -i dont know but i feel like not helpful enough. they could’ve done better for the so called “5 stars” hotel wannabe. Cleanliness. -well it was clean BUT! right when we entered the room we saw the notice of the charlie ants. we were so scared to touch the floor with bare foot as i lost count on how much we had seen and managed to kill the insects on our own! Buffet. -was ok, not the best. many verities to choose from. well at least they tried. Facilities. -they won this time. my only complaint was the insects on the floor and walls of the toilet.

The hotel staff were incredibly dedicated and responsive to all our requests. The room was clean and tidy. The beach behind the hotel is a bit small, but it's shared with the neighboring hotels, so you can walk along it, and the scenery is still beautiful. However, the hotel's internal landscaping is fantastic. It's definitely worth another visit.

The hotel is about 40-50 minutes from the city center and roughly an hour from the airport. If you're not in a rush, public transport is an option. Arriving at Penang Airport at 7:30 AM, it was perfect to grab breakfast before checking into the hotel. We added an extra bed, which was quite low, like a camp bed. We asked if we could get another mattress, and they said they'd check but never got back to us, so we just let it go. For our 5:30 AM return flight, we pre-ordered a takeaway breakfast the day before. The balcony was very spacious with expansive views. The private beach was just okay, a bit rocky underfoot. The entertainment activities were a bit underwhelming; they said 10 minutes but we only got about 3 minutes of actual play. There were staff who spoke Chinese, so communication was no problem. There are no dining options right by the hotel, but there's a restaurant called 'Da Dong Seafood Restaurant' that's pretty good and offers great value for money. You might have to queue during peak hours, and getting a taxi back could incur a surcharge.

Excellent! The hotel staff were incredibly friendly; especially the bespectacled gentleman at check-in, the lady at the lobby lounge bar, and the young man cleaning on the 6th floor – all were wonderfully welcoming. The sea-view room was fantastic, no obstructions as some online reviews mentioned, I had a perfect view of the sea. I even encountered a lizard by the pool, probably trying to cool off from the heat!

Huge thanks to the lovely Chinese lady at the front desk for upgrading me to a garden-wing sea-view suite free of charge! I got to enjoy a private, huge balcony and a separate living and dining room, which was absolutely fantastic. The hotel's exterior is great, but the rooms are a bit dated. In the evening, I went to Ferringhi to watch the sunset, then took a taxi to Da Dong Seafood Restaurant for dinner. The sea there is quite muddy and sandy, so the water is generally murky. You have to walk to the Shangri-La Golden Sands next door to find a very small stretch of beach. For a room rate of 3000 yuan a night, the breakfast was pretty mediocre. In comparison, the E&O Hotel in Penang offers much better value for money.

The room was clean, comfortable, and well maintained, and the staff were friendly and helpful throughout my stay. The facilities were excellent. The location may not be the most convenient for those planning to spend most of their time on Penang Island, especially without a car. Since I was driving, it wasn’t an issue for me. Overall, it was a comfortable and enjoyable stay, and I would consider staying here again.

Positive -have requested for a connecting room， and hotel arranged the connecting room for us. The buffer restaurant got a nice view, but not our room, Negative - we were allocated the room could see the opposite building closely, means other buildings could see us as well. No privacy at all. Rooms getting a bit dated The rubbish bin not clean up every day We haven't been notified there was a short renovation upstairs in the afternoon, we were taking rest at the hotel by that time. The worse is after we come back from dinner, the light at the corridor and in our room all dark. This is the first time I experienced all night off in my hotel room. The manager told me that because we switched off the main switch, and made both rooms light off. Do you think it is possible for us even turn off the corridor light and another room night? In fact, we never turn off the light.

It is a beautiful place to stay, we love it, especially the bathtub and the swimming pool, but there are some things that we really regret, the first menu for breakfast is the same menu on saturday and sunday please change it, the second its buggy not provide for our, who parking car far from the lobby hotel, the third its towel you don't provide for extra , l'm with three people in one room 2 adults and 1 children, we had to share towel..please considered it..this is my second time staying here..

Layout is nice and comfortable. The kids love it. I like the drawers provided under the beds. Initially I was worried about lack of a cabinet for clothes. Water dispenser is very well used by us. Plenty of power sockets near the bed. Swimming pool had a great view. Chlorine taste was crazy strong though. Kids thought the water was salty. Biggest gripe is that this place is too popular. 4 lifts serving the 30+ levels of patrons are not sufficient. During peak periods like meal, arrival or checkout timings, we waited more than 15mins to get into the lift. Overall very pleasant stay.

This hotel offers incredible value for money! For 1200 RMB, I got a room with a sea view balcony and a spacious shower – absolutely perfect 💯. It's super close to the Blue Mansion; you can just exit the heritage wing lobby, cross the street where there's a HeyTea and a bar street, and then cross another street near a gas station, and you'll be right at the Blue Mansion and the Red Garden food market. Many famous people have stayed here, and it beautifully blends history with modern touches, all while having that lovely Nanyang resort vibe. I'll definitely be staying here again on my next trip to Penang!