5-Star Hotels in Western Visayas, Philippines

It was our second time staying at Hennan Resort. The first time, we stayed at the Palm Beach, and comparing both, the Crystal Sands room feels outdated. The bathroom is very small, and there’s almost no privacy in the room since everything is visible from outside.

This was my second time here, and from the moment I landed and found the staff, I didn't have to handle my luggage at all, even for my departure – it was absolutely fantastic. However, there were some things I wasn't happy with. On the first day, they gave me a room at the very end of the hall, and it had a strange smell. I couldn't accept it, especially since I paid quite a bit for a beach view room. After a long discussion, they could only offer a room with a better view for the next day. Because of the smell, I had to downgrade to a clean transitional room, but the hotel refused to refund the price difference. Ultimately, Trip.com covered the difference, which just goes to show how reliable Trip.com is and how proactively they communicate with hotels, even if the final outcome wasn't perfect. The next day, the view was decent. If you're choosing a beach room, rooms 71-75 have better views, while 77 is an end room next to staff quarters and is very, very poor. As for breakfast, it's significantly worse than when I visited in 2023. There's very little variety, just enough to fill you up, and surprisingly, no pineapple or banana juice. Next time I go to Boracay, I'll definitely hesitate to choose this place again because of the end-room issue. Photo 1 is the excellent pickup service, Photo 2 is the transitional garden-view room. Photo 3 is the balcony view from the end room, Photo 4 is the room I switched to on the second day.

I was so annoyed with the remote control being faulty during our entire stay. I need to get near the sensor, just to keep it functioning. Imagine the hassle of standing up, every now and then just to change channels. For 54k for 2nights, its not worth it. Its really frustrating. Also prior to stay, I specifically requested for rooms near each other since we had kids and seniors with us. But lo & behold, rooms were 1 building away from each other. I kindly asked for assistance, but the front desk officer who I was talking to showed no empathy, the worst part? it seemed she was blaming me, telling me I was the one who booked it. Yeah, right. But it was my first time in the property, how would I know the room 341 was far from room 415. I assumed it was just a floor / elevator away. It feels like she wasn't even willing to help after all and just put all the blame to the client. One more thing, prior to our stay at Mandarin, we stayed at another property at Station 2, the front desk was a lot different!! They're not as accommodating, something was off, it feels like you're not welcome (I am pertaining to the front desk / manager who was processing the check-in) What I only liked about them was their staff who welcomes you when you arrive (the ones handing over wet towels and welcome drinks) they greet you warmly & very welcoming. Also, the request for a birthday greeting was also granted, thankful for that. But thats it, never coming back.

As a group of 11 travelers, our overall experience was very good, particularly because we availed of the hotel's airport transfer service. The transfer process was seamless, efficient, and exceptionally well-organized. From the hotel to the airport, the entire journey took less than 30 minutes. The transfer team deserves special recognition for their professionalism and strict adherence to schedules. They clearly prioritize ensuring that guests do not miss their flights, and their dedication was truly commendable. Check-in was also a pleasant surprise, as we were accommodated earlier than the usual check-in time. All of our requests were attended to and fulfilled, which we greatly appreciated. The buffet food was enjoyable, with a good variety of dishes that changed daily. It was nice to see different options each morning instead of the same menu being repeated. However, there are a few areas where the hotel could improve. One concern was the breakfast area. There was no covered walkway connecting certain sections, which became problematic during heavy rain. Since we were traveling with a baby, it was inconvenient and unsafe to walk through the rain, especially as the pathways became slippery. Even providing umbrellas in the breakfast area would have been a thoughtful touch. These small details may seem minor, but they significantly impact the overall guest experience. The air conditioning in our Deluxe Room was also not as cold as expected. In addition, the balcony was practically unusable because the outdoor air-conditioning unit was located there, generating considerable heat and making the space uncomfortable. Another inconvenience was the replenishment of bathroom amenities. Rather than having them proactively restocked, guests needed to call housekeeping each time additional items were required. Overall, we had a pleasant stay, and many aspects of the service were excellent. However, I believe the hotel would benefit from paying greater attention to the small details. Thoughtful and intentional touches are often what elevate a good stay into a truly exceptional one.

Our 4-day, 3-night stay at Henann Palm Beach Resort was a great experience. The staff were very friendly, welcoming, and always ready to help. The service was excellent and the rooms were clean and comfortable. The amenities were well-maintained, especially the swimming pools and the easy access to the beach. The only problem for me is the water is so much cold. I hope they provide a heater as well in the pool. The breakfast buffet had a good variety of food and everything was delicious. Especially the egg station, ordered every motning cheese omelete but I forgot the chef's name. Overall, it was a relaxing stay and I would definitely recommend this resort when visiting Boracay. 🌴

Mövenpick Resort & Spa Boracay, along with Shangri-La and Crimson, boasts an exclusive white sand beach. The main advantage is the peace and quiet, allowing guests to fully unwind and enjoy a truly relaxing 'lie-flat' vacation. The downside is its somewhat remote location. While you can book the hotel's shuttle service for transport, the frequency is limited. **Area:** Not particularly large, centered around the pool, with the beach accessible directly from the pool area. **Rooms:** Considering the room quality and size, they don't quite justify the price. They're comparable to blue-ocean hotels but significantly more expensive, and the overall hotel area is smaller, making it poor value for money. Its main selling point is undoubtedly the private beach. Near the Crimson area, there are reefs where you can try snorkeling. There are fish, though nothing large, and I even saw a moray eel – a nice little activity you can enjoy without having to go out on a boat. There are private small boats for rent at 300 pesos, which are great for a ride, and watching the sunset from the sea is absolutely stunning; the ocean here is incredibly beautiful. In the afternoon, there are often some dance activities on the beach that you can join, and from 3-4 PM, the restaurant offers afternoon tea, perfect for re-energizing before continuing your water activities.

Would recommend Hennan Lagoon. From front desk staff to Housekeeping and Pool staff are Nice and friendly. Dani front desk is nice, most of them. Tony and Christian waiter ( breakfast buffet) they are very accommodating to us. Always ask if we need something. Room is clean and spacious. Comfortable bed and pillows. My Granddaughter enjoy much the nice pool. Will be coming back for sure.

Mixed feelings about the hotel, it was my second time and fifth hotel on the island. It's a fine hotel but you wont feel pampered. +Perfect location if you want to stay at station 1, about 20 min walk to all the fun. The room is huge, clean and beautiful. They left good night wishes and cookies in the room every night which was a very nice touch. - check out at 11; the fruit at breakfast was given out in portions rather than buffet style which I found really strange and cheap for this type of hotel. There was no water dispencer and the water wasnt offered at the beach as well as at the restaurant when I stayed there for lunch and dinner. Even though it's offered in all the restaurants on the island and even cheaper hotels have water dispensers in the halls or rooms.

To be honest, the room was just okay, very ordinary. I didn't even feel like taking pictures. It's pretty standard, similar to a 3 or 4-star hotel back home. I feel like most 5-star hotels here in Boracay are a bit underwhelming. There's no sense of luxury, it just looks relatively new. The amenities are also quite basic, stuff you'd find anywhere. The pool right outside the room? Isn't that common everywhere in China? There's nothing particularly surprising about it. However, the food at the restaurant was surprisingly good. For a place with such limited culinary options, the restaurant's offerings were unexpectedly excellent. Aside from that, there were no other special surprises, but overall, it's decent for this brand. Other properties in the same chain are even worse. Nothing to write home about.

The in-room amenities are pretty standard, similar to what you'd find in a 1000+ RMB per night hotel back home – nothing special, nothing bad, just average. The 2300 RMB per night price mainly covers the hotel's private beach, services (kids' club, with daily craft classes and occasional pool parties), and the public facilities (three pools, including a kids' pool). We stayed for 10 nights, and when we checked out, they provided complimentary transfer to the airport (car + speedboat + car). We only had to pay the government's environmental protection fee and island entry fee ourselves. This service was absolutely excellent! When you check out, you might want to ask if they can offer this service. If it's your first time staying and you want an airport pick-up, I recommend contacting the hotel directly, as the airport transfer fee through Ctrip for this hotel is very expensive. The hotel is next door to the Movenpick Resort, and then next to that is the Shangri-La Hotel. You might want to compare prices.