5-Star Hotels in Western Visayas, Philippines

Interesting hotel, the best way to consider the hotel is rather like a 4 star Spanish or Turkish hotel. Interesting arrival via private boats, down a service alley after a welcome drum beach welcome. Friendly staff but they don't remember you, you'll eventually want to never have to say your villa or room number ever again and have the number forever ingrained in your mind. Service was a sensation of everything being disctintly OK, nothing at all poor or bad just nothing good or exceptional. The feel of a Wetherspoons crossed with a boom box discotheque. Both rooms and villas are very cozy, if you like space or a spacious feel this isn't for you, if you want affordability and beach vibes you've found your home. Details lacking such as stained sofas and receiving another guests laundry in our laundry service. Overall it's a good hotel, but not what you consider a true 5 star and will leave you feeling underwhelmed.

I was so annoyed with the remote control being faulty during our entire stay. I need to get near the sensor, just to keep it functioning. Imagine the hassle of standing up, every now and then just to change channels. For 54k for 2nights, its not worth it. Its really frustrating. Also prior to stay, I specifically requested for rooms near each other since we had kids and seniors with us. But lo & behold, rooms were 1 building away from each other. I kindly asked for assistance, but the front desk officer who I was talking to showed no empathy, the worst part? it seemed she was blaming me, telling me I was the one who booked it. Yeah, right. But it was my first time in the property, how would I know the room 341 was far from room 415. I assumed it was just a floor / elevator away. It feels like she wasn't even willing to help after all and just put all the blame to the client. One more thing, prior to our stay at Mandarin, we stayed at another property at Station 2, the front desk was a lot different!! They're not as accommodating, something was off, it feels like you're not welcome (I am pertaining to the front desk / manager who was processing the check-in) What I only liked about them was their staff who welcomes you when you arrive (the ones handing over wet towels and welcome drinks) they greet you warmly & very welcoming. Also, the request for a birthday greeting was also granted, thankful for that. But thats it, never coming back.

Mövenpick Resort & Spa Boracay, along with Shangri-La and Crimson, boasts an exclusive white sand beach. The main advantage is the peace and quiet, allowing guests to fully unwind and enjoy a truly relaxing 'lie-flat' vacation. The downside is its somewhat remote location. While you can book the hotel's shuttle service for transport, the frequency is limited. **Area:** Not particularly large, centered around the pool, with the beach accessible directly from the pool area. **Rooms:** Considering the room quality and size, they don't quite justify the price. They're comparable to blue-ocean hotels but significantly more expensive, and the overall hotel area is smaller, making it poor value for money. Its main selling point is undoubtedly the private beach. Near the Crimson area, there are reefs where you can try snorkeling. There are fish, though nothing large, and I even saw a moray eel – a nice little activity you can enjoy without having to go out on a boat. There are private small boats for rent at 300 pesos, which are great for a ride, and watching the sunset from the sea is absolutely stunning; the ocean here is incredibly beautiful. In the afternoon, there are often some dance activities on the beach that you can join, and from 3-4 PM, the restaurant offers afternoon tea, perfect for re-energizing before continuing your water activities.

The staff are very accommodating. Front desk officers are polite and neat looking. Pool is kind of heated. Its not cold but maybe because of the hot weather. Medyo matapang lang yung chlorine kaya nag react yung skin ko but over all the place is relaxing, walk to the beach is ok. Nice staff even si kuya guard. Restaurant staff are friendly also, Chef looks serious but friendly. Thank you chef for cooking us bacon for breakfast since its not included on the buffet, hehehe! Kuddos to you Henann Lagoon. Will definitely recommend this to my family and friends. Good job everyone!

This hotel resort is in a prime location on Boracay beach and is the best hotel i have stayed in so far, i was lucky to secure a beach front room and was so happy when i entered the room, very plesent atmosphere streaight from the greeting at the Front Foyer to the room, I enjoyed the food the Pools within the resort and the restraunt was amazing. i will return on my next visit to Boracay

The service was good, the hotel is being cleaned regulary, the staffs are courteous the place is serene and quiet far from the party noise of boracay. And the breakfast buffet is good lots of selections and they keep on refilling the food warmers for the guests, plus the million dollar view! we never mind paying for e-trike whenever we want to go somewhere. I just didnt like the front desk keeps calling for the checkout notice even though i told her that were ready to check out and just needs a minute to pack some our things, besides we checked in late like 6pm btw we checked out at 12:20pm though So far, this is the best hennan hotel for me.

We stayed briefly before transferring different hotel but we enjoyed our short stay! Very accessible to the main road and also has white beach access beside kfc in station 2. Designated parasols on white beach too like other hennan hotels in the area. We tried their dinner buffet for ₱799 and it was 7/10, the steak was too rare for filipino preference but there were a lot of other main dish options. They also have fire dance performances for the guests. Breakfast buffet was 8.5/10, I liked that they have hot or iced options for coffee and chocolate. Overall a great stay.

This was my second time here, and from the moment I landed and found the staff, I didn't have to handle my luggage at all, even for my departure – it was absolutely fantastic. However, there were some things I wasn't happy with. On the first day, they gave me a room at the very end of the hall, and it had a strange smell. I couldn't accept it, especially since I paid quite a bit for a beach view room. After a long discussion, they could only offer a room with a better view for the next day. Because of the smell, I had to downgrade to a clean transitional room, but the hotel refused to refund the price difference. Ultimately, Trip.com covered the difference, which just goes to show how reliable Trip.com is and how proactively they communicate with hotels, even if the final outcome wasn't perfect. The next day, the view was decent. If you're choosing a beach room, rooms 71-75 have better views, while 77 is an end room next to staff quarters and is very, very poor. As for breakfast, it's significantly worse than when I visited in 2023. There's very little variety, just enough to fill you up, and surprisingly, no pineapple or banana juice. Next time I go to Boracay, I'll definitely hesitate to choose this place again because of the end-room issue. Photo 1 is the excellent pickup service, Photo 2 is the transitional garden-view room. Photo 3 is the balcony view from the end room, Photo 4 is the room I switched to on the second day.

As a group of 11 travelers, our overall experience was very good, particularly because we availed of the hotel's airport transfer service. The transfer process was seamless, efficient, and exceptionally well-organized. From the hotel to the airport, the entire journey took less than 30 minutes. The transfer team deserves special recognition for their professionalism and strict adherence to schedules. They clearly prioritize ensuring that guests do not miss their flights, and their dedication was truly commendable. Check-in was also a pleasant surprise, as we were accommodated earlier than the usual check-in time. All of our requests were attended to and fulfilled, which we greatly appreciated. The buffet food was enjoyable, with a good variety of dishes that changed daily. It was nice to see different options each morning instead of the same menu being repeated. However, there are a few areas where the hotel could improve. One concern was the breakfast area. There was no covered walkway connecting certain sections, which became problematic during heavy rain. Since we were traveling with a baby, it was inconvenient and unsafe to walk through the rain, especially as the pathways became slippery. Even providing umbrellas in the breakfast area would have been a thoughtful touch. These small details may seem minor, but they significantly impact the overall guest experience. The air conditioning in our Deluxe Room was also not as cold as expected. In addition, the balcony was practically unusable because the outdoor air-conditioning unit was located there, generating considerable heat and making the space uncomfortable. Another inconvenience was the replenishment of bathroom amenities. Rather than having them proactively restocked, guests needed to call housekeeping each time additional items were required. Overall, we had a pleasant stay, and many aspects of the service were excellent. However, I believe the hotel would benefit from paying greater attention to the small details. Thoughtful and intentional touches are often what elevate a good stay into a truly exceptional one.

Was an absolutely amazing stay! Just please note that you do need to pay PH10000 deposit when you arrive. We did not know this prior and was quite inconvenient. The location is excellent, 5min walk to everything. The beach had amazing night life activities. There is a Jollibee and mcdonalds around the corner and they're open 24/7. The breakfast offered at the hotel is world class. Thoroughly enjoyed it. Would highly recommend!!!!!