4-Star Hotels in Illinois, United States

The service was excellent, given that we reached around 1 am and were welcomed with warm cookies. We did spend some time to find parking as it was very busy.

The hotel is about 30 - 45 minutes drive from downtown Chicago and 20 minutes drive from O Hare airport. The room is spacious. A hotel with nice view and good for someone looking for a quiet & relaxing getaway.

Excellent location. The staff were very friendly. The only downside was the breakfast; even though it states you've booked breakfast, when you arrive, you only get credit to use at the restaurant, and the credit isn't enough for a full breakfast. Plus, they serve very few people at a time, so you have to wait to eat. On our last day, we had to wait an hour.

The hotel is a typical airport hotel, had a very helpful shuttle driver (Ray) and the other staff interacted with were very friendly and helpful.  Located just offsite from the airport, opposite a shopping mall and had a small selection of restaurants within walking distance of the hotel.  Room was clean and had everything needed. Bathroom had good water pressure and provided nice toiletries.  This was a one-night stay prior to flying home from O'Hare and met all needs. 

The hotel is located in the Loop area, with a relatively high safety factor. The location is excellent, close to the Chicago River, and it is very convenient for boat trips. It is very convenient to go to various attractions, whether it is the Magnificent Mile or Millennium Park and the Chicago Art Museum, you can walk there. The hotel service is OK, and they do not actively provide toiletries, but you can ask the front desk to provide them. I need to remind you: when choosing a room, it is recommended to choose a room without breakfast. The so-called breakfast is just a $20 coupon for you to go to the restaurant on the first floor, but you can't have a satisfactory breakfast for $20, and you need to tip and pay taxes. The key is: the difference between breakfast and no breakfast is almost enough to book a room without breakfast. The explanation given by the hotel is: the price with breakfast allows customers to cancel the reservation at any time a few hours before check-in, which only gives you the right to cancel the reservation. This is the only unpleasant point of the stay. I stayed for 5 nights and spent nearly 6,000 yuan to buy this breakfast. Although the solution provided by Ctrip is a drop in the bucket, it is more important to be in a good mood when you go out, so I just give up. I hope Ctrip can clearly state the terms and conditions in the product details in the future, and I also hope that the comments can help everyone~

I was to pay 117 at check in per room. Hotel made me par 285 for something I didn’t have time to use which was tickets to attractions and that fee included a fee for checking out. ..49 a room for coupons snd 65 per room check out fee. Our car was too tall for the 85.00 a night parking but the garage at the corner only charged 58.00 a night. I wouldn’t recommend driving downtown Chicago unless you like being stressed out. I’m asking trip.com to reimburse the difference between the 117 and 185.

We booked a room that unfortunately was for the wrong dates through a third party. We were told by the third party that they would refund us but that the hotel had to release our reservation. We called them immediately after realizing the dates were wrong which was within an hour. The reservation was for two days from then. The hotel said they would not cancel it. They charged us almost $600 for a room we did not stay in and called in advance to explain our situation. They also did not allow for us to change the days to the days we were actually looking for. While the hotel is lovely and the staff was pleasant even delivering the bad news I won’t be looking to book with them again.

I made a mistake with my reservation but the staff was so kind to help me solve the problem. the hotel itself is a little outdated, but it is a good stay near the airport.  the airport shuttle bus is very punctual, and the location is very nearby the airport. I also tried dining at Gibson’s steakhouse, which is a steakhouse within the hotel premise , and it was full with locals and conference visitors. Taste was okay.

The place is safer, there are no homeless people, there are big supermarkets, Chinese and Western restaurants nearby, it is more convenient, close to Northwestern University. The room is quiet, hygienic, good service, simple breakfast, air conditioning switch is not easy to find (in the air conditioning cover, not easy to open), free parking.